Reviews (685)

Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that allows even beginners to quickly create professional-quality videos. It is noted for its time-saving features, including a variety of templates and easy social media sharing options. The availability of a functional free version and responsive customer support are also highlighted, enhancing online store presentations and marketing efforts with minimal effort.

Edited May 29, 2021

Card charged on 5/26/21, for $645.71, an entire week before it is actually due. I did not have the option of changing my mind, or cancelling the service or even down-grading before they charged my card. This isn't good business. I will cancel the account and never return. For anyone thinking about using Vimeo and providing any payment information, think again, they will charge your account before ...

Emperfekt
United States
3 months using the app
Vimeo, Inc. replied April 4, 2021

Hey there - would you mind reaching out to us at https://vimeo.com/help/contact with the email address associated with your account? Additionally, it looks like you may have ...

December 31, 2020

I loved this app, it made all my videos look and feel stunning and professional. But not now, they look horrible, I woke up to messages on the video "is this not eShopifiz"? are you changing your name and brand so early? I had to delete my videos, now I am forced to find some other source to do all our videos, I'm so upset, seeing my video showing all Magistro all over it instead of my branding!

Eshopifiz
New Zealand
3 months using the app
Vimeo, Inc. replied January 3, 2021

We’re sorry to learn that you're having issues posting videos outside Shopify. That shouldn’t happen!
Our team has replied to your support ticket via email with a solution; ...

February 10, 2021

Not free. £6 a month after free trial period. Please change this in your installation of the application in Shopify website app store. It says it's free to use, but doesn't say after free trial period finished, one will be charged at least £ 6 a months for your basic account.

21stCenturyRetail
United Kingdom
2 months using the app
Vimeo, Inc. replied February 11, 2021

We appreciate your feedback. You can create and download beautiful videos with our free version. Please make sure you choose one of our free Templates or Styles (those ...

March 19, 2021

I used this app to help me create videos. I am really trying to see how to create videos. I wanted to share with someone to provide feedback, but it never shared the video.

Cenia's Collection LLC
United States
About 2 months using the app
Vimeo, Inc. replied March 21, 2021

Oh no! We’re sorry to learn that you are having issues. Could you please reach out to us directly at https://vimeo.com/help/contact so we can investigate and assist you?

February 9, 2021

A bit Awful for the first video. Couldn't see it from my store front after uploading. Can you fix this?

Luxuriant Hairs
Nigeria
About 2 months using the app
Vimeo, Inc. replied February 10, 2021

Oh no! We currently support auto-embed in several Shopify store themes, but it seems that the auto-embed did not work on your store's theme.
As a workaround, the video can be ...

Edited February 11, 2021

I dont want to use again. Although it has great access to make great videos, pricing is extremely expensive especially when you're a small business just starting out. All costs add up and unfortunately this is a big cost.

Awaken by Hiba
Canada
About 1 month using the app
Vimeo, Inc. replied February 14, 2021

We appreciate your feedback. You can create and download beautiful videos with our free version. Please make sure you choose one of our free Templates or Styles (those ...

October 27, 2019

It's not working! I did not auto-embed on the product pages. I also show that my video will expire after 59 days.

Vennwork
United States
19 days using the app
Vimeo, Inc. replied October 27, 2019

Thank you for reaching out. We currently support auto-embed in several Shopify store-themes, but it seems that the auto-embed did not work on your store's theme. Luckily, you ...

December 9, 2021

I have used this app previously and it worked awesomely with my Shopify store. The current version does not integrate with my Shopify products. I have reached out to the developer and no response. Shopify should remove this app becuase it no longer has integration to Shopify products.

NaturesGardenEssentials.com
United States
16 days using the app
Vimeo, Inc. replied December 13, 2021

Oh no! We’re sorry to learn that you are having issues. We understand that you have reached out to our support team. We will communicate with you further via the ticket and ...

June 6, 2021

I purchased the basic subscription to be able to produce videos and it will not allow me to send. Will be canceling subscription!

Pasttime99
United States
4 days using the app
Vimeo, Inc. replied June 6, 2021

Oh no! We’re sorry to learn that you are having issues. Could you please reach out to us directly at https://vimeo.com/help/contact so we can investigate and assist you?

July 23, 2022

I did not like the app. It wasnt useful for my company. Why are you trying to take money out of my account. I canceled this app well over 3 or 4 weeks ago.

So Kute Boutique LLC
United States
3 days using the app