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Sell and support with AI shaped by your store. Bring customer conversations into one inbox.
Ustam helps your team handle more customer conversations with less manual work while keeping sales and support consistent. Shoppers get relevant help shaped by your store, while your team keeps the context and control needed to step in when necessary. Conversations stay organized across channels, with clear visibility into customer engagement, service quality, and sales impact.
- Help shoppers find the right products and move closer to checkout
- Resolve routine questions and order updates without waiting for your team
- Bring storefront chat, WhatsApp, Instagram and Messenger into one inbox
- Ground AI in your store and schedule AI replies and contact channels
- Let your team guide, take over and measure the impact of AI conversations
Languages
Turkish, English, Spanish, German, Japanese, Azerbaijani, Portuguese (Brazil), Dutch, and Italian
Works with
- Facebook Messenger
- Instagram DM
- OpenAI
Categories
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 10 active customers / month
- AI product recommendations
- AI order tracking
- Storefront & social channels
- Multilingual AI support
- Conversation analytics
- Multiple Shopify stores
- Unlimited users & products
Starter
$15 / month
Features
- 100 active customers / month
- Human handover support
- Unlimited human chats
- AI conversation summary
- AI reply suggestions
- AI translations
- Near-real time sync
- All Free features
7-day free trial
Professional
$100 / month
Features
- 500 active customers / month
- All Starter features
7-day free trial
Enterprise
$500 / month
$1.5 per extra 10 active customers
Features
- 2000 active customers / month
- All Professional features
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Ustam.
Resources
Launched
February 12, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Online Store, Shopify admin
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history
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View Online Store
Online Store pages, theme
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View Shopify admin
Legal policies
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View other data
Locales, Online Store navigation
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