Tracking Genie , 30 reviews
Thank you very much for this application, it is great and very very useful for a website! I highly recommend it!
Can you please answer my emails? It would be nice if you could help me setup how to let customers decide if they chose phone number or email number to check their order, not just one of the two or the both required. PREVIOUS: It's only good if you just work with email or phone number. You can only make one of them required, or both, but you can't let your customers decide. It's stupid, but my customers can choose to checkout with OR email OR phone number, so the app should be able to do that too.
Also, it's a pity that they didn't integrate this with your real tracking, when it says delivered for example on the real track and trace, the app will still just show 'on the way'. Same goes for fulfilled orders. Why don't they automatically change the status to 'shipped' instead of only using the set time settings.
It's a good concept, they should really just mix it with the real tracking and then it would be GENIUS!
Hello Julliat, and thank you for your feedback!
We're not actually sure what you mean, because our app works perfectly in both options you mentioned.
As for the real tracking suggestion, we created this app to save our users from entering the real tracking codes, so this will just wreck the whole concept. If you're looking to integrate with real tracking data, our app is definitely not for that use case!
We're very sorry to hear something isn't working for you! However, we confirm that our app works perfectly fine!
If you're having any issues, please contact support to get it sorted out for you ASAP!
Looking forward to get this sorted out for you!
me gustaría saber como cancelo la suscripción, ya que instale esta app y al otro día la desinstale, pero de igual manera me cobraron.
Very useful app, colors and text customizable. And the support will assist you VERY promptly. They even give you a code to add into your shipping confirmation email !
whoever did this app is a GENIUS! All you have to do is to install it, and never ever touch tracking numbers again! AM happy i found it
Absolute great app you should consider download it its absolutely worth the 7,99 a month. I had a few questions and they reacted within 30 minutes even though i e-mailed them 8 in the evening great service!
Perfect. Nice service. Always disponible. I really appreciate this app. I will always use it for the tracking on my store
AMAZING!! Saved me a lot of time and cut the support inquiries about delivery.
I had a problem with the tracking and the support helped me very quickly.
I am waiting for the performance of the app with Customers.