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Set this up on a small Shopify store in a category where accuracy matters
more than chat volume. We have claims we are not allowed to make, so an
assistant that improvises would be a liability rather than an asset.
The AI Instructions layer is what won me over: a global instruction plus
separate scenario rules, so you can hard-code what the assistant must never
say. I tested it with deliberately leading questions, the kind designed to
pull an overclaim out of a bot, and it held the line every time. Product and
page knowledge synced from the store with no work from me.
Two things to know going in. The global instruction is capped at 1500
characters, which is tight if you have a lot of rules, though the scenario
rules absorb the overflow well. And the setting that makes the widget visible
to customers lives on the Dashboard rather than in Widget Settings, which
took me a while to find.
The proactive sales feature is incredibly powerful, and this app's AI capabilities are the most powerful I've experienced among most Shopify online customer service plugins! It can resolve most customer inquiries. It doesn't have bloated, complex settings and features, and it won't affect your internet speed. I once used a chat plugin with the highest download count, and it was so laggy every day that it made me question my existence. Replying to over twenty customer service replies was a huge waste of time, and I kept getting errors when typing in the code.
Nous avons eu une incompréhension avec le service VanChat mais une intervention rapide de leur part a permis de résoudre notre problème. Le Bot nous a permis de réaliser des ventes
I took a risk and paid a lump sum for the lifetime option. It has more than paid for itself. 90% of our inquiries are things vanchat can handle. It has cut down the amount of emails a ton as well as increased our conversions. I am very happy.
Hey, could you confirm whether VanChat is EU‑US Data Privacy Framework (DPF) certified – and if not, whether/when it's planned?
Alternatively, do you offer EU data hosting / EU data residency (so no data leaves the EU)?
We need one of these so European merchants can use the chat in a GDPR‑compliant way. Thanks!
helpful chat app. easy to setup
une fois mis en place, il travaille tout seul
Only used it for about a week so far but liking it so far. Not so much about making sales but just answering basic questions.
Still in the set-up stage. Seems good so far.
I have used many different chatbots and VanChat is the best one I've come across. It is incredibly accurate and detailed in response when you take some time and load training data to the agent. I'm thoroughly impressed and I think you will be too.
