Trackly: Tracking & Disputes

Branded order tracking page, plus chargeback responses built from your delivery history.

Trackly adds a ready-to-use order tracking page to your store at /apps/track. Shoppers enter their order number and checkout email to see live shipping status, carrier and delivery timeline from your Shopify fulfillments. The same delivery history powers Disputes: when a Shopify Payments chargeback opens, Trackly lists it with the order's delivery state, pre-writes a response from the order, carrier scans and your policies, and exports an evidence PDF you attach when you respond in Shopify.

• Tracking page live at /apps/track right after install, no theme code
• Order number + email lookup shows status, carrier and delivery timeline
• Disputes list shows every chargeback with delivery state and deadline
• Evidence PDF with order details, carrier scan history and store policies
• Match your brand with store name, color, logo and support email