viaGlamour | Cosmetics Lab

Software bugs and extremely slow shipping for great products. Edit: for clarity, I am talking about fulfillment time being slow. The order was not fulfilled in a timely manner due to an item being out of stock. This is a larger issue: the app does not properly indicate when items are out of stock, so customers order colors that cannot be fulfilled.

A couple of things I enjoy about this app is they sell natural skincare and health products and you can design your own label. The reason I gave 3 stars is that first of all, their website is so slow to load but it did improve a little recently. Second, I feel like there's only one person working in this business. It's always the same guy that I talk to and because of that, the response can take days. Third, what really made me unhappy was they charge me extra shipping cost which supposes to be included in the cost.

This is an amazing app, it just didn't work for what I was looking for. I do suggest using the monthly subscription until you are fully ready to commit to a yearly subscription. The discount, provided with a year membership, as enticing as it is, is not refundable if you choose to discontinue the app. Customer support was absolutely amazing, emails were answered promptly, issues were fixed within minutes and it was a pleasant experience, it just didn't work for me. I was looking for something that offered a product box, outside of the Beauty Box, that was customizable and not generic. Would recommend this to anyone who is looking to expand into the cosmetic industry. C&P of Terms of Use : "We offer an unlimited trial and an opportunity to try any any products prior to susbcribing to a paid plan. If you decide to subscribe to viaGlamour you can cancel your susbcription anytime through your dashboard or by sending a support ticket through our app. Refunds are not provided if you cancel your subscription with us and account funding will indefinitely remain linked to your acccount."

Things started off ok but quickly regressed into absolute frustration. None of my designs would save and I was using their built-in design builder (which looks like a limited interface with Canva - brilliant idea, but it's very poorly coded). Next, when I would try to create products the system would just stay stuck - FOR HOURS - on the "Sit tight. This can take 2 to 5 minutes..." screen until I closed out of the browser. The app is a good idea but it needs a TREMENNNNNNNNNDOUS amount of reworking to be anywhere close to a viable solution for an eCommerce store. Oh, and good luck getting a snappy response from support.

My partner and I have been using this app for 3 months now and are very impressed with the interface and customer service attached to it. Our Account Manager Keira is prompt, helpful, and very professional. The products themselves are wonderful and our customers are very happy with the quality. I would highly recommend this app for anyone wanting to get into the Beauty industry!