Reviews (5)

Overall rating
Counts per rating level
  • 60% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 40% of ratings are 1 stars
January 4, 2022

The app only synced basic transactions. Tried to reach out to support and got no response. minimum 100 characters

United States
6 days using the app
Wave Sync replied January 17, 2022

Thank you for taking the time to review our app. For clarity to others reading this review, unfortunately there was a delay of a few days in getting back to your email due to the New Year's weekend and public holidays. My sincere apologies for that! We have responded to your question via email, together with a generous free trial extension offer. Please let me know if you haven't received it.

In regards to the app "only synced basic transactions" - we currently support the synchronisation of all Shopify orders (including historical orders), customers, and payouts. We are always looking for ways to improve our customer experience, so if there are any additional transactions you would like to see, we are very keen to listen.

I hope everything is well for you and the team at Blue Goose Farms and please let me know if our team can help you with anything!

January 6, 2021

doesn't work as intended - won't import transactions that have already occured, may only do future ones.
Also, imports them as actual transactions, rather than an option to import them as sales with pending payment (to be paid when payout is processed).

Souten Clothing Co
9 minutes using the app
Wave Sync replied January 8, 2021

Thank you for taking the time to write this review.
To be honest - from one ethical small business owner to another - it's very hurtful to receive these one star reviews claiming "it does not work", when in fact it works great, just does not offer "exactly" what you were looking for.

I can see that you wrote this review within 8 minutes of installing the app and without reaching out to us at all. We are always happy to assist with any questions, enquiries and setup instructions. Also, we constantly accept feature requests and deliver these features in a timely manner.

Historical sync is currently not supported, but we are working on this feature.
Meanwhile, we have systems to achieve this and we have helped customers to achieve this in the past.
In regards to the feedback on "imports them as actual transactions" - this is actually the behaviour that most of our customers want and as advised by the accountants.

I'm sorry that the app could not meet your expectations. Please feel free to reach out to our support any time and we'd love to help you.

All the best!