Webkul Helpdesk Support‑UVdesk

Webkul Helpdesk Support‑UVdesk

$36/month. 30-day free trial.
Rating (4.9)
Reviews
Developer
Webkul Software Pvt Ltd

Highlights

Built for your business
  • Works with the latest themes
  • Use directly in Shopify admin

About this app

Launched

May 19, 2017

Languages

English

Integrates with

Amazon, eBay, Magento 2, OpenCart, Cs-Cart

Converts customer support inquiries into the service tickets. Streamline customer support.

UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.

  • Streamline customer support from one dashboard.
  • Utilize pre-defined templates, Reporting, Automated workflow for quick support.
  • A custom Form helps the customer to send an instant query from the Shopify front

Pricing

30-day free trial

Enterprise Plan

$36/month

  • $36 for Two Agents
  • Multiple Stores
  • 50+ Apps
  • Unlimited Mailbox
  • All Enterprise Plan Features

Enterprise Plan

$36/month

  • $36 for Two Agents
  • Multiple Stores
  • 50+ Apps
  • Unlimited Mailbox
  • All Enterprise Plan Features

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

19 reviews
Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 12, 2021

Incredible support, great brought!
Thank you
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Mil Genial Uruguay
Uruguay
Time spent using app: 7 days
October 1, 2020

It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.

Amogue
India
Time spent using app: 17 days
Edited January 6, 2021

Good app we highly recommend this for those who need a ticketing system. Thank you for assisting us.

Prime Goods
Philippines
Time spent using app: 6 months
Webkul Software Pvt Ltd replied October 1, 2020

Hi, Thank you for the review.
As we have checked, the support team has responded to all the query well in time, so request you to check the spam too.
The team is again trying to get in touch via email, please respond so we can get the things sorted.

About this app

Launched

May 19, 2017

Languages

English

Integrates with

Amazon, eBay, Magento 2, OpenCart, Cs-Cart

Built by Webkul Software Pvt Ltd

About Webkul Software Pvt Ltd

43 apps

4.5 average rating

8 years building apps for the Shopify App Store

Support

Send a message

(+91)-9870284067

support@uvdesk.com

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