Webkul Helpdesk Support‑UVdesk
- Pricing
-
$36/month. Free trial available.
- Highlights
- Works with the latest themes
- Rating
- 5.0 (7)
- Developer
- Webkul Software Pvt Ltd
Featured images gallery
Converts customer support inquiries into the service tickets. Streamline customer support.
UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.
- Streamline customer support from one dashboard.
- Utilize pre-defined templates, Reporting, Automated workflow for quick support.
- A custom Form helps the customer to send an instant query from the Shopify front
- Highlights
- Works with the latest themes
Languages
English
Works with
- Amazon
- eBay
- Magento 2
- OpenCart
- Cs-Cart
Categories
Channels
Workflow automation
Pricing
Enterprise Plan
$36 / month
- $36 for Two Agents
- Multiple Stores
- 50+ Apps
- Unlimited Mailbox
- All Enterprise Plan Features
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (7)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!
Thank you Vidushi for all your help and support in setting the app up. The App seems like it can do everything and anything required for customer service. We're looking forward to trialling it out! Highly recommended.
Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well.
Pros:
Can convert all mails to Tickets.
Highly customizable.
Can have multiple forms with multiple fields
Can have a knowledgebase
Can connect with multiple apps
Easy to use UI for the Backend
Saved Replies and templates to tickets and custom HTML
Workflows
Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization.
Cons.
Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install.
Conclusion:
Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.
Support
App support provided by Webkul Software Pvt Ltd.
Resources
Developer
Launched
May 19, 2017
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