Tracking Genie , 30 reviews

Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 17% of ratings are 1 stars
Edited October 9, 2022

Thank you very much for this application, it is great and very very useful for a website! I highly recommend it!

United Kingdom
Almost 3 years using the app
Edited January 10, 2022

Can you please answer my emails? It would be nice if you could help me setup how to let customers decide if they chose phone number or email number to check their order, not just one of the two or the both required. PREVIOUS: It's only good if you just work with email or phone number. You can only make one of them required, or both, but you can't let your customers decide. It's stupid, but my customers can choose to checkout with OR email OR phone number, so the app should be able to do that too.
Also, it's a pity that they didn't integrate this with your real tracking, when it says delivered for example on the real track and trace, the app will still just show 'on the way'. Same goes for fulfilled orders. Why don't they automatically change the status to 'shipped' instead of only using the set time settings.
It's a good concept, they should really just mix it with the real tracking and then it would be GENIUS!

United Kingdom
Over 1 year using the app
Twozillas replied December 28, 2021

Hello Julliat, and thank you for your feedback!
We're not actually sure what you mean, because our app works perfectly in both options you mentioned.
As for the real tracking suggestion, we created this app to save our users from entering the real tracking codes, so this will just wreck the whole concept. If you're looking to integrate with real tracking data, our app is definitely not for that use case!
Best regards,

June 26, 2023

Dont works
avoid please

Dont works
avoid please

Dont works
avoid please

Dont works
avoid please
21 days using the app
Twozillas replied June 26, 2023


We're very sorry to hear something isn't working for you! However, we confirm that our app works perfectly fine!
If you're having any issues, please contact support to get it sorted out for you ASAP!

Looking forward to get this sorted out for you!
TG Team

July 3, 2023

me gustaría saber como cancelo la suscripción, ya que instale esta app y al otro día la desinstale, pero de igual manera me cobraron.

Qué compras online
6 days using the app
April 30, 2021

Very useful app, colors and text customizable. And the support will assist you VERY promptly. They even give you a code to add into your shipping confirmation email !

Milla Bianchi
About 1 year using the app
September 5, 2019

whoever did this app is a GENIUS! All you have to do is to install it, and never ever touch tracking numbers again! AM happy i found it

Zebra Gadgets
United States
About 4 years using the app
March 4, 2021

Absolute great app you should consider download it its absolutely worth the 7,99 a month. I had a few questions and they reacted within 30 minutes even though i e-mailed them 8 in the evening great service!

7 months using the app
April 16, 2021

Perfect. Nice service. Always disponible. I really appreciate this app. I will always use it for the tracking on my store

United Kingdom
4 months using the app
June 8, 2018

AMAZING!! Saved me a lot of time and cut the support inquiries about delivery.

About 5 years using the app
April 28, 2020

I had a problem with the tracking and the support helped me very quickly.
I am waiting for the performance of the app with Customers.

12 months using the app