UVdesk eCommerce Helpdesk

UVdesk eCommerce Helpdesk

by Webkul Software Pvt Ltd

Boost The Sales Up To 200% by Retaining Shopify Buyers

4.9 of 5 stars(14 reviews)

Increase sales up to 200%

Boost up sales up to 200% using UVdesk e-commerce helpdesk designed for Shopify Merchants to streamline overall support process.

Retain Shopify Buyers

Right time follow-up to retain Shopify buyers utilizing up to dated agent experience enhancement tool for better customer engagement.

Instant Support Solution

Provide instant support solution applying automatic workflow, self-served knowledgebase, saved replies and much more.


About UVdesk eCommerce Helpdesk

Complete Help Desk for all Shopify Merchants

UVdesk helpdesk manages entire support process in an easy and speedy way. It allows merchants to handle all their customer support inquiry coming from different channels in one place.

It additionally has robust integration with Shopify, so you can check order details for real-time order validation and previous inquiry details of customers without leaving your Shopify Admin Panel.

Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.

Thanks to this app which is built to be fit for every e-commerce business merchants to manage support process in an easy and organized way.

Provide Multichannel Support

  • Through Support Email
  • Social Media Channels
  • E-commerce and Marketplaces
  • Forms and FAQs

It converts customer support inquiries into the service tickets and using tools and tactics of UVdesk Helpdesk merchant easily manage overall process to deliver reliable customer support.

Connect 50+ apps

  • Utility Apps
  • Ticket Management Apps
  • Translation Apps
  • Single Sign-On Apps
  • Marketplace Apps
  • E-commerce Apps
  • Seller Central Messaging App

UVdesk allows third-party integrations as well as integrations for the merchants also. It is highly customizable and advanced cloud-based helpdesk which could be fit for any e-commerce business requirement.

Reduce Response Rate Time

See customer details and orders right next to the ticket and using Uvdesk workflow you can automate the process which will help you in reducing response time.

Quick response satisfies the customer and which builds trust for your brand.

Solution for the repetitive query – Saved replies

Prepared response and saved replies can be highly helpful in saving the time of your support staff for another deserving customer.

Reduce customer query with the help of knowledgebase

The knowledgebase is an online library of information which can be related to the company, product or services or on any specific subject using which individual can help themselves.

Integrates with

  • Amazon,
  • eBay,
  • Magento 2,
  • OpenCart,
  • Cs-Cart

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 30-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Enterprise Plan

$36/month

  • $36 for Two Agents

  • Multiple Stores

  • 50+ Apps

  • Unlimited Mailbox

  • All Enterprise Plan Features

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.9 of 5 stars
Based on 14 reviews

  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

MDreams

This app is quite easy to use and the live support very helpful. Looking for the Live chat function add into this app.

SLEEKBASKET

It is really a sophisticated app, and the customer service and relation is very fantastic and prompt

The app solves many of our problem and makes the flow automated.

The customer support is awesome and prompt.

Little Angels Prams

Still new to the program but customer service and help has been brilliant, i had a lot of questions and lots of help requests that were all done for me almost instantly. So 5* support and a ticket system at a great price point for our store..