Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customization capabilities, and upsell options. They commend its seamless Shopify integration, compatibility with various themes, and transformative impact on their online stores. The app's customer service is praised for quick, effective responses. Merchants also value the app's affordability and trial period. It's seen as a game-changer, enhancing customer shopping experiences and boosting business efficiency and profitability.

Edited November 9, 2020

This is a great options app. Very simple and straightforward. The only problem is, it didn't play well with our theme. Apparently, there's a known glitch with this app on some themes. Here's what occurs... The price for an option will display correctly on the product page, but then the price will zero out as soon as the item gets added to the cart. The developer sent me some code to add to our store (much appreciated), but it failed to sort out the problem. Sadly I can't use this app in its current state.

Excellent-Supply.com
United States
2 months using the app
Relentless Apps replied November 17, 2020

Thank you for your kind words about our app. I am sorry the app didn't work properly for you.

With hundreds of themes and thousands of apps there are endless possible compatibility problems. We are constantly improving our app to fix any problems that come up.

I emailed you back to try and fix this issue but I never heard back from you.

Let us know if there is anything we can do to help you in the future.

- Jon
Relentless Apps

June 25, 2020

Decent. When your customer does a FILE UPLOAD and tries to Add to Cart it takes SO LONG that customers think the button doesn't work.
Also, if you have to edit the pages of multiple products you have to restart the search process over and over again. The app does the job but needs improvements.

Kyle's Style
United States
About 1 month using the app
Relentless Apps replied June 26, 2020

We upgraded our app to have a loading animation so the customer knows they will need to wait while the file uploads.

We don't have any control over the customers connection and the speed at which they can upload their files.

We also have a duplicate tool to duplicate your options to multiple products so you don't have to restart every time.

- Jon

December 12, 2019

This app does provide a way to customise the product options and it was really easy to use. It has the conditional logic that I was looking for. However a huge drawback is that I am unable to connect a product image to the product selections. I am afraid that if this isn't resolved I will have to look for another app, it is a non negotiable for me. But it was easy to use and looked good in my Shopify store, so if you don't need to connect images then it is a good option for customisation.

Paper+Flower
Australia
About 1 month using the app
Relentless Apps replied December 12, 2019

Our app can load an image associated with a variant if you are using Shopify Options. Sometimes certain themes need some code to make that compatible.

Can you contact us here https://www.relentlessapps.com/contact/ or send us an email at contact@relentlessapps.com and we can fix the issue for you.

Edited August 29, 2019

I really wanted to like this app. I really did but the premium plan has overall failed for me. Firstly, the order print page wasn't showing the values my customers were choosing. I contacted the Relentless team and they got back to me immediately, saying tech support would keep in touch within 4 days. It has been weeks and no one got in touch.

Secondly, I implemented several coupon codes for email subscribers and for various sales including free shipping. It's been a month and I thought it odd that no one was using these coupon codes. That is, until I realized my "Discount Code" field during checkout was completely missing. I looked it up and thought maybe I had to upgrade my account. Well, $70 later, nothing helped. I then did some testing and realized the main issue was this app. For some reason, when customers select variants with an upcharge, discount codes just simply don't work. Automatic discounts don't show a newly calculated subtotal and the discount code box on the checkout page is no longer displayed. The only way customers could add a discount code was if they chose options that didn't cost extra.

This app was great from the get-go but after using it for a month, I realize the serious limitations of the premium plan and will unfortunately, have to update my 400+ items for something else more viable and compatible. I think this app is excellent for shops that don't have any upcharges on their variants. The basic plan will work perfectly but if you're going for the premium $18.99 plan which lets you add pricing for your variants, I would recommend another app's premium plan like Product Customizer. It's $19.99 but works seamlessly with discounts which I really appreciate.

Ruskerville
United States
28 days using the app
Relentless Apps replied September 5, 2019

We have updated our app and we now offer a solution for discount codes on the cart page. You can test it on our demo page.
https://tinyurl.com/vspu3ub

Our app is compatible with Shopifys free Order Printer App, if you add a few lines of code. Below is more info.
https://www.relentlessapps.com/kb/shopify-order-printer-app-compatibility/

May 15, 2020

I loved this app. It worked great but then I realized it broke my Facebook pixel. The add to cart and initiate checkout would not fire. This really f ed up my marketing and campain. I don't know if this was a glitch that only happened to me but it is something to be noted.

MyCleanCloset
United States
4 days using the app
Relentless Apps replied May 15, 2020

We upgraded our app so FB pixel will work automatically with all themes.

It's been a while since you've installed our app. How is everything working for you?

Is there anything else we can do to help you?

- Jon
Relentless Apps

Edited October 7, 2021

After applying the team's recommandation, the app is working now. The installation of this app on my theme was a little tricky but the visual results are looking good. I recommend adding the link of the code tutorial on the "installation" part of the app because it couldn't detect my shopify theme.

Boutique Montblanc Monaco
Monaco
2 days using the app
Relentless Apps replied October 7, 2021

I am happy you were able to get everything working. Our app will install automatically on 99% of themes. I am not sure why it wasn't working with your theme.

If there is anything else we can help you with let me know

Jon
Relentless Apps

March 2, 2020

Has a ton of potential. Super easy to add customization (monogramming in my case) and add-on pricing. I had to uninstall it because it prevents customers from using discount codes at checkout which my customers rely on. Rumors are this issue will be resolved at some point and then I will look to re-install if I haven't found an alternative by then.

Cartwright
United States
About 2 hours using the app
Relentless Apps replied March 3, 2020

We have updated our app and we now offer a solution for discount codes on the cart page. You can test it on our demo page.
https://tinyurl.com/vspu3ub

Please email us at contact@relentlessapps.com and we can help you fix this on your site.

July 17, 2020

App is good, but base level doesnt allow you to add prices to options like other apps do for less money, the option to add prices brings it to $10 less than my entire shopify subscription fee for my business, not great value

PC Build and parts
Australia
8 minutes using the app
Relentless Apps replied September 23, 2020

I'm happy you liked the app.

We offer competitive pricing. One of our top competitors Bold Product Options charges $49.99 for similar features.

If you need any more help let us know.

Jon
Relentless Apps