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UVdesk eCommerce Helpdesk

UVdesk eCommerce Helpdesk

Developed by Webkul Software Pvt Ltd

Price: Free More info
  • eCommerce & Marketplaces Integration like eBay, Amazon, Etsy, Flipkart, etc
  • Form Builder, Knowledge Base, Automated Workflow and Support Ticket/ACL Management
  • Ticket and Agent reporting with API, Social Media, Vendor Chat Integration

UVdesk is an e-commerce helpdesk with multi-channel support and a wide array of features to help you provide quick & reliable customer support.

With UVDesk helpdesk App Merchants can now provide a Direct and Uninterrupted Support to your Customers. As this help desk system will record all the customer inquiry/complaint information, till the time its solved and you can refer them anytime in future. The app will increase the ROI (Return On Investment).

You can use the app for "FREE".


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  • Merchant can get connected to the Customers directly.

  • Well Managed Help-Desk Support System for the Merchants and the Customers too.

  • An Embedded Widget gets displayed on the eCommerce store.

  • Customers can create ticket (using the widget) related to any concern and Merchant can reply, maintaining the record of the same.

  • Merchant and Customer can view the history of the ticket's created.

  • Notification to both the Merchant and the Customer for new action performed on the ticket created.

  • Easy to use and install.

To start using it, you need to have an account on UVDesk.

You will have to configure the App by entering the email, subdomain etc. for which UVdesk is to be used. The merchant can be redirected to the UVdesk account by clicking GoToUVdesk button.
A Widget will be displayed on the Store Front once Merchant configured the app correctly.

On the Store Front, a widget will appear. Clicking on which the form pops up and Customer can ask question/inquire and submitting the same.

Then the Merchant will be notified about the new message from the Customer. And the Customer will be notified that a ticket has been created with the UVDesk Login link. Both the Merchant and the Customer can continue the conversation with the ticket as the reference.

Customer can visit the ‘My account’ section to view the history of queries asked. In customers “My account” page, there will be a button to show all the tickets and their details. Clicking on View ticket button, list of all the tickets the customer has raised will get displayed.

What's New

1. With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.

2. YouTube app integration is now available along with SLA and E-mail delivery status.

3. Upload File Size of any limit from Google Drive, OneDrive, Box and Dropbox.

4. Create ticket from customer's question(s) and messages of your marketplaces like Amazon Seller Central, Mercadolibre,eBay etc.

5. Provide real time customer support using Order Validation System after integrating with Shopify, Newegg, CoreCommerce, OpenCart, LemonStand, Prestashop, LightspeedECom, Reverb, Amazon, eBay, WooCommerce, Magento, CsCart, Wish, VirtueMart, MercadoLibre, Etsy, CoreCommerce, FlipKart, Ecwid, 3dCart etc

6. Upswing your customer support with the right use of CMS like Binaka, Form Builder, WordPress Helpdesk and SSO.

Video on How to Connect UVDesk Help Desk with Shopify

Demo Link Details for UVDesk App

Back end: https://shopify-uvdesk.myshopify.com/admin

Username: johndoe@webkul.com

Password: demowebkul

Front end: https://shopify-uvdesk.myshopify.com

Username: demo@webkul.com

Password: webkul12#

UVdesk: https://shopify-demo.uvdesk.com/en/member/login

Username: shopifydev@webkul.com

Password: webkul12#

The other Powerful Apps developed by Webkul :

1) Shopify Multivendor Marketplace

2) Shopify Product FAQ

3) Shopify Product Zipcode Validator

4) Shopify Latest Tweet

5) Shopify Facebook Wallfeed

6) Shopify Social Network Tabs

7) Shopify Product Flag

8) Shopify Odoo Connector

9) Shopify Purchase Management

10) Stock Notifier

11) Ask A Question

12) Pack Product

13) Product Differentiator

14) Product Auction


Webkul is known for its proactive support, if you have any doubt/query , please raise a ticket at http://webkul.uvdesk.com/ or write to us at shopify@webkul.com

Its been years that people are using our app and are satisfied with the features and the kind of prompt support that we provide for our app. We are still in the process of creating new and more advanced features for our app that will help our buyers to gain more and more profit. The apps are now trusted by 1000+ users which have almost around 8000+ vendors with over 20000+ products and have successfully delivered 30,000+ orders. We are still counting on numbers...

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