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One inbox: Chatbot, WhatsApp, Messenger, Instagram. AI assists; your team takes over anytime.
Ustam combines storefront chatbot, WhatsApp, Messenger, and Instagram DMs in one inbox. AI uses your store content to answer routine questions, suggest products, and report order status. Human escalation pauses automation until your team replies in admin. Configure assistants and widgets, watch conversations, and review analytics. Multiple stores per account keep separate assistants and metrics. Invite teammates. Multi-language support suits international catalogs.
- One inbox for Shopify chat, WhatsApp, Messenger, and Instagram DM
- AI uses your store content and hands off when customers need a human
- Suggests products and shares order status during conversations
- Multiple Shopify stores per account, each with its own assistant
- Conversation analytics including recommendation-linked revenue
Languages
Turkish, English, Spanish, German, Japanese, Azerbaijani, and Portuguese (Brazil)
Works with
- Facebook Messenger
- Instagram DM
- OpenAI
Categories
Real-time messaging
Automated responses
Customization
Pricing
Free
Free
Features
- 50 messages/month
- AI product recommendations
- AI order track
- Multi-language support
- Multi-shop support
- Conversation analytics
- Unlimited users
- Mobile-friendly
Starter
$5 / month
$0.03 per extra message
Features
- 500 messages/month
- Human handover support
- All Free features
7-day free trial
Professional
$40 / month
$0.02 per extra message
Features
- 5,000 messages/month
- All Starter features
7-day free trial
Enterprise
$200 / month
$0.01 per extra message
Features
- 50,000 messages/month
- All Professional features
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Ustam.
Resources
Launched
February 12, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View store data:
Customers, products, orders, Online Store, Shopify admin
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View customers
Customer data
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View products
Products, collections
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View orders
All order history for the last 60 days
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View Online Store
Online Store pages
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View Shopify admin
Legal policies
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View other data
Locales
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