viaGlamour | Cosmetics Lab

Hi Jacklyn from kittysfinery.com -- You applied for a job at viaGamour and didn't get it. We're a small team and thought hiring from our own customers would be a bad idea. You had a lot of great ideas for a makeup line and you should have launched it. It would have boomed on TikTok if you went forward with launching a vegan line with us.

1. We don't work for free. In January we added 500+ new products to our platform. You choose a paid plan to get certifications, custom boxes, and upload products to your site. It was active for (2) months before you self-service cancelled it.

https://cdn.shopify.com/s/files/1/0608/9225/0312/files/ac17b63377af2911c3d297c2b205575b.png

2. You can upload labels on a free plan. You cancelled your plan in January and in March you were uploading designs on the free plan.

https://cdn.shopify.com/s/files/1/0608/9225/0312/files/1da413ea9c7ba2e98bf5489f08304e0a.png?v=1742447784

3. Chat was removed because we do a better job over the phone. You had our number and our calendar to book a time. We're friendlier in-person!

https://cal.com/viaglamour

4. I don't know what this is about.... You can of course change the prices of the products on your store. If it costs $4.99 to sell a lipstick you could sell it for $15, $20, $25 etc. There is no limit and you get bulk discounts.

5. Sometimes this happens and we fixed it when you reported it.

6. Having a two-person support team is beautiful. A small team that remembers your business and past questions. If I called you, it was always the same person picking up too.

7. As I understood, you wanted fully custom boxes shipped from China into our facility and then have them all rebranded, repackaged, checked for compliance, and then get our assistance to prepare the boxes. That is a tremendous amount of work that we can't offer for free.

8. I called you a "power user" as a compliment because you knew so much about designs and packaging. You told me you were a professional graphic all designer! You are incredible at design and I meant that with respect. Your 3D renders are outstanding and I loved them!

https://gyazo.com/a8d95fe5bf8c80f7a030b406b5abbf33

I hope your brand grows regardless of who you are working with.

This review does popup when you search Kittys Finery and I hope future customers of yours see that you are a business owner that does design, logistics, product research, and even 3D renderings of products. It's a combination founders like you have. It's rare, and I want to see your business 2x this year.

You deserve success, but I don't know why you'd want to hurt us.

My calendar link will be open to you.

- Keira and the small team at viaGlamour