The majority of the 10+ months I've been paying for the subscription I was trying to set it up. It took 162 emails back and forth to get this set up on my page, even with a web developer. It was the messiest installation I've ever seen with clueless customer service. They constantly send you links to articles they've written (to help their SEO, not their customer) even when you've read these articles and they do not answer your questions. They were also incredibly rude and continued to tell me that any help was outside of the scope of my payment plan, but I could upgrade to get better customer support.

After my campaign was finally up and running, their fraud detection flagged every single referral, even when it was painfully obvious there was zero risk. I had to manually go through each one and determine the risk myself.

Then they did an "upgrade" and all of my customization that I spent months on didn't work anymore and my page was live and looked horrible, without any warning or notice.

To top it off, you can not cancel your subscription yourself online. You have to email them and they refuse to cancel it until the end of the payment period and won't confirm your cancelation.

I went with them because it was the cheapest option, but alas, you do get what you pay for.

You guys are hard nuts huh? So, finally you're successful in pocketing $49, which we paid for just installing your app and doing anything at all (not your fault though!). Nevermind, but you've lost a customer and gained a detractor for life. Cheers to that!

Viral Loops helped us gathered 35,000 leads in 20 days with a Messenger Referral Template. Their integration with Manychat is a game-changer.

They also wrote a case study about us: viral-loops.com/blog/35k-leads-with-messenger-referral-campaign/

What they can improve: We'd like to see more campaign templates and automated reward options for free products.

Also, their customer success manager was on top of our campaign and helped us made several optimizations.