VO Product Options & Variants

VO Product Options & Variants

Reviews (1,067)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing product customization and flexibility, especially useful for bespoke or made-to-order items. They appreciate the user-friendly interface suitable for those with limited tech skills and commend the responsive customer support for quickly resolving issues. The app also boosts sales and customer experience by allowing tailored product options and integrates seamlessly with Shopify.

June 25, 2020

Decent. When your customer does a FILE UPLOAD and tries to Add to Cart it takes SO LONG that customers think the button doesn't work.
Also, if you have to edit the pages of multiple products you have to restart the search process over and over again. The app does the job but needs improvements.

Kyle's Style
United States
About 1 month using the app
Relentless Apps replied June 26, 2020

We upgraded our app to have a loading animation so the customer knows they will need to wait while the file uploads.

We don't have any control over the customers connection and the speed at which they can upload their files.

We also have a duplicate tool to duplicate your options to multiple products so you don't have to restart every time.

- Jon

July 2, 2020

Even there a few bugs, the support team helps you very fast, although there are only 2 men.
good job

ToonInject
Germany
About 1 month using the app
Relentless Apps replied July 6, 2020

Hi Denis,

We fixed all the bugs caused by the incompatibility with your theme.

If you have any more problems let us know.

Jon
Relentless Apps

November 12, 2023

This app is well thought out and works much better than similar apps in the Shopify App Store.

For my application, I needed to specify add-ons to increase the value of each cart and also offer customers more flexibility.

It looks good in the cart, and works effectively and efficiently.

Customer service has been fabulous.

Impressive, all the way around.

The Color Concierge
United States
1 day using the app
January 29, 2021

Support for this app is terrible and they have an incredibly long response time. There's a major issue that's hurting my sales and they can take up to 4 days to reply.

FunkyChimp
United States
29 days using the app
Relentless Apps replied February 3, 2021

Hi Boruch. We fixed all the issues you had with our app. There were issues with your third party app pagefly that we needed to fix that took longer than expected.

When I looked at our email interactions we always responded within a few hours.

Please let us know if there is anything else we can do to help you.

Thank you,

Martin
Relentless Apps

June 16, 2021

The app is great for being able to add customization to products and added variants; however, it does override a lot of the theme options which has caused layout issues for our site.

formation
Canada
About 1 month using the app
August 29, 2021

Great app which is far more feature rich than most similar apps. Sorts out formatting in Shopify variants as well as those within the app. Brilliant customer service too. Day or night, these guys are there to help. Highly recommend.

Shiny Bomb
United Kingdom
1 day using the app
May 25, 2023

Very supportive staff, very quick in reply to inquiries and support in any issue.

Ghanmori
United Arab Emirates
1 day using the app
December 12, 2019

This app does provide a way to customise the product options and it was really easy to use. It has the conditional logic that I was looking for. However a huge drawback is that I am unable to connect a product image to the product selections. I am afraid that if this isn't resolved I will have to look for another app, it is a non negotiable for me. But it was easy to use and looked good in my Shopify store, so if you don't need to connect images then it is a good option for customisation.

Paper+Flower
Australia
About 1 month using the app
Relentless Apps replied December 12, 2019

Our app can load an image associated with a variant if you are using Shopify Options. Sometimes certain themes need some code to make that compatible.

Can you contact us here https://www.relentlessapps.com/contact/ or send us an email at contact@relentlessapps.com and we can fix the issue for you.

July 20, 2023

Sehr intuitives Setup, schneller und hilfreicher Support. Auch das Design ist sehr einfach gehalten und passt sehr gut zu unserem Shop.
Sehr empfehlenswert!

2023
Germany
1 day using the app
Edited August 29, 2019

I really wanted to like this app. I really did but the premium plan has overall failed for me. Firstly, the order print page wasn't showing the values my customers were choosing. I contacted the Relentless team and they got back to me immediately, saying tech support would keep in touch within 4 days. It has been weeks and no one got in touch.

Secondly, I implemented several coupon codes for email subscribers and for various sales including free shipping. It's been a month and I thought it odd that no one was using these coupon codes. That is, until I realized my "Discount Code" field during checkout was completely missing. I looked it up and thought maybe I had to upgrade my account. Well, $70 later, nothing helped. I then did some testing and realized the main issue was this app. For some reason, when customers select variants with an upcharge, discount codes just simply don't work. Automatic discounts don't show a newly calculated subtotal and the discount code box on the checkout page is no longer displayed. The only way customers could add a discount code was if they chose options that didn't cost extra.

This app was great from the get-go but after using it for a month, I realize the serious limitations of the premium plan and will unfortunately, have to update my 400+ items for something else more viable and compatible. I think this app is excellent for shops that don't have any upcharges on their variants. The basic plan will work perfectly but if you're going for the premium $18.99 plan which lets you add pricing for your variants, I would recommend another app's premium plan like Product Customizer. It's $19.99 but works seamlessly with discounts which I really appreciate.

Ruskerville
United States
28 days using the app
Relentless Apps replied September 5, 2019

We have updated our app and we now offer a solution for discount codes on the cart page. You can test it on our demo page.
https://tinyurl.com/vspu3ub

Our app is compatible with Shopifys free Order Printer App, if you add a few lines of code. Below is more info.
https://www.relentlessapps.com/kb/shopify-order-printer-app-compatibility/