Xeon ‑ Order Notifier , 44 reviews

I used this app to help me update customers. I am a dropshipper and some orders take longer to fulfill so the app helps me keep customers updated BEFORE they contact me questioning "where's my order?"
I get anxiety when customers contact us asking about their order that's taking long or doesn't have a tracking number yet. This has helped ease my anxieties about the whole process.
Customer support is very responsive. They will usually get back to you within less than 24 hours.

This app is exactly what we needed to make sure our customers and staff are clear on order lead times. It's worth every penny!

Great app and support from the developer. Highly recommended to anyone looking to send mass emails to customers with unfulfilled orders.

Directions were not clear, but the help desk assistant was great!

Simple to use and SO helpful. As a small business owner, I rely on this tool to keep me out of relationship trouble with customers over shipping issues that crop up from time to time.

Works great and is super helpful for tracking unfufilled orders and even sending messages to your customers automatically. The creator even added extra features for me.

Update:

Requested a new feature to include itemized links with notifications.

They responded & implemented in less than 10 minutes.

These guys and this app are brilliant.

Great App. AMAZING Customer Support!

The most impressive response time I've ever seen in the App Store. ON WEEKENDS even!!

Response time: On average ( including weekends ) 10 minutes.

App does exactly what it says - notifies via email of unfulfilled orders which I have set to 2 days.

Clean email notification displaying all unfulfilled orders over the course of a 2 day period which can be adjusted to your preference.

This app was in response to an email request I sent about their other app. Not only did they respond quickly to my suggestion but built this app from that email.

Blown away!

https://laurenmoshi.com

Very useful app for both internal and to customer automation of communications. Great and very efficient support.
Recommended.

I haven't been able to find another App on Shopify that does anything like this or at this price. Easy and intuitive to set up. Customer Service is top notch. They quickly incorporated some filtering suggestions I made. Great App

We reached out to the developers about incorporating a "test email" feature, and they had it up and running within 48 hours. Great support!

The only other thing I would love to see would be the option to add a logo or header to give the emails a less generic look. But otherwise, this app works well and is easy to use