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AI assisted support that answers customers in your brand voice, grounded in their orders.
Vaarden turns your Shopify support inbox into AI-assisted help. It reads each customer email, matches it to their order, and drafts a reply in your brand's voice using that order's real details. You review every reply before it sends. It learns your tone from past replies and answers common questions from a knowledge base you control. It also handles returns and exchanges: customers request on a self-service page, you approve, and refunds issue when items arrive back.
- Drafts replies in your brand's voice, grounded in the customer's real order
- You approve every reply before it's sent to the customer
- Self-service returns and exchanges with photos, approvals, and refunds
- Auto-refunds a return once the item is scanned delivered back to you
- Answers common customer questions from a knowledge base you control
Languages
English
Categories
Channels
Workflow automation
Pricing
Choose the plan that best fits your business.
Starter
$49 / month
Features
- 50 ai convos/mo
- 2 seats / 1 mailbox
- AI-drafted replies
- Order context & matched to emails
- Refunds & discount codes
- Knowledge base (Answers + learning)
14-day free trial
Growth
$149 / month
Features
- 500 ai convos/mo
- 8 seats / 3 mailboxes
- Managed returns & order cancellations
- ShipStation sync
- Mail import (history)
- Unlimited saved Answers
Scale
$399 / month
Features
- 2500 ai convos/mo
- unlimited seats / 10 mailboxes
- Advanced analytics
- Branded email (white-label)
- Send from your own domain
- Premium model / fast mode
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We’ve had a great experience using this customer support app. It has made managing customer conversations much easier and more organized. The interface is simple to use, the features are reliable, and it helps our team respond faster and more efficiently.
Support
App support provided by Vaarden.
Resources
Developer
1100 S Hope St apt 1007, Los Angeles, CA, 90015, US
Launched
June 23, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, orders, discounts
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View customers
Customer data
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Edit orders
All order history, returns
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Edit discounts
Discount codes and promotions
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