Reviews (44)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
July 20, 2020

I haven't been able to find another App on Shopify that does anything like this or at this price. Easy and intuitive to set up. Customer Service is top notch. They quickly incorporated some filtering suggestions I made. Great App

BnB Tobacco
United States
27 days using the app
Xeon Apps replied July 20, 2020

Thanks for the great review.

Edited February 12, 2019

Update:

Requested a new feature to include itemized links with notifications.

They responded & implemented in less than 10 minutes.

These guys and this app are brilliant.

Great App. AMAZING Customer Support!

The most impressive response time I've ever seen in the App Store. ON WEEKENDS even!!

Response time: On average ( including weekends ) 10 minutes.

App does exactly what it says - notifies via email of unfulfilled orders which I have set to 2 days.

Clean email notification displaying all unfulfilled orders over the course of a 2 day period which can be adjusted to your preference.

This app was in response to an email request I sent about their other app. Not only did they respond quickly to my suggestion but built this app from that email.

Blown away!

https://laurenmoshi.com

Lauren Moshi llc
United States
23 days using the app
April 19, 2020

We reached out to the developers about incorporating a "test email" feature, and they had it up and running within 48 hours. Great support!

The only other thing I would love to see would be the option to add a logo or header to give the emails a less generic look. But otherwise, this app works well and is easy to use

Tontine Bedding Australia
Australia
20 days using the app
Xeon Apps replied April 19, 2020

Thanks for the great review. we keep adding the new features to meet different business use cases. Stay tuned :)

December 18, 2020

Abhishek was so helpful!!! He did am amazing job explaining the app to me! We are looking forward to using it soon! We will be using this app to notify customer when their orders have no been fulfilled after 5 days.

Spindrift Market
United States
15 days using the app
Xeon Apps replied December 20, 2020

Thanks for taking time and providing a great review!

November 9, 2020

This is a very good app to use and very easy to set up. I faced a small issue which was actually a mistake on my part and sent an email. Within a few hours, I got a response and a google-meet was quickly arranged where I shared my screen and the troubleshooting was exceptional. The support I got was very good and so this app is highly recommended.

Kop Chants
United Kingdom
13 days using the app
Xeon Apps replied November 11, 2020

Thanks for the great review. We are proud on our support.

February 18, 2021

This app did exactly what we needed it to do, reach out to our unfulfilled orders and advise our customers of the status of their order. It was quick and super easy to use. Support for the app was fast and efficient also.

The Skid Factory - Official Website
Australia
10 days using the app
Xeon Apps replied February 19, 2021

Thanks for using and providing a great review for the app!! :)

September 3, 2023

great

Venom Pheromone Perfume
Australia
7 days using the app
September 29, 2020

The Unfulfilled Order App is pretty easy to use and it is effective. The support team was very helpful!

Troy Lee Designs
United States
7 days using the app
Xeon Apps replied September 29, 2020

Thanks for the great review. We are glad, our support was helpful.

April 6, 2020

This app is great. Completely worth the price. We use it to auto-notify people when their orders haven't been able to be completed in a timely fashion. It's been especially useful during the COVID-19 epidemic when our shipping department is temporarily closed for a 4 week period.

SomaFM
United States
About 20 hours using the app
October 28, 2022

I used this all to send emails for the delayed shipment, customer service is great too. highly recommended

Kim Jung Gi US
United States
About 15 hours using the app