Reviews (577)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced search and product filtering capabilities, especially useful for stores with extensive inventories. It features metafield filtering, customizable filters, and integrates smoothly with Shopify themes and external apps. The app is praised for handling complex customizations and providing valuable analytics on product performance and customer preferences. Its user-friendly performance and responsive support team, skilled in quick technical adjustments, enhance both merchant and customer experiences.

August 19, 2024

Not only did this app not do what I want, following the removal steps doesn't work either. This horrible app is a complete waste of time.

SSC Wholesale
United States
35 minutes using the app
⭐ SoBooster ⭐ replied August 21, 2024

Thank you for your feedback. We're sorry to hear about your experience. Our app includes a "Theme Revert" feature designed to automatically remove all app-related code from your theme. It’s crucial to use this feature before uninstalling the app because once the app is deleted, it loses access to your store, preventing it from cleaning up the code.

If the "Theme Revert" feature isn’t used prior to uninstalling, your store will default to the original collection and search template. We also offer live chat and email support for any assistance you may need, and our team typically responds almost immediately.

Please let us know how we can further assist you.

September 22, 2024

DO NOT INSTALL THIS APP. My theme is now messed up.

K9 Bros ★ Gourmet Magic ★ Bubble Science
United States
9 minutes using the app
⭐ SoBooster ⭐ replied September 24, 2024

We're very sorry to hear about your experience. Our app is designed to be compatible with almost all Shopify themes, and it preserves the original collection template. Please note that our app only works on the theme it is set up without impacting other themes in your store.

We always recommend duplicating your live theme and setting up our app on the duplicated version. Our developers can easily address any theme styling issues, and we’re happy to assist. Unfortunately, we couldn't find any support requests from you about this issue. Please contact us via live chat or email, and we'll work quickly to resolve this for you.

May 28, 2024

It is an virus. If you delete the app. It slows down your store loading. Yours products will not load.

Shiv Electricals
India
27 days using the app
⭐ SoBooster ⭐ replied May 30, 2024

Thank you for your feedback. We're sorry to hear about your experience. Our app has a "Theme Revert" feature to automatically remove all app-related codes from your theme. It's important to use this feature before uninstalling the app because once the app is deleted, it can no longer access your store to clean up the code.

If the "Theme Revert" is not used prior to uninstallation, the store will use the original collection and search template. We also offer live chat and email support for any assistance you might need and typically respond almost immediately. Unfortunately, we couldn't find any record of an email or support request from your store regarding this issue.

Please reach out to our support team via email, and we’ll be more than happy to help resolve this for you.

January 14, 2024

AVOID AT ALL COSTS. This app will cause you nothing but stress.

I've changed prices today which are displaying on the product page only, but not the collection page. The app is now down and I cannot contact customer support, and had to cancel my entire campaign.

This is not the first issue we have had. We have published products which have not appeared on the website, and had to uninstall the app. Another time when a new product was published, it was displaying with no images and randomly a 404 redirect blog at the top of the page.

This review is to help other merchants to avoid this, as I promise you that you will experience nothing but issues and general slowdown/malfunction of your website.

boxmenswear
United Kingdom
Over 1 year using the app
⭐ SoBooster ⭐ replied March 1, 2024

We're deeply sorry for any inconvenience caused by the issue and the unavailability of our support at the time of your campaign. After careful investigation, we've identified that the root cause was a third-party service provider. We've since conducted a thorough audit of all our service providers to prevent such issues from recurring in the future. Additionally, we've implemented a robust disaster recovery plan to enhance the security and reliability of our app. Your satisfaction is our priority, and we're committed to resolving any outstanding concerns you may have.

November 16, 2023

Terrible support, constant glitches every week. Chat support responds then disappears for hours. Tells you they resolved the glitch without every checking if it was actually fixed. Literally every time they tell you an issue is fixed a new part of the code breaks. Their app went down for 2 days a month ago breaking every collection page on our website. The app functionality is good WHEN it works. Do not recommend.

iEDM
United States
Almost 2 years using the app
July 19, 2024

Very bad experience

Wearitme
India
14 minutes using the app
⭐ SoBooster ⭐ replied July 22, 2024

We are sorry to hear that you had a negative experience. We strive to provide excellent service and are committed to resolving any issues our customers may encounter. Unfortunately, we did not receive any feedback or support requests from you, which would have allowed us to address your concerns promptly.

We offer live chat and email support to assist our customers, and we typically respond almost immediately. Please feel free to reach out to us directly at support@sobooster.com so we can understand the issue better and work towards a resolution.

Your satisfaction is important to us, and we hope to have the opportunity to make things right.

April 30, 2024

Free version not working

My Store
United States
15 days using the app
⭐ SoBooster ⭐ replied May 2, 2024

We sincerely apologize for any confusion it may have caused. Our goal is to be transparent about our pricing while offering a range of options to fit different needs.

The free plan is designed to cater to specific use cases, including Dormant Stores, Partner Test Stores, and Affiliate/Developer Stores, as a way to explore the app's functionalities without any initial investment.

For businesses ready to leverage the full power of our app, our paid plan reflects the value, continuous updates, extensive support, and new features we regularly introduce to enhance your experience.

November 6, 2024

Deleted this app and it still bugs on my site!

QCOLLECTION
Netherlands
⭐ SoBooster ⭐ replied November 8, 2024

We apologize for any inconvenience you've experienced. Our app includes a "Theme Revert" feature specifically designed to automatically remove all app-related code from your theme. It’s essential to use this feature before uninstalling, as once the app is deleted, it no longer has access to your store and cannot clean up any remaining code.
If the "Theme Revert" feature isn’t used prior to uninstalling, your store will default to the original collection and search template. We also offer live chat and email support for any assistance you may need, and our team typically responds almost immediately. Please let us know if there’s anything further we can do to assist you.

Edited August 3, 2024

Unglaublich. Die App hält keinen Traffic aus, und die Produkte werden dadurch nicht geladen! Mehrere Millionen durch diese App verloren! Diese App sollte verboten werden!

SMILODOX
Germany
About 4 years using the app
⭐ SoBooster ⭐ replied August 12, 2024

Thank you for sharing your feedback. We sincerely apologize for the issues you experienced. After a thorough investigation, we discovered that the problem was not caused by our app. Instead, it was due to a theme code deployment that affected only the live theme. This deployment inadvertently modified our app's JavaScript, leading to the issues you encountered.

Our development team worked diligently to resolve the problem as quickly as possible. We want to assure you that our app is designed to handle a large number of requests per day without any issues.

For future deployments, we recommend excluding all our app files when you are using theme kits tools for code deployment. We understand the frustration this situation caused and appreciate your feedback.

Thank you for your understanding and patience.

Edited October 17, 2023

UPDATED 10/23:
this app is so great in concept. the issue is that their server keeps crashing, leaving our site inaccessible for indeterminate periods of time. we only know when we look at our site and the collections won't load. their support says that they are monitoring, but i have never once been alerted to an outage. really a disappointment.

ORIGINAL:
this app has SO many benefits. want to show all your variants as individual products? they've got it. want to merchandise your site so that it looks super great? no problem. need something custom? the customer service team can probably figure it out. i have yet to find an app that has this level of functionality -- totally changed our website!

maliamills.com
United States
About 3 years using the app
⭐ SoBooster ⭐ replied September 22, 2020

Thank you for taking the time to leave us such a nice review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.