Webkul Helpdesk Support‑UVdesk
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Highlights
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Works with the latest themes
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Use directly in Shopify admin
About this app
Launched
May 19, 2017
Languages
English
Categories
Support ticket managementIntegrates with
Amazon, eBay, Magento 2, OpenCart, Cs-CartConverts customer support inquiries into the service tickets. Streamline customer support.
UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.
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Streamline customer support from one dashboard.
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Utilize pre-defined templates, Reporting, Automated workflow for quick support.
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A custom Form helps the customer to send an instant query from the Shopify front
Pricing
30-day free trialEnterprise Plan
$36/month
- $36 for Two Agents
- Multiple Stores
- 50+ Apps
- Unlimited Mailbox
- All Enterprise Plan Features
Enterprise Plan
$36/month
- $36 for Two Agents
- Multiple Stores
- 50+ Apps
- Unlimited Mailbox
- All Enterprise Plan Features
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
19 reviews
Incredible support, great brought!
Thank you
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It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.
Good app we highly recommend this for those who need a ticketing system. Thank you for assisting us.
Hi, Thank you for the review.
As we have checked, the support team has responded to all the query well in time, so request you to check the spam too.
The team is again trying to get in touch via email, please respond so we can get the things sorted.
About this app
Launched
May 19, 2017
Languages
English
Categories
Support ticket managementIntegrates with
Amazon, eBay, Magento 2, OpenCart, Cs-CartBuilt by Webkul Software Pvt Ltd
About Webkul Software Pvt Ltd
4.6 average rating
9 years building apps for the Shopify App Store
Support
Send a message(+91)-9870284067
support@uvdesk.com
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