Reviews (123)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for enhancing customer engagement and boosting conversion rates. It automates customer service, allowing focus on other business areas, and is credited with increasing sales. Key features include instant inquiries handling, product recommendations, order tracking, and personalized discounts. The customizable chatbot supports multiple languages and integrates seamlessly with Shopify. Merchants praise the accurate AI responses and responsive support team dedicated to ensuring optimal functionality.
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I took a risk and paid a lump sum for the lifetime option. It has more than paid for itself. 90% of our inquiries are things vanchat can handle. It has cut down the amount of emails a ton as well as increased our conversions. I am very happy.
I deleted the app, but not because it is bad, rather because I am in a hurry to work on a fully ready AI interface. The app is wonderful, very easy to understand, very nice, and responsive. But since it is still under development, I can't wait, and I will definitely come back to it someday again when the app is 100% ready for use. I really thank you.
Nous avons eu une incompréhension avec le service VanChat mais une intervention rapide de leur part a permis de résoudre notre problème. Le Bot nous a permis de réaliser des ventes
The proactive sales feature is incredibly powerful, and this app's AI capabilities are the most powerful I've experienced among most Shopify online customer service plugins! It can resolve most customer inquiries. It doesn't have bloated, complex settings and features, and it won't affect your internet speed. I once used a chat plugin with the highest download count, and it was so laggy every day that it made me question my existence. Replying to over twenty customer service replies was a huge waste of time, and I kept getting errors when typing in the code.
helpful chat app. easy to setup
Hey, could you confirm whether VanChat is EU‑US Data Privacy Framework (DPF) certified – and if not, whether/when it's planned?
Alternatively, do you offer EU data hosting / EU data residency (so no data leaves the EU)?
We need one of these so European merchants can use the chat in a GDPR‑compliant way. Thanks!
Only used it for about a week so far but liking it so far. Not so much about making sales but just answering basic questions.
VanChat has been a strong addition to our stores. The support team is fast, responsive, and genuinely helpful when it comes to resolving questions or adjusting settings.
The platform itself is flexible and easy to configure. The customization options allow detailed control over behavior, triggers, and messaging flows without being overly complicated. AI training is straightforward, and updates can be implemented quickly.
We also appreciate the flexible pricing structure, which allows scaling based on actual usage.
Overall, a powerful and adaptable solution for e-commerce businesses looking to improve automation and customer engagement. Recommended.
une fois mis en place, il travaille tout seul
VanChat has been a great addition to my Shopify store. The AI responses are fast, accurate, and customizable, which helps me guide visitors efficiently without being online 24/7.
It’s especially useful for answering product-related questions and directing customers to the right collections. Setup was simple, and the interface is clean and intuitive.
If you run an e-commerce store and want better engagement and higher conversions, this app is definitely worth it.
