Onward Checkout+

We use Onward+ for our post purchase shipping and product insurance and it has been a great resource for our company and customers. It is easy to use and has made our shipping, returns, claims and quality guarantees quick and easy. If you want efficiency, go with them!

Onward reduces the time our team spends handling customer shipping issues and makes post-purchase support more efficient. It also creates an additional revenue stream and helps drive higher sales by giving customers more confidence at checkout.

Since launching with Onward, the experience has been seamless. We've tried several shipping protection providers over the years, and Onward has consistently delivered the best customer service. Our customers have been happy with the claims process, which means we're happy too. We also appreciate that they're continuously adding new features and services without increasing costs. Our account manager, Brian, has kept us informed about new features and even helped us implement them on our site. We highly recommend Onward to any merchant looking for a reliable shipping protection partner.

Adds aov, the onward logo and program makes your slide cart more legitimate. The cashback significantly increased my customer return rate. Brian has been awesome help for us every step of the way. Dot. Want my competitors using this.

Onward was easy to implement, and so far, seems easy for the customer to use. So far, we are very happy with Onward!

Onward has exceeded our expectations. It’s been pretty incredible to see the adoption rate from our customers. It’s clear they wanted the ability to protect their investment with us and Onward’s VIP service provides them with peace of mind. What's most interesting for us is that Onward goes beyond covering the standard package protection stuff (lost, stolen and damaged packages). Since we ship bulky items, Onward’s carbon neutral shipping program is also a nice win for our sustainability efforts.

A truly great product. Matt and the team are easy to work with, fast at implementation, and overall we are simply seeing the results right away. Our customers are feeling at ease knowing their orders are protected and we are seeing the return on that investment every week. Wish we were using them since we started using Shopify. Cannot say enough good things about Onward.

In addition to the shipping protection, the free returns feature is a total game changer. We’re able to offer our customers a risk-free way of trying our product without having to pay for return shipping. That’s had a noticeable positive impact on our new customer acquisition efforts and bottom line. Not to mention, they offer easy integration with Gorgias which has made things super smooth for our CS team. With the Gorgias integration, If a customer contacts us with an issue, we’re able to quickly see if the order is protected with Onward and file claims on their behalf. Thank you Onward team!!

We’re very happy with the Onward service. We’ve been impressed with how responsive the team has been to the needs of our customers and also to our occasional operational issues. One issue comes to mind where we mis-shipped a bunch of product, but needed to get it back from our customers. Our previous shipping protection provider would just reship the correct product but wouldn’t help us get the wrong product back. Onward worked with us to create a process where we could file claims for mis-shipped product but replacements wouldn’t go out until the wrong back was back in transit. Nobody wants to send out wrong product, but it’s great to have a partner that can help us resolve an issue with minimal impact to our operations finances. Well done Onward!

Great team and service. Their swift and expert handling of claim requests for lost and stolen packages is really appreciated by our Members, and makes our internal teams' lives easier. We have a high bar in terms of expectations being met and the service has not disappointed. Their team tailored their service to our preferences, making the integration process smooth and simple. They've also followed up since implementation to genuinely understand how to continuously improve for us going forward.