UVdesk eCommerce Helpdesk for Shopify
Integration of UVdesk eCommerce Helpdesk with Shopify Store empowers merchants to have complete helpdesk ticket system for delivering excellent customer support.
UVdesk offers complete eCommerce Helpdesk for Shopify Merchants to manage overall support process in a systematic way.
After integration, your customer can create Ticket for the query and your support staff can promptly respond to that support query.
Features of UVdesk eCommerce Helpdesk:
- A very well managed and categorized helpdesk system for both Merchant and buyers.
- Merchant and buyers can communicate directly.
- Registered customers/buyers will be able to create Ticket.
- Buyers can raise ticket related to any concern and admin can reply to those tickets.
- Customers/buyers will be having their own Ticket Panel once they're registered to your Store.
- Merchant will be able to manage all their customers inquires from both places Shopify Store Back Office and UVdesk Ticket View List.
- Both admin and buyer can view the history of tickets.
- Both admin and buyers/customer get notified of the new query and new reply respectively.
UVdesk allows their users to manage all their customer’s query coming from different channels in one place. It is multilingual and supports RTL too.
It is the First SaaS-based helpdesk which is PWA(Progressive Web App). And merchant can provide uninterrupted customer support using it.
Provide Multichannel Support
- Through your support email
- Social media channels
- E-commerce & marketplaces
Real-time order validation for better customer support
UVdesk has unique order validation feature to save time for the genuine customer and to escape from fake queries.
It will keep the record of every data, file, image or the conversation done between customer & support team which you can refer in future.
Connect 50+ apps
- Utility Apps – Google Drive, OneDrive, Box, DropBox, Customer Previous Ticket Listing, File Viewer, ToDo, Relevant Article, Notes On Customer, etc.
- Ticket Management Apps – Saved Filters, Labels, Tags, Ticket ListView Tasks, Files, To-Do, eCommerce apps and Custom Fields and etc.
- Translation Apps – Translate Content and Google Translate.
- Single Sign-On Apps – Magento 1 Single Sign-On, Magento 2 Single Sign-On, WordPress Single Sign-On, OpenCart Single Sign-On.
- Marketplace Apps – Flipkart, Etsy, Mercadolibre, Reverb, Wish, Amazon, eBay etc.
- E-commerce Apps – Shopify, Cs-Cart, Magento, PrestaShop, WordPress, OpenCart, Joomla, WooCommerce etc.
- Seller Central Messaging App – eBay, Mercadolibre Messaging, Amazon Seller Central Messaging etc.
UVdesk allows third-party integrations as well as integrations for the merchants also. It is highly customizable and advanced cloud-based helpdesk which could be fit for any e-commerce business requirement.
Automate the process and save your time
Using Uvdesk workflow you can automate the process which will help you in reducing response time. Quick response satisfies the customer and which builds trust for your brand.
Reduce customer query with the help of knowledgebase
The knowledgebase is an online library of information which can be related to the company, product or services or on any specific subject using which individual can help themselves.
Solution for the repetitive query – Saved replies
Prepared response and saved replies can be highly helpful in saving the time of your support staff for another deserving customer.
Create a secure form and use anywhere
You can create secured form suiting your business necessity and can paste anywhere on your website with the help of Form Builder App.
Demo Link Details for UVdesk App
Back end: https://shopify-uvdesk.myshopify.com/admin
Front end: https://shopify-uvdesk.myshopify.com
The other Powerful Apps developed by Webkul :
1) Shopify Multivendor Marketplace
2) Shopify Product FAQ
3) Shopify Product Zipcode Validator
4) Shopify Latest Tweet
5) Shopify Facebook Wallfeed
6) Shopify Social Network Tabs
7) Shopify Product Flag
8) Shopify Odoo Connector
9) Shopify Purchase Management
10) Stock Notifier
11) Ask A Question
12) Pack Product
13) Product Differentiator
14) Product Auction
Webkul is known for its proactive support, if you have any doubt/query , please raise a ticket at http://support.uvdesk.com/ or write to us at email@example.com
Its been Years that people are using our app and are satisfied with the features and the kind of prompt support that we provide for our app. We are still in the process of creating new and more advanced features for our app that will help our buyers to gain more and more profit. The apps are now trusted by 2000+ users which have almost around 10000+ vendors with over 40000+ products and have successfully delivered 500,000+ orders. We are still counting on numbers...