Complete eCommerce Help Desk
Specially designed for e-commerce website for Shopify merchants to monitor and manage the entire process in an optimized manner.
Deliver Quick Customer Support
Collect all the queries from multiple channels & simply integration with Shopify and 50+ apps will deliver fantastic customer support.
Automate Support Operations
By using saved replies, customize templates, workflow & multiple tasks performed on the tickets will easier the task.
About UVdesk eCommerce Helpdesk
Complete Help Desk for all Shopify Merchants
UVdesk helpdesk manages entire support process in an easy and speedy way. It allows merchants to handle all their customer support inquiry coming from different channels in one place.
It additionally has robust integration with Shopify, so you can check order details for real-time order validation and previous inquiry details of customers without leaving your Shopify Admin Panel.
Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.
Thanks to this app which is built to be fit for every e-commerce business merchants to manage support process in an easy and organized way.
Provide Multichannel Support
- Through Support Email
- Social Media Channels
- E-commerce and Marketplaces
- Forms and FAQs
It converts customer support inquiries into the service tickets and using tools and tactics of UVdesk Helpdesk merchant easily manage overall process to deliver reliable customer support.
Connect 50+ apps
- Utility Apps
- Ticket Management Apps
- Translation Apps
- Single Sign-On Apps
- Marketplace Apps
- E-commerce Apps
- Seller Central Messaging App
UVdesk allows third-party integrations as well as integrations for the merchants also. It is highly customizable and advanced cloud-based helpdesk which could be fit for any e-commerce business requirement.
Reduce Response Rate Time
See customer details and orders right next to the ticket and using Uvdesk workflow you can automate the process which will help you in reducing response time.
Quick response satisfies the customer and which builds trust for your brand.
Solution for the repetitive query – Saved replies
Prepared response and saved replies can be highly helpful in saving the time of your support staff for another deserving customer.
Reduce customer query with the help of knowledgebase
The knowledgebase is an online library of information which can be related to the company, product or services or on any specific subject using which individual can help themselves.
- Magento 2,
See the app in action
Explore how the app works in an example store.View example store
Pricing 30-day free trial
$36 for Two Agents
All Enterprise Plan Features
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 11 reviews
Most recent reviews
These Guys are just the best. I am currently using their app and I can say the app is excellent. The App is giving our Customers the best experience right now. Their support is great. Vidu is a darling. She took us through the configuration and every other necessary detail. Thanks, Guys. Keep up the good work.
WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it.
We are not tech savy at all so having WebKul help us and stand behind us is really a game changer.
Any issues you may have or think you have WebKul will fix, they really stand behind their products. I can't think of any other development team so commited to their craft.
Thank you very much WebKul for helping us out =D
Thank you Vidushi for all your help and support in setting the app up. The App seems like it can do everything and anything required for customer service. We're looking forward to trialling it out! Highly recommended.