VanChat AI Chatbot & Live Chat
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AI Chatbot & AI Chat that acts as Chat AI agent, provides live support & automates customer service
Boost sales with an AI chatbot that provides instant ai chat and live support. VanChat's AI agent uses a smart chat ai engine for order tracking, proactive sales, and to help users add items to the cart. The Van Chat AI chat bot resolves post-sale issues and automates customer service. The chatbot ia provides global chat support in 40+ languages inside a familiar chat box. Activate ai live chat for 24/7 live support. Easily migrate from ZipChat, Chatty, Tidio, Moose, ManyChat, or Rep AI.
- Build a branded shopping assistant; train the AI chatbot for proactive sales
- Provide accurate AI chat replies using real-time SKU inventory and product data
- Automate live support for post-sale issues with chat AI agent handover
- Activate a chat box, AI live chat support & customer service with no-code setup
- Instantly take over any Van Chat bot conversation with a human drop-in feature
Languages
English, Spanish, French, Portuguese (Brazil), Italian, Dutch, German, Japanese, Korean, and Chinese (Simplified)
Works with
- Checkout
- Shopify Admin
- ChatGPT
- Gorgias
- GPT-5.5
Categories
Real-time messaging
Automated responses
Offers and recommendations
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 100 AI replies/month
- AI learns 100 products
- Product recommendations
- AI Instructions & correct responses
- Order tracking & Agent handover
- Lead collection
- Analytics
- Unlimited visitors
Starter
$39 / month
or $390/year and save 17%
$0.09 per additional AI reply
Features
- 500 AI replies/month
- AI learns 1,000 products
- All Free plan features
- Lead auto-sync & export
- Conversation search & filters
- Unlimited human replies
- Unlimited visitors
7-day free trial
Pro
$149 / month
or $1,490/year and save 17%
$0.09 per additional AI reply
Features
- 2,500 AI replies/month
- AI learns 2,500 products
- All Starter plan features
- AI Sales Automation
- Instagram & Facebook integration
- Export conversation history
- Unlimited visitors
7-day free trial
Growth
$249 / month
or $2,490/year and save 17%
$0.09 per additional AI reply
Features
- 5,000 AI replies/month
- AI learns 5,000 products
- All Pro plan features
- AI-powered Insights
- No VanChat branding
- Priority support
- Unlimited visitors
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (119)
This is the first AI chat tool we’ve used for our website. What amazed me was that it took only a few minutes to capture the website information and handles at least 85% of customer questions from the start. You need to train it for questions that are not mentioned anywhere on the website. After a certain period of time, it became a full 24/7 assistant.
Lucas has been very helpful and patient walking me through issues whenever I have trouble using this app. There were some unexpected charges, but he addressed our concerns reasonably.
Set this up on a small Shopify store in a category where accuracy matters
more than chat volume. We have claims we are not allowed to make, so an
assistant that improvises would be a liability rather than an asset.
The AI Instructions layer is what won me over: a global instruction plus
separate scenario rules, so you can hard-code what the assistant must never
say. I tested it with deliberately leading questions, the kind designed to
pull an overclaim out of a bot, and it held the line every time. Product and
page knowledge synced from the store with no work from me.
Two things to know going in. The global instruction is capped at 1500
characters, which is tight if you have a lot of rules, though the scenario
rules absorb the overflow well. And the setting that makes the widget visible
to customers lives on the Dashboard rather than in Widget Settings, which
took me a while to find.
VanChat handles nearly 98% of our pre-sales inquiries, including order tracking and product questions. It’s smart, accurate, and even sends summary emails to help improve future responses. It has greatly reduced our support workload.
Support
App support provided by VanChat.
Resources
Launched
February 6, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store analytics, Shopify Functions, Online Store, custom data, Shopify admin
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Edit customers
Browsing behavior, customer data
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Edit products
Inventory, product listings, products, collections
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Edit orders
All order history for the last 60 days
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Edit discounts
Discount codes and promotions
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Edit store analytics
Web pixels
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View Shopify Functions
Cart transforms
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View Online Store
Online Store pages, theme
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Edit custom data
Metaobject definitions, metaobjects
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View Shopify admin
Legal policies
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View other data
Locales, Shopify Markets settings, Online Store navigation, product and variant inventory, product tags
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