Social media in one helpdesk
Integrate social media channels - Facebook, Twitter, Youtube, Disqus, email, etc and deliver streamline customer support from one dashboard.
Ecommerce & marketplaces
Support the most popular marketplaces - eBay, Amazon, etc. Utilize pre-defined templates, Reporting, Automated workflow for quick support.
Standard helpdesk-email & form
A Binaka (light-weighted app) attach with a custom Form helps the customer to send an instant query from the Shopify front panel itself.
About UVdesk eCommerce Helpdesk
Complete Help Desk for all Shopify Merchants
UVdesk helpdesk manages entire support process in an easy and speedy way. It allows merchants to handle all their customer support inquiry coming from different channels in one place.
It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store. Also, can view previous inquiry details of customers without leaving your Shopify Admin Panel.
Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.
Thanks to this app which is built to be fit for every e-commerce business merchants to manage the support process in an easy and organized way.
Provide Multichannel Support
- Through Support Email
- Social Media Channels
- E-commerce and Marketplaces
- Forms and FAQs
It converts customer support inquiries into the service tickets and using tools and tactics of UVdesk Helpdesk merchant easily manage overall process to deliver reliable customer support.
Connect 50+ apps
- Utility Apps
- Ticket Management Apps
- Translation Apps
- Single Sign-On Apps
- Marketplace Apps
- E-commerce Apps
- Seller Central Messaging App
UVdesk allows third-party integrations as well as integrations for the merchants also. It is highly customizable and advanced cloud-based helpdesk which could be fit for any e-commerce business requirement.
Reduce Response Rate Time
See customer details and orders right next to the ticket and using Uvdesk workflow you can automate the process which will help you in reducing response time.
Quick response satisfies the customer and which builds trust for your brand.
Solution for the repetitive query – Saved replies
Prepared response and saved replies can be highly helpful in saving the time of your support staff for another deserving customer.
Reduce customer query with the help of knowledgebase
The knowledgebase is an online library of information which can be related to the company, product or services or on any specific subject using which individual can help themselves.
- Magento 2,
See the app in action
Explore how the app works in an example store.View example store
Pricing 30-day free trial
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
$36 for Two Agents
All Enterprise Plan Features
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.
We subscribe to their plan but we can't use the full features. The support team is also not replying in our inquiries.
Hi, Thank you for the review.
As we have checked, the support team has responded to all the query well in time, so request you to check the spam too.
The team is again trying to get in touch via email, please respond so we can get the things sorted.
Among some of the apps that we considered this one integrates various functionalities like a Knowledge Base, FAQ Section, and Customer Support Messaging that made it a great package. The support is very kind and helpful, we worked with Himani who help us get set up. I give it four stars because it lacks some Branding flexibility that should be a standard in some functions, like the ability to add an image in the knowledge base banner or customize the bubble icon which is always present on the front end. Hopefully, they can add these as functionalities.