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Verify every damage claim before you refund, with a guided live check on the customer's phone.
AI-made photos have made fake damage claims easy to submit and hard to catch. Verilo sends your customer a link to a short live check on their phone. It scans the shipping label against the order, matches the item to the product purchased, and confirms a real object is in front of the camera, not a screen. Your team gets a clear Result of Verified, Needs Review or Unable to Verify inside the helpdesk ticket, so genuine customers get refunded faster and fake claims are stopped.
- Live, guided verification on the customer's phone, with no app to install
- Shipping label validated against the order's tracking number
- Product identity matched to the original order product image
- Detection of screen replays, reused images and AI-generated media
- Verification Results delivered directly in Gorgias and Zendesk
Languages
English
Works with
- Gorgias
- ZenDesk
Categories
Fraud types
Prevention tools
Alerts and analytics
Pricing
Choose the plan that best fits your business.
Starter
$29 / month
or $290/year and save 17%
Features
- 50 verifications per month
- Access to all integrations
- Live chat and email support
- 14-day trial includes 20 verifications
14-day free trial
Growth
$79 / month
or $790/year and save 17%
Features
- 250 verifications per month
- Everything in Starter
- Team members
- Custom capture-page branding
- Outcome reports
14-day free trial
Scale
$199 / month
or $1,990/year and save 17%
Features
- 1,000 verifications per month
- Everything in Growth
- Priority support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Verilo.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View store data:
Customers, products, orders
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View customers
Customer data
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View products
Products, collections
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View orders
Order fulfillments, all order history for the last 60 days
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