Reviews (23)
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Great app! Easy to use, clean and beautiful design, the customer service is excellent, thank you Giang! Highly recommend!
Really love your review, thank you so much. If you need any further help, just contact us anytime
I have sent multiple emails, also provided access as collaborator. Its over a week, still I am not getting any response. Lost my patience. I am uninstalling this app. Not happy with App as well as support.
I'm so sorry for the bad experience you got while using our app. We are improving the app right now, and when it's ready, we will publish the newest code which makes sure will work smoothly on all Shopify store. From now on, we also check the app support email every day to answer any question as soon as possible
We use this app for our main navigation menu, it was very easy to build and use. We did have a few teething problems but we contacted the app support and after allowing access to our store the developer fixed all issues we were having and got the menu to look how we wanted on our store. This is a great app for free, the free apps from this developer are so good the paid apps they offer must be amazing value for money.
We are delighted to read your review. We always doing our best to create the most easy use and helpful app with the best support service. Your review has given us great encouragement. Thank you very much
App is very easy to set up, really customisable on the backend. Their service is excellent, it wasn't showing on the front end, they made it show and then spent several hours over the next couple of weeks sorting issues with the rendering, scrolling etc. Really good backup, would recommend. I even offered to pay them for their time, and they said no this is free backup... can't fault them. :)
Very great review, thank you so much :)
We're also happy to work with you
The main menu is where it all starts! Mega Menu Pro is the best solution!
With an easy-to-use and intuitive interface, creating the perfect Mega Menu is a breeze. The result is a beautiful, user-friendly header that conveys the look and feel of your brand.
The customer service is top-notch! The team goes above and beyond for their customers. They deserve our support! Thank you!
Thank you so much for your great review. We're also happy to support you. Have a great day!
Had a few issues in the beginning with the app and getting it working correctly but after a few messages we did get the menu working fine. The app its self is very easyto use and allows lots of options which for a free app is great. Only having an issue at the moment now with it working on mobile devices but will update the review again once we get this resolved.
Hi,
I see you just sent me 1 email and we already replied that email. I'm here to support you if you need any help, just please reply to our email or contact via chatbox inside the Shopify app for faster support
Thank you
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Updated 28/4/2020
We already replied to you within 1 working day (Except weekend). It's not fair for us while we are working hard to support you for a free app and keep getting a negative review from you for the problem which is not from our app
A good app with no price required. Support team is good. The bad thing is when they update the app and request us to update as well. Once updated, the menu gone, we need to re-do again. And there was no any notification of generate menu. Despite all that their support is support
Hello, thank you so much for using our Mega Menu Pro app.
When we update a new version of Mega Menu Pro app, you will not need to update your existing mega menu.
The cause for your problem is that you changed the theme of your Shopify store, therefore the mega menu created for the old theme disappeared.
When you change the theme of your Shopify store, our app will require you to regenerate the mega menu, and you will receive a notification when access into Mega Menu Pro app. The new updates will not affect your existing mega menu.
I hope this answer will help.
My best regard.
Originally a 2-star, but they've actually worked really hard to fix the issues I've been having for me. I was surprised when they replied back with "We solved the issues. Please help me to check them" thinking it wouldn't have actually worked. But it did! Great job guys!
I'm so sorry for the bad experience you got. We're waiting for an access invitation to start checking directly on the app, fix the bugs that happen, and make sure it will work smoothly.
The app is nice to use but will not publish to the website, despite following the instruction videos closely. The support is as good as non-existent. We have waited 3 days to get help installing the menu, and it's still not sorted out.
Firstly, I'm so sorry for the bad experience you got while using our app. We had 2 days off last weekend, you contacted us for support during that time, so we didn't reply immediately, I'm so sorry for that.
On Monday morning, when we came back to work and got your message, we already sent response messages and the support request to access your website but didn't get a reply from you, maybe at that time you already uninstalled our app
If you change your mind, feel free to install the app again and we'll assist you if you need any help while using our app
Thank you
Fantastic app! Easy to use and install. Easily customisable with lots of drag and drop options. Very responsive customer service that helped me fix an issue quickly. Thank you for creating this app! I highly recommend it!
Thanks for your great review. It is very useful for us and it is also the motivation for our team to continue to improve the application, to provide customers the application with useful features, easy to use, and to bring customers great support service for the duration of using our app
We wish you have a successful business
have a great day!
