TryNow: Try Before You Buy

Working with TryNow has been great – their support (we spoke to Luisa) is easy to reach and always responds with helpful information. The setup was super simple; we currently use TryNow for a renting functionality and had multiple customizations we had to do to get TryNow working exactly the way we wanted it to – the team was there with us at every step. I can't stress enough how helpful the support is at TryNow.

We're very happy we chose TryNow, and are looking forward to working with them for a long time yet!

Such a delight to work with! The TryNow team cares about their craft, and it shows. Since we started working together, the communication has been quick and clear. Very reliable and approachable team. The user experience/app is equally brilliant, the TryNow entry points on the website are simple and visually integrates with the overall site branding. Our customers have been loving the easy integration. Lastly, it has helped us build that trust with our customers and reach them when they can't reach us in-store.

This has been a great app for our company! We are very pleased so far. The representatives are responsive and friendly. The interface is easy to use and informative. We would recommend this to others!

I had extensive experience with implementing this app as I went through the steps of enabling it on two Shopify storefronts. We ultimately postponed launching our Try Now program due to internal strategy reasons, so I'm sharing my thoughts only on the setup and onboarding:

The concept and out-of-the-box solution is simple to implement and easy to customize on the TryNow portal - a basic array of options for including/excluding products and segmenting what part of your store should be (in)ineligible for TryNow, creating TryNow collections that can be plugged into your store navigation, PDP widgets that help both inform the customers about the program and easily differentiate between charged vs authorized payments, etc.

On the flip side, if you have a custom store theme, the out-of-the-box solutions might not be compatible with your store layout. In this regard I found it challenging to constantly backtrack and troubleshoot what went wrong. The onboarding team was quick to reply to my inquiries and even offered their Web Dev services to implement a custom solution to make the app work. Still, I think that the customization and extra coding neccessary should've been part of the pre-analysis and onboarding package, not an afterthought.

TryNow has been an excellent addition to our customer experience arsenal. Their support team has been excellent pre and post implementation. Conversions have gone up since partnering. Highly recommend.