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The app looks good but I cant implement it on my website. The support is pretty lazy, made me wait for 3 days and came up with no solution. They really need to work on their customer support.
We are so sorry to hear about your experience. We strive to be the most customer-centric partner you've worked with, and I'm sorry we didn't deliver on that for you. Thank you for sharing your feedback. We're committed to making things right. We've sent you a few emails to help, and we look forward to hearing back on the thread! Speak with you soon.
TryNow has been an excellent addition to our customer experience arsenal. Their support team has been excellent pre and post implementation. Conversions have gone up since partnering. Highly recommend.
Working with the TryNow team has been great. They made the onboarding process seamless by providing guidance on our TryNow collections and assets for a low-lift setup. We chose TryNow to recreate the in-store dressing room experience online and boost conversions as we increased customer acquisition efforts. Since launching, we've seen rapid customer adoption and an impressive 6% conversion rate. On top of that, our customers absolutely love the program.
We've been with TryNow for quite a few years now and I have seen drastic improvements overtime. They are always try to up their game and ensure clients' satisfaction is top priority.
Ben, Alicia are hands on and ready to respond at any given time. Luisa have been super helpful for my Customer Service Team as well.
I feel very confident with the Team and now even with Checkout Extensibility with Shopify Plus, everything went smoothly and compatible with majority of the app features. We also see the customer's satisfaction in our Dashboard which always a win.
Great ROI as well. Keep up the good work guys!
The TryNow team has been a fantastic partner to our business. The TryNow team provides an extremely high level of implementation support, both technical and strategic. The onboarding process was a breeze, and we are seeing encouraging early results. We would strongly recommend this tool and this team!
It's a great product as it helps us get customers who are on the fence about shopping with us. The set-up is seamless and the team behind TryNow is amazing, very responsive and knowledgeable. You have nothing to lose with Try Now as they only charge you on net sales.
Couldn't be happier with our experience working with Try Now! On-boarding was effortless, they truly did all the heavy lifting.
We are a predominately wholesale business and implementing Try Now has been a really awesome, low cost way to capture new ecom customers!
I can't say enough about the TryNow team. Not only did were they active in making theme edits to get our customer flow live, but they even coordinated theme edits with another app developer to make it happen.
If you need a try-before-you-buy app, you should use TryNow.
TryNow has been amazing! Benjamin, Jennifer, and the whole team are super supportive, from setup to going live. They quickly tackle any issues and are always one step ahead, making everything run smoothly. Their top-notch service has made us loyal fans; we can’t imagine going anywhere else. Our customers love this option, and we’re excited about continuing to grow with TryNow!
My overall impression is TryNow increases your competitive advantage. For Duradero, the premise of Try Before You Buy works incredibly well competing against established giants. We are battling brands that have been around for over 100 years in the industrial work boot space. We are wining through service, value, and unique fit technology. TryNow gives us another tool to better engage with customers and give them a level of confidence to try something new that currently none of our competitors are utilizing.
In our initial TryNow outreaches we have had higher than average engagement and conversion. We have just begun to scratch the surface on points of entry and looking forward to expanding. TryNow has easy accessible education and use cases that we are excited to roll out.
The team at TryNow has been great to work with. The integration, communication, and response to questions has been top notch. We discovered a glitch between Shopify and LOOP that was quickly communicated and resolved by the TryNow team and all we had to do was point them in the right direction. The implementation was not without challenges but I judge them based on their ability and speed to respond to those challenges and it was exceptional.
We have worked very hard developing our product and messaging. TryNow helps us meet the customer where they are and offer an incremental level of service while elevating our customer experience. Highly recommend TryNow!
