TryNow: Try Before You Buy

STAY AWAY FROM THIS APP.

Trynow basically broke our website for a few months. The reason being is because their software doesn't play nicely with Shopify and it was hard to spot that it was their software causing the issue (which is why the issue went on for so long). Costing us high 6-fig, possibly 7-fig losses in revenue.

In addition to the app breaking our digital ecosystem, their dashboard is misleading and their team/dashboard will encourage you to lean more into the app than is logical.

The biggest shock of this entire thing was their refusal to refund the trynow fees from this terrible experience. These fees were a fraction of the total financial losses we suffered from the app.

For reference we are a digitally savvy, fairly large, digitally native brand. With lots of experience using shopify apps. This was the worst app experience we have had in 8yrs on shopify.

Love this app!! It has increased my CVR by 2.5x and my AOV is up 30%! Actually insane. One of the best apps I have found that has changed the entire trajectory of the brand. This solves the biggest issue for consumers by taking all the risk out for them and only seeing upside for 7-Figure Brands like mine! Stoked!!

Working with the TryNow team has been great. They made the onboarding process seamless by providing guidance on our TryNow collections and assets for a low-lift setup. We chose TryNow to recreate the in-store dressing room experience online and boost conversions as we increased customer acquisition efforts. Since launching, we've seen rapid customer adoption and an impressive 6% conversion rate. On top of that, our customers absolutely love the program.

We've been with TryNow for quite a few years now and I have seen drastic improvements overtime. They are always try to up their game and ensure clients' satisfaction is top priority.
Ben, Alicia are hands on and ready to respond at any given time. Luisa have been super helpful for my Customer Service Team as well.

I feel very confident with the Team and now even with Checkout Extensibility with Shopify Plus, everything went smoothly and compatible with majority of the app features. We also see the customer's satisfaction in our Dashboard which always a win.
Great ROI as well. Keep up the good work guys!

TryNow has been an excellent addition to our customer experience arsenal. Their support team has been excellent pre and post implementation. Conversions have gone up since partnering. Highly recommend.

The TryNow team has been wonderful to work with! They are very attentive and clearly worked so hard to make sure we were taken care of. We had some hiccups along the way and Jen and Alicia were extremely helpful in making sure we had solutions and alternative options to get us on track. I am grateful for their patience and communication during the set up. Would highly recommend this team and service!

I had extensive experience with implementing this app as I went through the steps of enabling it on two Shopify storefronts. We ultimately postponed launching our Try Now program due to internal strategy reasons, so I'm sharing my thoughts only on the setup and onboarding:

The concept and out-of-the-box solution is simple to implement and easy to customize on the TryNow portal - a basic array of options for including/excluding products and segmenting what part of your store should be (in)ineligible for TryNow, creating TryNow collections that can be plugged into your store navigation, PDP widgets that help both inform the customers about the program and easily differentiate between charged vs authorized payments, etc.

On the flip side, if you have a custom store theme, the out-of-the-box solutions might not be compatible with your store layout. In this regard I found it challenging to constantly backtrack and troubleshoot what went wrong. The onboarding team was quick to reply to my inquiries and even offered their Web Dev services to implement a custom solution to make the app work. Still, I think that the customization and extra coding neccessary should've been part of the pre-analysis and onboarding package, not an afterthought.

The TryNow team has been a fantastic partner to our business. The TryNow team provides an extremely high level of implementation support, both technical and strategic. The onboarding process was a breeze, and we are seeing encouraging early results. We would strongly recommend this tool and this team!

Such a delight to work with! The TryNow team cares about their craft, and it shows. Since we started working together, the communication has been quick and clear. Very reliable and approachable team. The user experience/app is equally brilliant, the TryNow entry points on the website are simple and visually integrates with the overall site branding. Our customers have been loving the easy integration. Lastly, it has helped us build that trust with our customers and reach them when they can't reach us in-store.

TryNow's team is exceedingly helpful and informative. They are super responsive and incredibly knowledgable. The software is easy to integrate and has been an excellent addition to our website.