Wello: AI Chatbot & Live Chat
- Pricing
-
Free plan available. Free trial available.
- Rating
- 5.0 (6)
- Developer
- Wello Chat
Featured images gallery
AI chatbot & live chat trained on your store. Answers shoppers 24/7, recommends products that sell.
WelloChat pairs an AI chatbot with real-time live chat, so every shopper gets an instant answer and a human when they need one. The AI trains on your products, policies, and FAQs, then automates customer support 24/7: answering questions, recommending the right products, tracking orders, and guiding shoppers to checkout. Your team can jump into any conversation with live chat. Customize the widget to match your brand, review conversations in one dashboard, and set up in minutes with no code.
- AI chatbot answers support questions 24/7, trained on your store's own data
- Live chat: jump into any AI conversation and talk to shoppers in real time
- Recommends relevant products and guides shoppers to checkout to boost sales
- Instant answers to FAQs on shipping, returns, sizing, and product details
- Order tracking in chat: shoppers check order status without emailing you
Languages
English
Works with
- Shopify Admin
- Checkout
Categories
Real-time messaging
Automated responses
Tracking
Notifications
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 120 AI replies (lifetime)
- Trained on your products, policies & FAQ
- Product recommendations & add-to-cart
- Order tracking & status in chat
- Smart handoff to your team
- Email support
Starter
$19 / month
or $182.40/year and save 20%
$0.10 per additional AI reply
Features
- 1,000 AI replies / month
- Everything in Free
- Live chat with online shoppers
- Remove WelloChat badge
- Widget customization to match your brand
- Advanced analytics
14-day free trial
Growth
$49 / month
or $470.40/year and save 20%
$0.10 per additional AI reply
Features
- 3,500 AI replies / month
- Everything in Starter
- Live chat with online shoppers
- Knowledge base & FAQ management
- Priority support
14-day free trial
Pro
$129 / month
or $1,238.40/year and save 20%
$0.10 per additional AI reply
Features
- 10,000 AI replies / month
- Everything in Growth
- Custom assistant prompts
- Audit logs & export
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (6)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Our support inbox used to be chaos. Wello quietly took over a big chunk of the routine questions by pulling from our site data, and honestly the conversion bump was a nice surprise on top of that.
We liked WelloChat a lot. It's helpful for us to automate answering customer questions based on the website data, helping us to reduce support tickets and convert customers.
just installed this a couple days ago and so far really impressed. Setup was dead simple had the widget live on my store in under 10 minutes. Already got my first customer message through it and the notification came through right away. Clean interface, no clutter. Looking forward to seeing how it performs long term.
Support
App support provided by Wello Chat.
Resources
Developer
Launched
June 9, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Device and activity data
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View store data:
Products, orders, discounts, Online Store, custom data, Shopify admin
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View products
Products, collections
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View orders
All order history for the last 60 days
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View discounts
Discount codes and promotions
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View Online Store
Online Store pages, theme
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View custom data
Metaobjects
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View Shopify admin
Legal policies
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