Trexa Order Tracking AI
- Pricing
-
Free plan available
- Rating
- 5.0 (7)
- Developer
- SaaSpero LLC
Featured images gallery
Tracking. Support. Returns. One AI-native post-purchase app
Trexa replaces your tracking app, your support inbox, and your returns app with one AI-native post-purchase platform. Customers get a branded tracking page with an AI assistant that answers delivery, return, cancellation, and order questions using real order data and store policies. Your team gets an AI-drafted support inbox, smart returns with built-in prevention, and analytics that show the tickets Trexa stopped before they reached you.
- Branded order tracking page with AI delivery answers
- Self-serve returns, exchanges, and cancellations
- AI inbox with reply drafts, labels, and order context
- Proactive alerts for delayed and stale shipments
- Analytics for WISMO, returns, escalations, and trends
Languages
English, Spanish, French, Portuguese (Brazil), and German
Works with
- Customer accounts
- Shopify Admin
- Postmark
- Track123
Categories
Pricing
Free
Free
Features
- 10 premium orders/month
- Branded order tracking page
- AI order assistant
- Self-serve cancellation requests
- Basic post-purchase analytics
- Email support
Starter
$29 / month
Features
- Everything in Free
- Up to 200 premium orders/month
- Dropshipping mode
- Product recommendations on tracking page
- Revenue impact dashboard
- Priority email support
Growth
$79 / month
Features
- Everything in Starter
- Up to 1,000 premium orders/month
- Self-serve returns and exchanges
- Store credit and return alternatives
- AI auto-reply
- Priority support
Pro
$199 / month
Features
- Everything in Growth
- Up to 3,000 premium orders/month
- Proactive delivery alerts
- Advanced post-purchase analytics
- Priority support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (7)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
As a small Shopify team, Trexa has been a huge help. Before this, our inbox was full of tracking questions, return requests, and cancellation emails. Now customers can handle most of that themselves through a branded page, and when they do need help, the support dashboard gives us useful AI-drafted replies. Very practical app
Trexa made our post-purchase flow feel much more professional. Instead of sending customers to a plain carrier page or making them email us for every return question, we now have a branded order tracking page with self-serve options built in. It gives customers confidence and reduces the amount of manual support we have to do.
Trexa made post-purchase support so much easier. The AI assistant provides instant order updates, and the branded tracking page gives customers a much better experience. Setup was quick, and everything worked smoothly from day one.
Support
App support provided by SaaSpero LLC.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, gift cards, Online Store
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Edit customers
Customer data
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View products
Products, product listings, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, returns, shipping information, draft orders
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Edit gift cards
Gift cards
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Edit Online Store
Online Store pages, theme, Online Store page content on a path controlled by the app
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View other data
Locales, locations
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