Veeqo Shipping

Should be seamless, but difficult to use, worse-than-unhelpful support. No notification to user when orders are hung up in Veeqo purgatory which means angry customers. Sync is unpredictable and often incomplete.

All I'm trying to achieve is:
(1) Veeqo to pull inventory levels from Amazon FBA (UK, US, CA) and push them to Shopify.
(2) Veeqo to push orders from Shopify and push to Amazon FBA (UK, US, CA).

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Seeing as Veeqo is owned by Amazon you'd think Veeqo would integrate well but I've had issue after issue.

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Every time I have an issue, Veeqo Support seem to send me on a roller coaster of troubleshooting (having some technical background myself most of the troubleshooting I'm asked to do makes no sense). Eventually the issues get escalated to the technical team but it then takes weeks/months for the issues to get resolved.

Veeqo made massive changes to my inventory over the course of 3 months that led to incorrect inventory at different locations. We had to do a stock count at both locations just to fix it.
Hours on the phone with support and on chat confirmed that my settings were correct and it was a Veeqo issue that led to the problems.
I would not trust it.

Promising app but plagued with shopify integration problems. Veequo was pushing random stock numbers to my shopify store. In the settings I said to not import cost prices, but it imported cost prices. Veeqo imported deactivated fulfilment locations into the settings, veeqo was set up as one fulfilment location for about 25 of my skis and went into my catalog and edited each product and set each product as being fulfilled by its location. Support was pretty useless.

I really want to like this app but it just does not work.

I have a very simple set-up. Sell on Shopify and ship via Amazon FBA. Nothing complex.

However, Veeqo is unable to pass back the tracking number from Amazon into Shopify and trigger the shipment notification to the customer which I am having to do manually for every order at the moment.

This is like the most baseline functionality of the app and it's even more crazy that the integration does not work considering this is an Amazon owned company.

Support have said it's a bug and have offered no timeline on when it will be corrected.

Call me crazy, but this should be table stakes. The fact that the company is not prioritising fixing such a baseline feature should tell you all you really need to expect from this app.

Luckily the app is free - so take this critique with a touch of temperance.

Nevertheless I would advise to go for a paid app that actually works and can send a tracking number to your customers....

Inventory sync across platforms is a game changer. New features are being added all the time. Customised reports save so much time when it comes to taxes, easily find out COGs. Coming up a year since I've started using Veeqo and haven't looked back!

every bit of api between veeqo and shopify has been smooth and seamless for me. I am also importing my amazon and etsy orders to the platform without issues.

Love this app, its been a game changer for me. I can ship from all channels in one portal. Lets me batch print labels and see a pic of the item. Rates are competitive.

I really want to give Veeqo a higher rating as the software is very promising. Unfortunately Veeqo does NOT synchronize order edits that occur in Shopify. You heard that right... Say a customer reaches out that they ordered the wrong color or size of something and you go in and edit the order before it's been fulfilled. Well those order edits do NOT synchronize to Veeqo and you'll end up fulfilling the incorrect items. After spending what seemed like months of back and forth with Veeqo customer support and even their product people, I was finally able to get a solid answer from the CEO of the company saying that Shopify order synchronization is on the roadmap for sometime in 2025. I honestly wanted Veeqo to work but am finally just fed up. You need to have 100% confidence that items shipped to your customers are correct. Anything less means angry customers and headaches for your fulfillment team. This software should be removed from Shopify until they can fix the bugs.

Veeqo is terrible. I have not been able to get our Shopify account to work properly with Veeqo. My inventory and order information does not sync. I submitted a request for assistance on August 19th and now it's September 16th and they keep telling me that the engineering department is working on it but cannot commit to a timeframe. If you sell through Shopify, you will need to update everything manually until they get their act together.