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Shipping protection for lost, damaged, or stolen orders with custom pricing and claims portal
VOL Shipping Protection helps you offer shipping protection for lost, damaged, or stolen orders at cart and checkout. Create your own package protection program with fixed, dynamic, or percentage-based pricing. Customize your protection widget and branding, offer a built-in claims portal, support multiple languages and currencies, automate fulfillment, track protected orders, monitor conversion rates, manage shipping claims, configure flexible pricing rules, and collect optional protection fees.
- Offer shipping protection on cart, checkout, and thank you pages with one click
- Manage shipping claims with a built-in claims portal and merchant dashboard
- Customize protection fees, widget styling, pricing rules, and claims portal
- Support multiple languages, currencies, and localized shipping protection
- Automate protection fulfillment with customer notifications and email updates
Languages
English
Works with
- Checkout
- Shopify Admin
Categories
Coverage type
Opt-in experience
Claims management
Customization
Offers and recommendations
Analytics
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- Up to 10 protected orders/month
- Cart protection widget
- Fixed protection pricing
- Built-in claims portal
- Auto-add protection to cart
- Basic analytics dashboard
- Multi-language support
- Email notifications
Pro
$15 / month
Features
- Dynamic cart value pricing
- Custom widget styling
- Built-in claims portal
- Auto protection fulfillment
- Multi-language & currency
- Advanced analytics
- Custom branding
- Support from the founder
7-day free trial
Plus
$35 / month
Features
- Shopify Plus checkout widget
- Dynamic cart value pricing
- Advanced claims automation
- Custom branding & styling
- Advanced analytics
- Priority support
- Dedicated onboarding
- Support from the founder
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (22)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
we wanted a simple way to offer protection without sending customers through a separate third-party process. Setup was quick, and the app fit into our cart experience nicely. The dashboard and cusotmer portal is easy to understand, and managing protected orders feels straightforward. Vugar was very quick to help us with set up and answered our questions clearly.
Thank you so much for your thoughtful review! 🙏
I'm really happy to hear the app gave you the simple shipping protection experience you were looking for without sending customers through a separate third-party process. Making the protection flow feel like a natural part of the checkout experience has been one of our main goals.
It's also great to know you found both the dashboard and customer portal easy to use.
I truly appreciate your kind words about the support—it was a pleasure helping you get everything set up and answering your questions along the way.
Thank you for trusting VOL Apps. If there's ever anything we can do to make the app even better for your store, I'm always just a message away.
— Vugar 😊
Great app if you want to offer shipping protection, the protection option is easy for customers to understand as we offered quite few custom options. got a great support so far!
Thank you so much for your kind review! 🙏
I'm happy to hear your customers are finding the protection options easy to understand, especially with your custom setup. We believe shipping protection should be clear and transparent for shoppers while giving merchants the flexibility they need.
It was a pleasure helping you get everything configured. Thank you for choosing VOL Apps—we're always here whenever you need us.
— Vugar 😊
this one is cleaner and easier to use. Vugar helped us quickly and made sure everything was configured correctly for our store. the app gives us more control over the customer experience. Support was a big plus.
Thank you so much for your wonderful review! 🙏
I'm really happy to hear you found VOL cleaner and easier to use than the alternatives you considered. We put a lot of thought into making the app intuitive while still giving merchants the flexibility they need.
It was a pleasure helping you get everything configured correctly for your store. Knowing that the app gives you more control over your customer experience is exactly the kind of feedback we love to hear.
Thank you for trusting VOL Apps. We'll continue working hard to keep both the app and our support at the level you expect. If you ever need anything, I'm always just a message away.
— Vugar 😊
Support
App support provided by VOL Apps.
Resources
Launched
May 26, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Shopify Functions, Online Store, other data
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View customers
Customer data
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Edit products
Products, collections
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Edit orders
Merchant managed fulfillment, all order history for the last 60 days
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Edit Shopify Functions
Cart transforms
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Edit Online Store
Online Store pages, theme, Online Store page content on a path controlled by the app
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Edit other data
Online Store navigation, publications of products on sales channels
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