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Don't make the mistake of installing and translating this program because it is free and cheap. It costs $65 for only 235 articles and many of them are not done. For 375 products the translation cost is about $255 and it can go up. The asking price is exorbitant and unacceptable. Also, when I discuss this with the support team, I get the answer that you have too many products and this is not my problem. Definitely stay away.
We confirm that this is not the problem of the app, this is what we explained to you on whatsapp at 14 past midnight while helping you with dedication...
The app charges based on characters count. So if your articles or product description are huge, it's normal to pay more. Don't forget that we are charged by Deepl too, and on character count basis.
You could do a simulation to get the exact price estimate before spending a cent. No one forced you to use the app.
You posted the same comment on Youtube. Not fair.
Shopify team will handle your case.