The majority of the 10+ months I've been paying for the subscription I was trying to set it up. It took 162 emails back and forth to get this set up on my page, even with a web developer. It was the messiest installation I've ever seen with clueless customer service. They constantly send you links to articles they've written (to help their SEO, not their customer) even when you've read these articles and they do not answer your questions. They were also incredibly rude and continued to tell me that any help was outside of the scope of my payment plan, but I could upgrade to get better customer support.
After my campaign was finally up and running, their fraud detection flagged every single referral, even when it was painfully obvious there was zero risk. I had to manually go through each one and determine the risk myself.
Then they did an "upgrade" and all of my customization that I spent months on didn't work anymore and my page was live and looked horrible, without any warning or notice.
To top it off, you can not cancel your subscription yourself online. You have to email them and they refuse to cancel it until the end of the payment period and won't confirm your cancelation.
I went with them because it was the cheapest option, but alas, you do get what you pay for.
We appreciate your review and we're really sorry you feel this way.
After further reviewing your case, it seems that our support team has helped you resolve any mentioned issues via email and also over a call.
In addition, apart from our fraud detection system, that is a suggestion tool -and takes into account several factors, including sign-ups from the same IP- we also have a double opt-in feature, so that you can avoid the reviewing process that our fraud detection tool requires.
Last but not least, everything is stated both in our Terms, that you agreed to before sign-up, and in our documentation regarding the payments and the cancellation: As in most SaaS companies, the payment is upfront, recurring, and automatic, as well as the cancellation, is normally applied at the end of the current billing cycle -even though we made an exception for you and canceled it immediately.
Please contact us via support (either via chat or email at email@example.com) for any further clarification.
OMG WOW! Trends
You guys are hard nuts huh? So, finally you're successful in pocketing $49, which we paid for just installing your app and doing anything at all (not your fault though!). Nevermind, but you've lost a customer and gained a detractor for life. Cheers to that!
We appreciate your review and we're really sorry you feel this way.
Please note that Shopify charge is automatic after the trial period, as stated in the terms.
We're happy to help you setting up a great campaign and assist with your campaign's performance, also, so as to make your payment count.
Please contact us via support (either via chat or email at firstname.lastname@example.org).
Viral Loops helped us gathered 35,000 leads in 20 days with a Messenger Referral Template. Their integration with Manychat is a game-changer.
They also wrote a case study about us: viral-loops.com/blog/35k-leads-with-messenger-referral-campaign/
What they can improve: We'd like to see more campaign templates and automated reward options for free products.
Also, their customer success manager was on top of our campaign and helped us made several optimizations.
We're super happy for being to help you with your growth!
Thank you very much for your feedback and suggestions, that we'll definitely take into consideration for future updates.
I ran my first campaign with Viral Loops and gathered 4,000 Messenger subscribers, 1,050 Instagram followers and a few thousand in sales! I used their Messenger giveaway campaign template.
I'm also launching an Ambassador program in the next few weeks with them. Loved their support and marketing advice on how to make my campaign successful.
The only thing I missed was integration with Klaviyo, but they told me that it's on the way for the next month or so.
Thank you so much for the review.
We're looking forward to helping you build your new Ambassador campaign and provide our expertise in making it successful.
As for Klaviyo integration, this what our engineers are already working on.
Sweet Leaves MX
UPDATE: After a while we were able to get things sorted out. Never knew why it wouldnt work in the first place, but they always responded my emails and offered exceptional support.
We're looking forward to our call tomorrow, in order our Product Lead, Dimitris, to help you with the setup.
they charge your credit card without notification after your trial ends.... I'll never use this again
We appreciate your review and we're sorry you feel this way.
Please note that this is how Shopify charge works (automatically charge after the trial period).
Still, we're happy to help you with your campaign's performance, so as to make your payment do count.
The Viral Loops app has completely changed our digital marketing game - and has been incredibly useful. We've run one campaign so far and already tripled our email list! In addition, Savvas & George were there personally helping me on chat whenever I had some issues or code to tweak. I would highly recommend installing Viral Loops to your Shopify store, you will be amazed by the app itself and how real referral marketing works! A+++ UX, Integration and support!
Thank you so much for your kind words!
We're looking forward to helping you with more campaigns in the future.
Wow this app actually works! Unlike the other apps of this kind this is very easy to use. I just followed the guide and everything else is automatic. It creates unique coupons and links for every single user without bugs.
I have it 2 days and my sales increased 15%.
Thanks i hope it will continue to work this way
Thank you so much for the review!
Please contact us via Intercom chat to further discuss changes that could be applied to your campaign and improve its performance more.
When i firstly added the app i was thinking about the way it will actually work.
But it exceeded my expectations. It works brilliantly!
When someone fill out the form, the app automatically creates a unique coupon for the user and a unique link so he can refer to his friends to get the credit of the sales!
And when the user successfully completes the goals he gets rewarded with other coupons! It also sends emails to the users with the actual information that he needs.
This is brilliant. I basically have free sales from the visitors of your website as a result my conversion rates are higher and my marketing costs are lower.
I recommend this to everyone that wants to maximize profits and get more sales just with an app.
We're more than glad that we could help you with your product's growth!
Contact us at any point for further assistance.