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I sell motorcycle helmets and riding accessories from my store in Mumbai. Anyone doing COD in India knows the RTO problem - people order expensive helmets, then don't pick up or cancel at the door. We were losing money on shipping both ways.
Upfront solved this properly. When a customer clicks COD, they get a nice breakdown - cart total, advance amount, any fee, and what's remaining on delivery. Everything is transparent so there's no back and forth with customers asking "why am I being charged?" They see it all before confirming.
Installation was dead simple, I'm not a tech person and I had it running in under 10 minutes. The rules engine is flexible too - I set different advance amounts for orders above ₹5000 vs smaller ones.
Genuine buyers don't mind paying ₹200-300 advance on a ₹3000 helmet. The fake orders just stopped coming. Great app, does exactly what it says.
great
