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Sells, supports and lightens your team’s load like an expert who knows the job. No customer waits.
Ustam knows your store in detail: your products, policies and orders, and on your site, the page a shopper is on and what’s in their cart. That’s why it sells while you sleep. Ustam handles the routine chats. Your team takes over when needed and picks up where the chat left off. You set the AI’s name, tone and instructions, its hours, and when each channel appears. Ustam asks for sensitive data only when you turn on a feature that needs it. Setup takes minutes and won’t slow your site down.
- Finds what shoppers describe, compares options, adds to cart on your site
- Answers “Where’s my order?” and updates the delivery address before it ships
- Website chat, WhatsApp, Instagram and Messenger conversations in one inbox
- Hands chats to your team with a summary, suggested replies and translation
- See which chats turned into orders and which recommendations were clicked
Languages
Turkish, English, Spanish, German, Japanese, Azerbaijani, Portuguese (Brazil), Dutch, and Italian
Works with
- Facebook Messenger
- Instagram DM
- OpenAI
Categories
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 10 active customers / month
- AI product recommendations
- AI order tracking
- Multilingual AI support
- Conversation analytics
- Multiple Shopify stores
- Unlimited users & products
Starter
$15 / month
Features
- 100 active customers / month
- Human handover support
- Unlimited human chats
- AI conversation summary & translations
- AI reply suggestions
- Facebook, Instagram & WhatsApp
- Near-real time sync
- All Free features
7-day free trial
Professional
$100 / month
Features
- 500 active customers / month
- AI image attachment descriptions
- AI search bar
- All Starter features
7-day free trial
Enterprise
$500 / month
$1.5 per extra 10 active customers
Features
- 2000 active customers / month
- All Professional features
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Ustam.
Resources
Launched
February 12, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Online Store, Shopify admin
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history
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Edit Online Store
Online Store pages, theme, checkout page
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View Shopify admin
Legal policies
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View other data
Locales, Online Store navigation
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