Ingrid ‑ Returns and Exchanges
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Retain revenue with smooth exchanges and sustainable customer-to-customer returns.
Ingrid Returns, formerly Turnr, is a returns automation platform for fashion brands, offering one-click exchanges and customer-to-customer returns. It helps you convert returns into new purchases, reducing costs and transport by facilitating shopper-to-shopper sales. The platform collects data on return reasons and shopper behavior to optimize reverse logistics.
- Direct exchanges to boost revenue and loyalty
- Customer-to-customer returns that saves both you and the planet some green
- Rich insights on return reasons, shoppers and products
- Fast, user-friendly, white-label returns portal
- All-in-one returns handling platform and real-time dashboard
- Highlights
- Works with the latest themes
Languages
English
Works with
- Ongoing WMS
- Prime Penguin
- DHL
- Shiphero
- Shipmonk
- 30+ Global Carriers
Categories
Return options
Pricing
External charges may be billed by Ingrid separately from your Shopify invoice. Learn more
Free to install
All charges are billed in USD.
Reviews (4)
I can highly recommend this app for your e-commerce store. We have saved a lot of money and time. You will get a very good dashboard with the data you need for the returns and exchanges.
They have good support as well
It has been a relief since we started using Turnr. This app has really saved me a lot of time as a customer service agent. We work more effectively and our customers are pleased with our faster service. Not to mention the great overview of returns and statistics you get at the platform!
We have been using the Turnr app at Kastel Shoes for managing our returns and it has been a game changer for our business. The customer-friendly interface makes it easy for our customers to initiate and process returns, while the backend dashboard provides clear and actionable data on returned products. This app has helped us create a seamless customer experience and streamline our returns ...
I am unsure if the other reviews here are legitimate. This is by far the easiest returns app that we have used on Shopify and we have tried the really big ones. The problem is it does not work out of the box immediately. Your Shopify store does not sync to the app. There is also no documentation on their website or otherwise, available to help you set it up. It does not allow you to "white label" ...
Support
App support provided by Ingrid.
Resources
Launched
July 18, 2022
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