Reviews (45)
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I think this app has a lot of potential. I have not been able to use it yes since I cannot get the support I need to get it working on my website. When I contacted support, it took days to get back to me and I was told that they do not offer onboarding and I was referred to self onboarding in the merchant portal. I still can't get the app to work. Like I said the app has a lot of potential but the support is lacking. I think that any developer that offers an app on Shopify, should be prepared to provide excellent support and if they are unable to handle the amount of support, then they shouldn't make their app available on Shopify. Maybe the developer will see this review and do the right thing, which would be to provide excellent customer support that will get the app working. I will change my review to 5 stars if the support team helps me with the installation so that I can actually use the app.
I can't get support to help me so I had to give a 1-star review. The need support to get back to a customer more quickly!
I'm so sorry you weren't able to get the support you deserve. Would you like to set up a call to discuss? You have my email address, and I hope to speak with you when the time is right on your end!
The onboarding experience was super simple and smooth. We only launched in Dec but so far we're pleased with the results and the uptick in our AOV, New Customers, and returning lapsed customers. Would definitely recommend!
The TryNow app has been a game changer for our business. Being an early adopter to new technology like this has made a huge difference in getting our business to the next level. Putting the customer's needs first and meeting them where they are is always our focus, and this program does exactly that. Implementation is a breeze and their team's customer support is outstanding. Best decision we ever made!
If you're looking for a way to gain consumer trust in your new or existing product, offering the option to try it for FREE is a game changer.
TryNow has helped us encourage customers to order from us by trusting that once they do try our product, they will want to keep it! It also allows our customers to order a few options to compare, saving us from multiple orders and the expense of shipping multiple times. TryNow has a very responsive support team which you don't always get with apps and our customers LOVE the easy process and we love that we don't have to worry about follow-ups and managing delayed payments or failed payments! Total game changer.