Upscribe Subscriptions , 13 reviews
This is a tremendously shady company. We agreed to switch to upscribe in January 2023. They told us we would be live within weeks. Here we are in April & we’re not live. They told us they wouldn’t charge us until we were live - they have charges us every month. We contacted them about this & are told we were refunded but we haven’t seen the refund. Nevertheless, after weeks of delay they come back months later & say we’re not the right company for you, your customizations are outside our scope. Nothing is outside what they sold us. We tried going live and there was a technical deficiency in their app they don’t want to or don’t know how to fix. Now I am in one hell of a bind bc my customers expected a new subscription management software months ago, they are mad & I am losing customers and now am being told go find another solution. Shopify needs to kick companies like this off the platform.
The reply to my review below is full of lies. We did not have 100+ emails requesting changes & nothing requested was beyond the scope sold to us. We told them we required the same look and feel which they agreed too. We requested 3 or 4 changes to simple items like font or the way something was worded. They want to blame their apps inability to work with Shopify Magic Links and password-less logins by suddenly suggesting we requested a bunch of customizations which is not the truth. We hardly requested anything of Upscribe outside a functional working solution which they have failed to provide in 3+ months. The fact is their software doesn’t work.
I had to contact Shopify directly to lodge a complaint and ensure my refund because they charged me every month despite saying I wouldn’t be charged until go live.
When we began our partnership, we outlined a timeframe based on your store going live with no branding customizations, which is our best practice. Our first focus is functionality given the complexities of a subscription product; a great deal of code customizations are needed regardless which is where our priority lies. Based on our installation prep form you filled out on January 23, 2023 that stated Upscribe is responsible for basic installation and functionality of our subscription product. Any customizations or front end design outside of the product's function is a responsibility of the merchant, you indicated you agreed to and understood that statement.
You did express some brand customizations you wanted upon going live, which, based on what was initially explained to us, agreed to help- and at no cost. We made an exception for you in good faith. As mentioned, our first focus is function and we work to adjust our default settings to your brand color. Once you are live on the platform your dedicated Customer Success Manager will help you with any further coordination for custom work on the site. But, given the scope you explained and urgency, we tried to try to work with you.
The custom development work you first mentioned quickly expanded. We went above and beyond to accommodate your asks- at no cost to you. Our team communicated that you were, in fact, able to go live within the timeline first provided. It was your choice to wait for our internal team to build you a custom experience at no fee, which is what caused delays.
When we communicated how long custom development and design work can take, that was not in line with what your expectation was. There were 100+ emails with our team from design tweaks to sentence structure per your request. When it became clear we were not aligned in the scope of work you were expecting, we felt it would be best for both parties to separate. We offered you a full refund for any monies billed and provided over 30 hours in custom development work at no cost. We wish you the best in finding another solution to fit your needs.
Adding Upscribe Subscriptions to our website has been an awesome move! It's user-friendly and simple for our customers to use. Plus their support team is super helpful and quick at solving any issues that might come up. If you're thinking of adding subscriptions to your website, I would recommend using Upscribe to do so.
Thanks so much for taking the time to write a thoughtful review! We are so pleased to hear that you are happy with your decision to come to Upscribe. We have loved working with the team at Sullen and are looking forward to see you continue to grow!
Upscribe Subscriptions have been a great addition to our website. Our customers have enjoyed the ease of use when subscribing to their favorite products and we've very much enjoyed how customizable the program is. The support team is also amazing and always available to answer any questions.
Thanks for your kind words! It's been a pleasure working with the team at Rizo's Curls!
We were desperately in need of a new subscription program since our previous one was giving us nothing but headaches. Since our first conversations with Upscribe, it's been clear their team is full of experts who know what they are talking about. Everyone was helpful and friendly and has gone above and beyond to make sure we have everything we need. David and Brit in particular are delights to work with. The program is constantly being improved and we expect to be able to do even more with our subscriptions as time goes on!
We've been equally as excited about working with you and are excited to see Awesome Coffee Club continue to grow!
We've been using Upscribe for our subscription products for almost 2 years. Their support has always been excellent and their admin tools are extensive and powerful. Reporting is extremely easy and fast, as well.
Thanks for the positive review! We enjoy working together with the Ready, Set, Food! team, and look forward to helping grow your subscription business.
Easy to install. Great and fast customer support. Tool has improved our subscription operations which used to be manual. Highly recommend!
We all know that Shopify + subscription has been a headache forever. For companies like mine that are subscription-first it's SO refreshing to have found Upscribe as they are purpose built for my use case. It's so important to me to have a beautiful + functional customer center and Upscribe does that really well. Now that we can be in-cart with Shopify, too... I'm so excited! No more fussing around with a zillion integrations and fractured data.
So glad to hear about your experience! We’re proud to provide a space for our merchants’ customers to easily manage their subscriptions. Looking forward to continuing to work with you as both our businesses grow. :-)
We liked the ease of use from the subscriber's end: switching products, extending a subscription, canceling and moving a date. All this is about the customer having to manage their subscription without any hassle and upscribe is good at this. We look forward for more upgrades/updates from the upscribe team! Highly Recommended!
Thank you! We designed our customer portal with the subscriber’s in mind, knowing that easier subscription management is a big part of customer satisfaction.
Diesel Power Gear started using Upscribe over 15 months ago when we wanted to start testing out a subscription product. They made subscriptions products a breeze on our store! It integrates incredibly well with Shopify, great reporting, attentive customer service, and we will be broadening our subscription products because of their app. THANKS AGAIN UPSCRIBE!
Thank you very much for your review! Diesel Power Gear is wonderful to work together with and we appreciate your support. We look forward to powering more subscriptions for your store! :)
Great app and awesome features for any sized subscription program. A key contributor to our success with the program has also been their incredible customer support team. The team provides a seamless transition from existing platforms and were very helpful in onboarding us, answering our questions, and working through issues. Upscribe has been a game changer for our subscription program!
Thank you so much for the kind words! We strive to be the best in customer support, especially for new users transitioning from other platforms. Additionally, our product + development teams are always working on improvements to make the experience even better and more intuitive.