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Unfortunately, they trick you into signing up for the $400/year plan when you are first starting out and even if you cancel within 30 days because you couldn't find any products you like, you do NOT get that refunded to you. They make you immediately downgrade though, effective immediately, so how does that make sense? If I was charged for a premium plan for 1 year, I should have access to that premium plan for 1 year. I will not use TopDawg again... another predatory shopify app.
Hi Bunny & Blue Pet Supply,
We’re sorry to hear that TopDawg wasn’t the right fit for your store.
For clarity, TopDawg does not automatically enroll retailers into paid plans. All upgrades are completed voluntarily by the account holder while logged in. In your case, the Business Shopify Annual plan was selected and confirmed on February 2, 2026, with full disclosure of pricing ($419.88 billed annually), renewal date (February 3, 2027), and our Terms of Use, including our non-refund policy for annual subscriptions.
When you chose to downgrade on February 11, 2026, the downgrade was scheduled to prevent any future renewals. As outlined during the upgrade process and again in your downgrade confirmation email, annual memberships remain active through the end of the paid term. Your Business Shopify Annual plan therefore continues to provide full access to its features and services through February 3, 2027.
We understand that product selection preferences vary from retailer to retailer. It’s also worth noting that the full catalog can be browsed prior to upgrading, and a 7-day trial is available on eligible monthly plans for retailers who prefer to test before committing.
We strive to operate transparently and make all billing terms clearly visible during registration, upgrade confirmation, within the membership dashboard, and in our Terms of Use.
If you would ever like assistance identifying suppliers or product categories better aligned with your niche, our support team is always available to help.
We wish you the best with your business.
— The TopDawg Team
I am starting a very specific niche. I was looking for somewhere to source these products from the US to cut the shipping times. They offer many products that I would love to have sold and promoted but the lack of pictures they made available to me made it impossible to sell with any professionalism. When i reached out to them they offered no help. He just said that they have many people that do well with what they give them to work with. Even their chatbot offered me 7 free days with more pictures available to me. Apparently more are available if you pay them more money. When i emailed them he straight up said some suppliers don't give them more pictures. So I'm not sure which one is the truth. In any case the actual customer service person never offered me anything to try only saying that basically if they can do it I can. Thanks but no thanks. There are many more people to work with that actually offer real customer service.
Thank you for taking the time to share your feedback. We’re sorry to hear that TopDawg wasn’t the right fit for your business needs.
To clarify, TopDawg works with thousands of independent U.S.-based suppliers, and product images are provided directly by each supplier. While many suppliers offer extensive image libraries, some provide a more limited number of photos. We’re always transparent about this, and retailers ultimately decide which products align with their branding and marketing standards.
Our free Start-Up plan is designed for browsing and evaluation, while the 7-day trial on eligible plans allows retailers to explore additional product details and features before committing. During your interaction with our support team, they accurately explained these limitations and responded promptly, though we understand this may not have met your expectations.
We genuinely appreciate your feedback, as it helps us continue improving communication and setting clear expectations. We wish you the best of luck with your niche store and future endeavors.