Reviews (685)

Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that allows even beginners to quickly create professional-quality videos. It is noted for its time-saving features, including a variety of templates and easy social media sharing options. The availability of a functional free version and responsive customer support are also highlighted, enhancing online store presentations and marketing efforts with minimal effort.

January 6, 2021

Was willing to pay the fees, but I received no response to my three emails inquiring as to why my videos were not working with my theme. I'll find something better with a company that actually has a customer service department.

Claribelskincare.com
United States
3 days using the app
Vimeo, Inc. replied January 7, 2021

Thank you for your review. Our support team has sent multiple responses to your emails. Could you please be sure to check your spam folder and promotions tab for the tickets ...

July 19, 2020

It's honestly a better bet to use Fiverr to create ads for you. It's a neat concept ,but the execution is way off. There are better FREE online video editors if you're trying to create a video ad. This is not it

Fruity Swimwear
United States
1 day using the app
Vimeo, Inc. replied July 20, 2020

We've recently launched a FREE beta Videofy version and are constantly working on improving our product and developing new features. Our service allows you to use our immense ...

May 18, 2020

I WANT TO DELETE THIS EMBEDDED VIDEO. It's ON THE MIDDLE OF MY PAGE AND THERE IS NO GUIDE TO DELETE THE VIDEO. PLEASE HELP ASAP TO DELETE THE VIDEO.

ShopOnlyDeal
United States
About 19 hours using the app
Vimeo, Inc. replied May 18, 2020

Thank you for reaching out. You can remove a video from your product page the same way you remove an image:

On the admin of your store, go to the Products tab.
Select the ...

November 9, 2020

tried this app - it's okay if you haven't tried making your own vids ... thought I could save a bit of time running an automated process - didn't like the results. I'll just stick to making my own.

randallkincaid
United States
About 9 hours using the app
Vimeo, Inc. replied November 10, 2020

We are sorry to read that you feel that way. What kind of feedback and constructive input can you provide to make your next experience better? We would love to hear your ...

Edited July 20, 2021

FREE to install and make a video with a watermark then an annual fee of 100s to actually use or get the video created. Adobe Premire is cheaper

ei8hth.com
Australia
About 2 hours using the app
Vimeo, Inc. replied July 20, 2021

We appreciate your feedback. You can create, save, & publish beautiful videos with our free version. Please make sure you choose one of our free Templates or Styles (without ...

September 6, 2020

This was chaos. I rather go be to using promo.com they have the same thing, i do not know who copied from who, but promo app is far better than this. Sorry..i have to delete it.

Killer Fit Athletics
United States
About 2 hours using the app
Vimeo, Inc. replied September 6, 2020

We are sorry to read that you feel that way. What has brought you to that conclusion? How do you feel we can improve our app for a more well-rounded experience for you? Let ...

Edited August 28, 2021

I tried to use this app to turn my existing product photos into a video on my website using the shopify platform. It would not let me imbed the final video the website or save without paying a monthly $20 fee. it says free but its not. I even kept the video less than 30 seconds as stated and used a free templete. In this case it was the NO FILTER template.

StoneBase
New Zealand
About 1 hour using the app
Vimeo, Inc. replied August 29, 2021

Thanks for your review. Free users can't remove the watermark; that's the trade-off. With an upgrade to Plus (or higher), you can choose if you want to include the watermark ...

October 25, 2022

not even integrated, takes you to vimeo website. Not as easy as the app page makes it sound. you still need to manually select images. it doesnt just create videos without imput. Also not free to actually USE the videos.

personalmementos
United States
About 1 hour using the app
September 7, 2020

I tried this app and I wanted to like it. I've been using promo.com app and this one fell short in comparison. The text styles look really outdated and once you start editing a video, the text editor is tedious and you cannot easily change the style.

I couldn't even have the video displayed on my store, which is good as I was just testing the functionality.

It's free though, I'll give them that ...

Copperandmain
United States
27 minutes using the app
Vimeo, Inc. replied September 8, 2020

Thanks for your feedback! Actually, we're just putting the final touches to the next generation of our app. We hope to have it available for everyone shortly. In the meantime ...

March 1, 2021

First I downloaded the app, it auto connected to an unrelated client vimeo account without asking me. I then had to disconnect, create an account for my business. Then I see templates, some with a “Pro” badge. So I click one with no pro badge. Then it tells me I need to download the vimeo app. Download the app and it’s sideways, no tablet version. Then it asks me what kind of videos I want to ...

Kamerastore.com
Finland
13 minutes using the app
Vimeo, Inc. replied March 1, 2021

Hi, thank you for your review. We’re sorry to read about your experience with our app. Please note that the optimal VC for Shopify experience occurs when operated on a ...