Ingrid ‑ Returns and Exchanges
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Retain revenue with smooth exchanges and sustainable customer-to-customer returns.
Ingrid Returns, formerly Turnr, is a returns automation platform for fashion brands, offering one-click exchanges and customer-to-customer returns. It helps you convert returns into new purchases, reducing costs and transport by facilitating shopper-to-shopper sales. The platform collects data on return reasons and shopper behavior to optimize reverse logistics.
- Direct exchanges to boost revenue and loyalty
- Customer-to-customer returns that saves both you and the planet some green
- Rich insights on return reasons, shoppers and products
- Fast, user-friendly, white-label returns portal
- All-in-one returns handling platform and real-time dashboard
- Highlights
- Works with the latest themes
Languages
English
Works with
- Ongoing WMS
- Prime Penguin
- DHL
- Shiphero
- Shipmonk
- 30+ Global Carriers
Categories
Return options
Pricing
PAYG
$4.90 / month
$4,90 per Exchange, $4,90 per Gift card, $3 per Return
- Complaints
- Shopper insights
- Product insights
- ERP- and WMS-integrations
- Direct exchanges
- Gift cards
- C2C returns
Starter
$59 / month
Over 10 Returns - $1,25 per Return
- Include 10 Returns /month
- Complaints
- Shopper insights
- Product insights
- WMS-integrations
Essential
$99 / month
Over 50 Returns - $1 per Return
- Include 50 Returns /month
- Complaints
- Shopper insights
- Product insights
- ERP- and WMS-integrations
- Direct exchanges
- Gift cards
- C2C returns
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (4)
We have been using the Turnr app at Kastel Shoes for managing our returns and it has been a game changer for our business. The customer-friendly interface makes it easy for our customers to initiate and process returns, while the backend dashboard provides clear and actionable data on returned products. This app has helped us create a seamless customer experience and streamline our returns process. Overall, it's a great tool to have in our e-commerce toolkit.
It has been a relief since we started using Turnr. This app has really saved me a lot of time as a customer service agent. We work more effectively and our customers are pleased with our faster service. Not to mention the great overview of returns and statistics you get at the platform!
I can highly recommend this app for your e-commerce store. We have saved a lot of money and time. You will get a very good dashboard with the data you need for the returns and exchanges.
They have good support as well
I am unsure if the other reviews here are legitimate. This is by far the easiest returns app that we have used on Shopify and we have tried the really big ones. The problem is it does not work out of the box immediately. Your Shopify store does not sync to the app. There is also no documentation on their website or otherwise, available to help you set it up. It does not allow you to "white label" it. It also links your customers to their support team if they have problems finding their order. That doesn't seem feasible. I think the concept is brilliant and whoever set the app up is a pure genius but it doesn't work just yet and you will waste much time.
Support
App support provided by Ingrid.
Resources
Launched
July 18, 2022
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