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UVdesk eCommerce Helpdesk

UVdesk eCommerce Helpdesk

Developed by Webkul Software Pvt Ltd

4 reviews
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Price: Free More info
  • eCommerce & Marketplaces Integration like eBay, Amazon, Etsy, Flipkart, etc
  • Form Builder, Knowledge Base, Automated Workflow and Support Ticket/ACL Management
  • Ticket and Agent reporting with API, Social Media, Vendor Chat Integration

UVdesk allows their users to manage all their customer’s query coming from different channels in one place.

Complete e-commerce helpdesk for Shopify

UVdesk is the First SaaS-based helpdesk which is PWA(Progressive Web App). And merchant can provide uninterrupted customer support using it.

UVdesk is multilingual and supports RTL too.

Book a free live demo

Provide Multichannel Support



  • Through your support email

  • Social media channels

  • E-commerce & marketplaces

Real-time order validation for better customer support

UVdesk has unique order validation feature to save time for the genuine customer and to escape from fake queries.

It will keep the record of every data, file, image or the conversation done between customer & support team which you can refer in future.

Connect 50+ apps



  • Utility Apps – Google Drive, OneDrive, Box, DropBox, Customer Previous Ticket Listing, File Viewer, ToDo, Relevant Article, Notes On Customer, etc.

  • Ticket Management Apps – Saved Filters, Labels, Tags, Ticket ListView Tasks, Files, To-Do, eCommerce apps and Custom Fields and etc.

  • Translation Apps – Translate Content and Google Translate.

  • Single Sign-On Apps – Magento 1 Single Sign-On, Magento 2 Single Sign-On, WordPress Single Sign-On, OpenCart Single Sign-On.

  • Marketplace Apps – Flipkart, Etsy, Mercadolibre, Reverb, Wish, Amazon, eBay etc.

  • E-commerce Apps – Shopify, Cs-Cart, Magento, PrestaShop, WordPress, OpenCart, Joomla, WooCommerce etc.

  • Seller Central Messaging App – eBay, Mercadolibre Messaging, Amazon Seller Central Messaging etc.


UVdesk allows third-party integrations as well as integrations for the merchants also. It is highly customizable and advanced cloud-based helpdesk which could be fit for any e-commerce business requirement.

Automate the process and save your time


Using Uvdesk workflow you can automate the process which will help you in reducing response time. Quick response satisfies the customer and which builds trust for your brand.

Reduce customer query with the help of knowledgebase


The knowledgebase is an online library of information which can be related to the company, product or services or on any specific subject using which individual can help themselves.

Solution for the repetitive query – Saved replies


Prepared response and saved replies can be highly helpful in saving the time of your support staff for another deserving customer.

Create a secure form and use anywhere


You can create secured form suiting your business necessity and can paste anywhere on your website with the help of Form Builder App.


Video on How to Connect UVdesk Help Desk with Shopify

Demo Link Details for UVdesk App

Back end: https://shopify-uvdesk.myshopify.com/admin

Username: johndoe@webkul.com

Password: demowebkul

Front end: https://shopify-uvdesk.myshopify.com

Username: demo@webkul.com

Password: webkul12#

UVdesk: https://shopify-demo.uvdesk.com/en/member/login

Username: shopifydev@webkul.com

Password: webkul12#

The other Powerful Apps developed by Webkul :

1) Shopify Multivendor Marketplace

2) Shopify Product FAQ

3) Shopify Product Zipcode Validator

4) Shopify Latest Tweet

5) Shopify Facebook Wallfeed

6) Shopify Social Network Tabs

7) Shopify Product Flag

8) Shopify Odoo Connector

9) Shopify Purchase Management

10) Stock Notifier

11) Ask A Question

12) Pack Product

13) Product Differentiator

14) Product Auction

Support

Webkul is known for its proactive support, if you have any doubt/query , please raise a ticket at http://webkul.uvdesk.com/ or write to us at shopify@webkul.com

Its been years that people are using our app and are satisfied with the features and the kind of prompt support that we provide for our app. We are still in the process of creating new and more advanced features for our app that will help our buyers to gain more and more profit. The apps are now trusted by 1000+ users which have almost around 8000+ vendors with over 20000+ products and have successfully delivered 30,000+ orders. We are still counting on numbers...

UVdesk eCommerce Helpdesk reviews

4 reviews
  1. 5 stars (4 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

Work very well and the support team immediately helped my on skype with settings. It connects with Shopify and looks pretty affordable compared to other apps. Recommended!

posted

As a startup store looking to get a good start with customer service, this was the obvious choice because of the great offerings even on the free plan. The free version does not come with all the goodies, but gets you an excellent baseline ticketing tool and storefront widget which should be enough to get you started.

The support is equally awesome. Very responsive and was able to resolve our issues.

When the need comes, will gladly upgrade to paid plan.

posted

Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well.

Pros:
Can convert all mails to Tickets.
Highly customizable.
Can have multiple forms with multiple fields
Can have a knowledgebase
Can connect with multiple apps
Easy to use UI for the Backend
Saved Replies and templates to tickets and custom HTML
Workflows

Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization.

Cons.
Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install.

Conclusion:
Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.

posted

This is one of the best Helpdesk & Knowledgebase platform for small-medium sized business. It lets you integrate all crucial channels into one platform and you can automate many tasks which takes 2 people work time for me. They are fast at responding. I recommend UVdesk if they continue to support as they do now.

Feel free to check it out: https://kriptotek.com

posted
Get
Free

Requirements

UVdeskfree

Support & Sales

Webkul Software Pvt Ltd
(+91)-9650486699,
(+1)-9143531684
support@uvdesk.com
support.uvdesk.com
not provided
Get Support

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