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One inbox: Chatbot, WhatsApp, Messenger, Instagram. AI assists; your team takes over anytime.
Ustam brings your storefront chat, WhatsApp, Facebook Messenger, and Instagram DMs into one shared inbox. The AI assistant learns from your store in minutes to answer questions, recommend products, and track orders, then hands off to your team when a customer needs a human. See each customer's cart and order history beside the conversation. Invite teammates with roles, get push notifications on iOS and Android, and run multiple stores from one account, each with its own assistant and analytics.
- One inbox for Shopify chat, WhatsApp, Messenger, and Instagram DM
- AI handles routine chats and hands off the moment a customer needs a human
- Customer cart, live page views, and order history beside every chat
- Native iOS and Android apps with push notifications for your team
- Conversation analytics including recommendation-attributed revenue
Languages
Turkish, English, Spanish, German, Japanese, Azerbaijani, Portuguese (Brazil), Dutch, and Italian
Works with
- Facebook Messenger
- Instagram DM
- OpenAI
Categories
Real-time messaging
Automated responses
Customization
Pricing
Free
Free
Features
- 50 customer channels (lifetime)
- AI product recommendations
- AI order track
- Multi-channel
- Multi-language
- Unlimited test chats
- Unlimited users
- Unlimited product catalogue
Starter
$5 / month
Features
- 500 customer channels (lifetime)
- Human handover support
- All Free features
7-day free trial
Professional
$50 / month
Features
- 5000 customer channels (lifetime)
- All Starter features
7-day free trial
Enterprise
$150 / month
Features
- Unlimited customer channels
- All Professional features
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Ustam.
Resources
Launched
February 12, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View store data:
Customers, products, orders, Online Store, Shopify admin
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View customers
Customer data
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View products
Products, collections
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View orders
All order history for the last 60 days
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View Online Store
Online Store pages
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View Shopify admin
Legal policies
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View other data
Locales
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