EU Withdrawal Compliance
- Pricing
-
Free to install
- Rating
- 5.0 (2)
- Developer
- The Platform Group
Featured images gallery
Collect and manage EU Directive 2023/2673 withdrawal requests from your online store in one place.
Starting June 19, 2026, the cancellation button required under Section 356a of the German Civil Code (BGB) will be mandatory. Integrate the legally required EU cancellation button directly into your store today. Customers can initiate the cancellation directly in the shop—no login required. The app then automatically sends the legally required confirmation of receipt via email. Integrate the button in minutes without coding using a theme block and manage all requests efficiently in the dashboard
- Storefront withdrawal forms— Theme app blocks for withdrawal submissions
- Withdrawal request inbox — View all cases in one list with status
- Accept, reject, or partially accept — Record a decision on each case
- Customer and merchant emails
- Shop policy controls
Languages
English, German, French, Italian, and Spanish
Works with
- Shopify Admin
- AI
- EU Languages
- Forms
- Online Shop 1.0
Categories
Compliance
Customization
Pricing
Pay as you go
Free to install
0.15€ per Withdrawal. Billed only when verified or approved by the user.
Features
- Unlimited withdrawal case processing
- Policy settings and reason taxonomy
- Email notification routing
- Pay as you go
- No monthly base fee
- Merchant's SMTP-email configuration
- Scam and fraud protection
Premium AI
$9 / month
0.15€ per Withdrawal and token based AI premium Features. Billed only when verified or approved by the user.
Features
- Everything in Pay as you go plan
- AI withdrawals legal precheck
- Email Branding
- AI Email customisation
- Privileged Support
- AI Scam and fraud protection
EU Withdrawals
$11 / month
Features
- 100 Included withdrawal requests
- Email notification routing
- Setup and onboarding checklist
- Embedded Shopify admin UI
- Merchant's SMTP-email configuration
- Scam and fraud protection
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
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0% of ratings are 1 stars
Great app for adding a withdrawal form to the storefront. Clean integration, reliable functionality, and very responsive support.
Easy to set up and works as expected. The withdrawal form integrates nicely into our storefront, and the support team is fast and helpful.
Support
App support provided by The Platform Group.
Resources
Developer
Launched
May 29, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Online Store
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View customers
Customer data
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View products
Products, collections
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View orders
All order history for the last 60 days
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Edit Online Store
Theme, Online Store page content on a path controlled by the app
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