Veeqo Shipping

I really want to like this app but it just does not work.

I have a very simple set-up. Sell on Shopify and ship via Amazon FBA. Nothing complex.

However, Veeqo is unable to pass back the tracking number from Amazon into Shopify and trigger the shipment notification to the customer which I am having to do manually for every order at the moment.

This is like the most baseline functionality of the app and it's even more crazy that the integration does not work considering this is an Amazon owned company.

Support have said it's a bug and have offered no timeline on when it will be corrected.

Call me crazy, but this should be table stakes. The fact that the company is not prioritising fixing such a baseline feature should tell you all you really need to expect from this app.

Luckily the app is free - so take this critique with a touch of temperance.

Nevertheless I would advise to go for a paid app that actually works and can send a tracking number to your customers....

Promising app but plagued with shopify integration problems. Veequo was pushing random stock numbers to my shopify store. In the settings I said to not import cost prices, but it imported cost prices. Veeqo imported deactivated fulfilment locations into the settings, veeqo was set up as one fulfilment location for about 25 of my skis and went into my catalog and edited each product and set each product as being fulfilled by its location. Support was pretty useless.

Such useless support doesn’t exist in any other organization. Most likely inherited from Amazon. Tickets remain unresolved for 2-3-4 months. UPS claims can’t be filed because a master account is required, and Veeqo says, ‘File it yourself, we don’t know anything,’ while UPS says only a master account can file the claim. USPS labels are deleted, but they always stay on the USPS scan form and later appear as accepted packages. Consequently, no one will refund you for the label. In one of my favorite movies, there was a phrase: ‘an avalanche of sh*t.’ This perfectly describes this app.

Veeqo is terrible. I have not been able to get our Shopify account to work properly with Veeqo. My inventory and order information does not sync. I submitted a request for assistance on August 19th and now it's September 16th and they keep telling me that the engineering department is working on it but cannot commit to a timeframe. If you sell through Shopify, you will need to update everything manually until they get their act together.

I really want to give Veeqo a higher rating as the software is very promising. Unfortunately Veeqo does NOT synchronize order edits that occur in Shopify. You heard that right... Say a customer reaches out that they ordered the wrong color or size of something and you go in and edit the order before it's been fulfilled. Well those order edits do NOT synchronize to Veeqo and you'll end up fulfilling the incorrect items. After spending what seemed like months of back and forth with Veeqo customer support and even their product people, I was finally able to get a solid answer from the CEO of the company saying that Shopify order synchronization is on the roadmap for sometime in 2025. I honestly wanted Veeqo to work but am finally just fed up. You need to have 100% confidence that items shipped to your customers are correct. Anything less means angry customers and headaches for your fulfillment team. This software should be removed from Shopify until they can fix the bugs.

App didn't work well and then couldn't buy labels from them it just keep erroring out and Veeqo was no help.

This platform is a bug filled mess. Feels like it's in pre-beta testing. Can't combine shipments, can't split shipments, support tickets go no where... Don't get suckered in with the promise of no monthly fees, the headaches this platform cause aren't worth it.

awful product. veeqo claims "Get Protected - Amazon will protect your account and pay for A-to-z claims related to delivery issues or items not received (INR).** this is a LIE. Amazon will NOT protect your account for labels bought via Veeqo. AZ claims get ZERO protection, Amazon does not care about Veeqo Seller Gaurantee, and ignores it. and Veeqo simply does not care that Amazon does not care! we have been waiting around 6 months now to get reimbursed as per Veeqo's promises....and spent countless man hours chasing them up....but CS just make false promises...if they reply at all. as for the advertised 5% credits...in reality these are more like 0.5%. Fools gold both ways these guys just dont live up to their promises. dont get your hopes up, and DON'T GO VEEQO!!

worst customer support. been trying to set this up for 4 weeks and just shit.

Buggy and unsupported. Sync in not working right. Some addresses show up and "unverified" and you can only buy DHL labels. Try calling them with a question. Call rings for 3 to 5 minutes and then you get a VM that picks up and asks to call them back.