Reviews (61)

Overall rating
2
Counts per rating level
  • 18% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 66% of ratings are 1 stars
March 1, 2022

Eigentlich 0 Sterne es gibt viel zu viele Probleme mit der App. Man erreicht keinen für Hilfestellungen, die Produkte verschwinden von heut auf morgen. Ich arbeite Stunden lang um die Optimierung der Produkte/Kategorien, aber auf einmal ist alles weg. 0 Sterne

Onlineshop mit Qualität und Präzision.
Austria
6 months using the app
Woosa replied March 8, 2022

Hello,

Sorry to hear that you are experiencing problems with our app.

Where did you try to reach us and solve any issues? We can't find a ticket in our ticket system. If you are still open to discuss a solution, you can do so here: woosa.com/support.

Hopefully we'll talk soon!

Best regards,
Team Woosa

Edited December 18, 2022

Many problems with this app and over the last 5 months and every time they rerspond to the ticket once and then not again.
They never solve the actual problem.
This time they ignored 400 duplicates created and we actually loose money on the orders - last app bug made us loose $210 on one order.
Support has not replied since we asked refund.

Julgiganten AB
Sweden
4 months using the app
Woosa replied December 2, 2022

Hi team Julgiganten,

Thank you for your review. Sorry to hear that you're experiencing trouble with our app and Support Desk.

We have seen indeed, that your ticket was lost in many responses. We'll give it priority right away!

P.S. We already noticed that there are no duplicates created in your shop, only duplicates existed (with the a similar product title) in the XML feed of vidaXL.

Enjoy your day!

Ciao,
Team Woosa

July 12, 2022

Their customer support is not the best.
Started transferring products, on 24/6, after 24 hours, only a very small percentage were transferred. I am writing to their support if this is normal. I am told that the transfer will take 24-48 hours. After 14 days, only a small fraction is transferred and it is basically only sold out items, despite the fact that I have set it to not transfer sold out items. I contact their support and get a quick response. they want access to my store so they can fix the error. I accept their request immediately. After 2 days, I get an email from them that I have not complied with their request and if I do not respond within 2 days, they will interpret it as that the issue is resolved. I reply to them immediately that I have accepted their request 2 days ago and can see that no one is logged in from Woosify, despite having access. Now 3 days have passed since my last email to them and still have not heard anything and no one has logged in to access my store. I am writing this review in hopes of resolving this issue. and this does not happen to others who use Woosify in the future. It's expensive to pay for their subscription if you can not use it anyway.

GoodFella
Denmark
4 months using the app
Woosa replied July 13, 2022

Hi team GoodFella,

Thank you for your review. Sorry to hear that you experience our service as not that good.

Looking at our conversation, we don't agree the fact that our Support Desk is lacking. There only has been 1 email from your end received and you have received a reply on that within 2 hours, asking for access to your shop to investigate the issue. We have never received a reply on that, even after our system reminded you of that automatically after 2 days.

Please send us a new email with your email address to support@woosify.com. So that we can actually solve the issue for you and be sure to keep communicating with us via email.

Hope to have informed you well enough.

Greetings,
Team Woosify

February 13, 2022

Currently the app is worthless. Please do not install before the devs have fixed the bugs that are currently present. Hope it gets done quickly

KiesGwn
Netherlands
3 months using the app
Woosa replied March 8, 2022

Hi KiesGwn,

Sorry, we have missed your 1-star review!

Did you already submit a support ticket via our website? In that case we can investigate and solve the issue for you.

Hopefully we'll talk soon!

Best regards,
Team Woosa

March 11, 2021

I can't even get the app started since the support doesn't answer and give me the API key - the first they sent did not work and the app did not work I had to download the app three times. Sad they can't get better software and support for this app.

Home of HappyDesign
Sweden
3 months using the app
Woosa replied March 12, 2021

Hello Home of HappyDesign,

Woosa is the developer of this app, which offers great support with a good response time via our website or the live chat, see: woosa.com/support.

VidaXL is the dropshipping company where you need the API key from. Can you please escalate your request to Woosa? So that we can support you in getting the API key from vidaXL as soon as possible?

Thanks in advance.

Best regards,
Team Woosa

July 19, 2021

DO NOT USE IT! Yesterday my ENTIRE product catalogue from VidaXL disappeared! 1000's of edited products, weeks and weeks of work wasted. I had ads running that were sending people to a product that had been deleted! Who pays for that wasted ad spend!? I had the same problem as the person who reviewed below too. 1000's of product prices changed to the B2B price. Zero useful instructions. I had to password protect the site, this, in turn, upset Google and I had my merchant account suspended.

Kulani Home
United Kingdom
About 2 months using the app
Woosa replied July 19, 2021

Hi Kulani Home,

This seems a very weird issue, which never happened before (only due to misconfiguration or use of our settings).

For example unselecting a category, will result in products to be deleted within that category.

We have replied to your support ticket, to discuss the matter.

Best regards,
Team Woosa

Edited December 10, 2021

This app charges you without asking. You just need to add it and even if you do not open it ever, it still will take your $29. It is not worth it to comment more...

Bragga Home Solutions
Bulgaria
About 2 months using the app
Woosa replied December 10, 2021

Hi Bragga Home Solutions,

As you might know as a user of Shopify, an installed Shopify app will be automatically charged even if you have not opened it.

If you want us to do not charge, then please cancel the installation of the app and request a refund via the Shopify Support agency.

It is not very efficient to communicate via a review. We can assist you with anything via phone, live chat or email. Just contact us via woosa.com/support and we are happy to help!

Best regards,
Team Woosa

August 24, 2023

Ich habe noch nie eine schlechtere Dropshipping-Plattform gesehen! Sie zahlen 30 Euro pro Monat, um einige Produkte zu verkaufen, für die Sie nichts verdienen. Sie haben enorme Preise und verkaufen auch online zu Preisen, die weit unter dem liegen, was Sie als Wiederverkäufer erzielen können. Sie haben keine Chance, ihre Produkte zu verkaufen. Außerdem habe ich zwei Tage lang versucht, das 30-Euro-Abonnement aufzugeben, und Ihnen wird keine Möglichkeit dazu gegeben. Maskierte Täuschung! ICH EMPFEHLE ES NICHT!!!

Market99
Germany
About 1 month using the app
Edited July 21, 2021

Waste of time , there is no way to start 30 days trial , once you register they will take you to VidaXL site and they are asking 30Euros to Join and Start Dropshipping . There is no need for this plugin , you can directly start dropshipping with VidaXL , Misleading!

Shoplane Australia
Australia
About 1 month using the app
Woosa replied July 21, 2021

Hi Shoplane,

Sorry that you feel like we're misleading you.

We - Woosa - are the developers of the plugin. VidaXL is basically a seperate company who provides the dropshipping solution. Therefore we both charge a subscription fee, since we both have done an effort to make a solution available.

However, it seems this is not clear from the beginning. Therefore we'll adjust our introduction text. Thank you for the heads up!

Best regards,
Team Woosa

Edited July 16, 2021

Unfortunately does not work as hoped :-( the prices are overwritten with the B2B prices despite the settings - that's a disaster with 1,000 products! The price calculation settings are not logical and also not understandable. For me as a Shopify webshop provider, NO recommendation !! In the worst case, it causes enormous losses if you do not recognize quickly enough that the net prices are suddenly in the online shop.

Dein Gartenbedarf
Germany
26 days using the app
Woosa replied July 16, 2021

Hi Dein,

Sorry to hear that you're confused by our settings.

Did you know we have a support desk, which is ready to help you on a daily basis? We will invest some more time in documentation for this app and explaining every setting in detail, based on your feedback.

Please feel free to contact us via support@woosa.com or +31 (0)320 - 33 77 77.

Best regards,
Team Woosa