Reviews (7)
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I downloaded this app and never made an account and it charged me $10/ month withought a way to cancel the membership since there was no account…0 stars
We had the app installed and subscribed to Pro on their website and starter in Shopify apps. It does the most basic of operations and is not very user friendly- at least not for us. After about an hour or so we decided it was frustrating and went back to quickbooks.
Although the 1 star isnt because of the product being frustrating to use, it was because no offer of a refund or automatic refund of my money for the pro subscription for only trying it out for an hour or so.
I went to their support pages to contact them about the refund, but it takes you to a page that says "how support works" then says contact them through your account. That would be great if when you cancel your account you dont get locked out the second you did it.
So no refund... and no "oh you paid for this so we will let you use it until the subscription ends" no just "here's the door, see yourself out, and we are keeping your money too."
Thank you for taking the time to leave a review.
It sounds like there may have been a bit of confusion. The Sync to Wave Shopify app is an independent integration that connects Shopify with Wave Accounting. We do not control Wave’s billing system or their refund policies. That said, if you have any issues or concerns regarding the Shopify app, please do not hesitate to contact us on hello@wavesync.app and we will most certainly assist you with any questions that you may have.
Warm regards,
Ben
This app is an incredible time saver - essentially automates most of our bookkeeping by keeping things in sync with Wave, our accounting platform. Customer Support has been prompt at responding to us whenever we have a question or feature request. It's the way to go!
This app was easy to install and worked great! Support team was helpful as well when I had a question about how fees were accounted for.
Not working .
Update: Response is bs and we sent in multiple emails prior to us reverting to this.
Hi there! I'm really sorry to hear you’re experiencing issues. We received your support email, but it didn’t include any details about what wasn’t working. We have reached out several times for clarification but unfortunately didn’t hear back. We’d really like to help you and make it right - could you please email us with a bit more information so we can sort this out for you?
Huge time saver! I was looking to spend a boat load of time building this integration and then I found this app. Super simple to set up, quick and helpful support. This makes shopify and wave a no brainer.
Exactly what I needed. Was paying so much money for Quickbooks subscription and Bookkeep (like $70 CAD/mo), now I use Wave for free (I like the app better too). And this app works perfectly to sync my invoices to Wave. Set it up yesterday and was working great today. Just be sure to match up your accounts in the setup process and everything works flawlessly. Also note it does not transfer historical data. I exported my orders/reports by month from Shopify and entered that data manually by month in Wave for this fiscal year so far (Jan-Oct). It's not the most exact but fine enough records for my needs as a sole proprietorship. Highly recommended app for small biz owners who either want or need to, for financial reasons, handle their own bookkeeping. :) Thanks for this great app!
