Upscribe Subscriptions

Adding Upscribe Subscriptions to our website has been an awesome move! It's user-friendly and simple for our customers to use. Plus their support team is super helpful and quick at solving any issues that might come up. If you're thinking of adding subscriptions to your website, I would recommend using Upscribe to do so.

This is a tremendously shady company. We agreed to switch to upscribe in January 2023. They told us we would be live within weeks. Here we are in April & we’re not live. They told us they wouldn’t charge us until we were live - they have charges us every month. We contacted them about this & are told we were refunded but we haven’t seen the refund. Nevertheless, after weeks of delay they come back months later & say we’re not the right company for you, your customizations are outside our scope. Nothing is outside what they sold us. We tried going live and there was a technical deficiency in their app they don’t want to or don’t know how to fix. Now I am in one hell of a bind bc my customers expected a new subscription management software months ago, they are mad & I am losing customers and now am being told go find another solution. Shopify needs to kick companies like this off the platform.

The reply to my review below is full of lies. We did not have 100+ emails requesting changes & nothing requested was beyond the scope sold to us. We told them we required the same look and feel which they agreed too. We requested 3 or 4 changes to simple items like font or the way something was worded. They want to blame their apps inability to work with Shopify Magic Links and password-less logins by suddenly suggesting we requested a bunch of customizations which is not the truth. We hardly requested anything of Upscribe outside a functional working solution which they have failed to provide in 3+ months. The fact is their software doesn’t work.

I had to contact Shopify directly to lodge a complaint and ensure my refund because they charged me every month despite saying I wouldn’t be charged until go live.

We've been using Upscribe for our subscription products for almost 2 years. Their support has always been excellent and their admin tools are extensive and powerful. Reporting is extremely easy and fast, as well.

We were desperately in need of a new subscription program since our previous one was giving us nothing but headaches. Since our first conversations with Upscribe, it's been clear their team is full of experts who know what they are talking about. Everyone was helpful and friendly and has gone above and beyond to make sure we have everything we need. David and Brit in particular are delights to work with. The program is constantly being improved and we expect to be able to do even more with our subscriptions as time goes on!

We all know that Shopify + subscription has been a headache forever. For companies like mine that are subscription-first it's SO refreshing to have found Upscribe as they are purpose built for my use case. It's so important to me to have a beautiful + functional customer center and Upscribe does that really well. Now that we can be in-cart with Shopify, too... I'm so excited! No more fussing around with a zillion integrations and fractured data.