Vela – Live Chat & AI Support
- Pricing
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Free plan available. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- askVeka.pro
Featured images gallery
AI live chat for your store. It answers customer questions and recommends products.
Vela adds a live chat widget and an AI assistant to your store. The assistant answers customer questions from your help articles and product catalog, and recommends products in the chat. For refund requests it can offer a solution and propose a partial refund for you to approve. Chats your team handles become draft help articles, so the assistant keeps improving. Your team manages conversations in a shared inbox, with email notifications and handoff to a human when needed.
- Live chat widget enabled from your theme, no code required
- AI answers customer questions from your help articles and product catalog
- Product recommendations shown as cards directly in the chat
Languages
German and English
Works with
- ChatGPT
- Claude
- OpenAI
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
Features
- 1 agent seat
- Chat widget
- AI bot: 100 replies/month
- Knowledge base
- Community support
Growth
$39 / month
or $390/year and save 17%
Features
- 3 agent seats
- AI bot: 2,000 replies/month
- Review invitations
- Order & customer lookup
- Email notifications
- Everything in Free
14-day free trial
Scale
$99 / month
or $990/year and save 17%
Features
- 10 agent seats
- AI bot: 10,000 replies/month
- Custom branding without Vela logo
- Priority support
- Everything in Groth & Free
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by askVeka.pro.
Resources
Developer
Launched
June 12, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View store data:
Customers, products, orders
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View customers
Customer data
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View products
Products, collections
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View orders
All order history for the last 60 days
