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UVdesk eCommerce Helpdesk

UVdesk eCommerce Helpdesk

Developed by Webkul Software Pvt Ltd

9 reviews
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Price: Free – $36.00 / month Free Trial: 30 days More info
  • eCommerce & Marketplaces Integration like eBay, Amazon, Etsy, Flipkart, etc
  • Form Builder, Knowledge Base, Automated Workflow and Support Ticket/ACL Management
  • Ticket and Agent reporting with API, Social Media, Vendor Chat Integration

UVdesk eCommerce Helpdesk for Shopify

Integration of UVdesk eCommerce Helpdesk with Shopify Store empowers merchants to have complete helpdesk ticket system for delivering excellent customer support.

UVdesk offers complete eCommerce Helpdesk for Shopify Merchants to manage overall support process in a systematic way.

After integration, your customer can create Ticket for the query and your support staff can promptly respond to that support query.

Customers Success Stories with UVdesk.


Features of UVdesk eCommerce Helpdesk:

  • A very well managed and categorized helpdesk system for both Merchant and buyers.
  • Merchant and buyers can communicate directly.
  • Registered customers/buyers will be able to create Ticket.
  • Buyers can raise ticket related to any concern and admin can reply to those tickets.
  • Customers/buyers will be having their own Ticket Panel once they're registered to your Store.
  • Merchant will be able to manage all their customers inquires from both places Shopify Store Back Office and UVdesk Ticket View List.
  • Both admin and buyer can view the history of tickets.
  • Both admin and buyers/customer get notified of the new query and new reply respectively.

Video on How to Connect UVdesk Help Desk with Shopify


Book a free live demo

UVdesk allows their users to manage all their customer’s query coming from different channels in one place. It is multilingual and supports RTL too.

It is the First SaaS-based helpdesk which is PWA(Progressive Web App). And merchant can provide uninterrupted customer support using it.

Provide Multichannel Support



  • Through your support email

  • Social media channels

  • E-commerce & marketplaces

Real-time order validation for better customer support

UVdesk has unique order validation feature to save time for the genuine customer and to escape from fake queries.

It will keep the record of every data, file, image or the conversation done between customer & support team which you can refer in future.

Connect 50+ apps



  • Utility Apps – Google Drive, OneDrive, Box, DropBox, Customer Previous Ticket Listing, File Viewer, ToDo, Relevant Article, Notes On Customer, etc.

  • Ticket Management Apps – Saved Filters, Labels, Tags, Ticket ListView Tasks, Files, To-Do, eCommerce apps and Custom Fields and etc.

  • Translation Apps – Translate Content and Google Translate.

  • Single Sign-On Apps – Magento 1 Single Sign-On, Magento 2 Single Sign-On, WordPress Single Sign-On, OpenCart Single Sign-On.

  • Marketplace Apps – Flipkart, Etsy, Mercadolibre, Reverb, Wish, Amazon, eBay etc.

  • E-commerce Apps – Shopify, Cs-Cart, Magento, PrestaShop, WordPress, OpenCart, Joomla, WooCommerce etc.

  • Seller Central Messaging App – eBay, Mercadolibre Messaging, Amazon Seller Central Messaging etc.


UVdesk allows third-party integrations as well as integrations for the merchants also. It is highly customizable and advanced cloud-based helpdesk which could be fit for any e-commerce business requirement.

Automate the process and save your time


Using Uvdesk workflow you can automate the process which will help you in reducing response time. Quick response satisfies the customer and which builds trust for your brand.

Reduce customer query with the help of knowledgebase


The knowledgebase is an online library of information which can be related to the company, product or services or on any specific subject using which individual can help themselves.

Solution for the repetitive query – Saved replies


Prepared response and saved replies can be highly helpful in saving the time of your support staff for another deserving customer.

Create a secure form and use anywhere


You can create secured form suiting your business necessity and can paste anywhere on your website with the help of Form Builder App.

Demo Link Details for UVdesk App

Back end: https://shopify-uvdesk.myshopify.com/admin

Username: johndoe@webkul.com

Password: demowebkul

Front end: https://shopify-uvdesk.myshopify.com

Username: demo@webkul.com

Password: webkul12#

UVdesk: https://shopify-demo.uvdesk.com/en/member/login

Username: shopifydev@webkul.com

Password: webkul12#

The other Powerful Apps developed by Webkul :

1) Shopify Multivendor Marketplace

2) Shopify Product FAQ

3) Shopify Product Zipcode Validator

4) Shopify Latest Tweet

5) Shopify Facebook Wallfeed

6) Shopify Social Network Tabs

7) Shopify Product Flag

8) Shopify Odoo Connector

9) Shopify Purchase Management

10) Stock Notifier

11) Ask A Question

12) Pack Product

13) Product Differentiator

14) Product Auction

Support

Webkul is known for its proactive support, if you have any doubt/query , please raise a ticket at http://support.uvdesk.com/ or write to us at support@webkul.com

Its been Years that people are using our app and are satisfied with the features and the kind of prompt support that we provide for our app. We are still in the process of creating new and more advanced features for our app that will help our buyers to gain more and more profit. The apps are now trusted by 2000+ users which have almost around 10000+ vendors with over 40000+ products and have successfully delivered 500,000+ orders. We are still counting on numbers...

UVdesk eCommerce Helpdesk reviews

9 reviews
  1. 5 stars (9 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

Thank you Vidushi for all your help and support in setting the app up. The App seems like it can do everything and anything required for customer service. We're looking forward to trialling it out! Highly recommended.

posted

We're extremely happy with UVDesk so far. The ability to manage multiple stores and marketplaces is worth its weight in gold. None of their competitors have this capability. The support team is very responsive and some of the best I've worked with as compared to other software companies (helpdesk and non-helpdesk software). We look forward to finally streamlining our customer service operations with UVDesk.

posted

I highly recommend UVdesk. The features are great and the ticket system keeps me organized with customer inquiries, exchange requests, etc. The customer service team is great and if I ever need help or there is a glitch in the system, they attend to it right away. This is a great Helpdesk for a great price!

posted

I love this App! The features are Awesome and there is so many! the price beats every other app in the Shopify Market. I had to contact customer service to an error made from my end and they gave top support and ensuring that my site was up and running again and maintained contact at all times. 5 Star all round for the Team at UVDesk! Thanks Guys! :)

posted

This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!

posted

Work very well and the support team immediately helped my on skype with settings. It connects with Shopify and looks pretty affordable compared to other apps. Recommended!

posted

As a startup store looking to get a good start with customer service, this was the obvious choice because of the great offerings even on the free plan. The free version does not come with all the goodies, but gets you an excellent baseline ticketing tool and storefront widget which should be enough to get you started.

The support is equally awesome. Very responsive and was able to resolve our issues.

When the need comes, will gladly upgrade to paid plan.

posted

Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well.

Pros:
Can convert all mails to Tickets.
Highly customizable.
Can have multiple forms with multiple fields
Can have a knowledgebase
Can connect with multiple apps
Easy to use UI for the Backend
Saved Replies and templates to tickets and custom HTML
Workflows

Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization.

Cons.
Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install.

Conclusion:
Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.

posted

This is one of the best Helpdesk & Knowledgebase platform for small-medium sized business. It lets you integrate all crucial channels into one platform and you can automate many tasks which takes 2 people work time for me. They are fast at responding. I recommend UVdesk if they continue to support as they do now.

Feel free to check it out: https://kriptotek.com

posted
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Free – $36.00 / month

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30 days

Requirements

UVdesk

Support & Sales

Webkul Software Pvt Ltd
(+91)-9650486699,
(+1)-9143531684
support@uvdesk.com
support.uvdesk.com
uvdesk.com/en/privacy-policy
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