Onward Checkout+
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Transforming post-purchase. One upgraded customer at a time.
Onward enables brands to elevate their customer experience to new heights. Our post-purchase platform, powered by Onward Intelligence, upgrades your customers to a premium experience and unifies your tech stack. Our post-purchase intelligence layer enables brands to achieve balance in their CX decisions: generous when it helps build loyalty, vigilant when policies will be abused.
- Checkout+ Customer Upgrade (Order Protection, Cashback & more)
- Returns experience
- Order tracking
- Order editing
- Onward intelligence
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify POS
- Gladly
- Gorgias
- Rebuy
- Recharge
- Tapcart
- Zendesk
Categories
Return options
Coverage type
Opt-in experience
Pricing
Choose the plan that best fits your business.
Free
Free to install
Leverage consumer-paid premiums to fully cover shipping issues + return shipping
All charges are billed in USD. See all pricing options
Reviews (23)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Since launching with Onward, the experience has been seamless. We've tried several shipping protection providers over the years, and Onward has consistently delivered the best customer service. Our customers have been happy with the claims process, which means we're happy too. We also appreciate that they're continuously adding new features and services without increasing costs. Our account manager, Brian, has kept us informed about new features and even helped us implement them on our site. We highly recommend Onward to any merchant looking for a reliable shipping protection partner.
We use Onward+ for our post purchase shipping and product insurance and it has been a great resource for our company and customers. It is easy to use and has made our shipping, returns, claims and quality guarantees quick and easy. If you want efficiency, go with them!
Onward reduces the time our team spends handling customer shipping issues and makes post-purchase support more efficient. It also creates an additional revenue stream and helps drive higher sales by giving customers more confidence at checkout.
Support
App support provided by Onward.
Resources
Launched
June 30, 2021
