Track by Loop
- Pricing
-
From $99/month
- Rating
- 4.6 (73)
- Developer
- Wonderment
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Provide self-serve order tracking and real time estimated delivery dates for better CX
Track by Loop (formerly Wonderment) gives customers full visibility before and after purchase. Display accurate delivery estimates on product pages and at checkout to increase conversion and reduce hesitation. After purchase, branded tracking pages provide real-time order updates and built-in upsell opportunities. Proactive shipping notifications and transparent tracking reduce WISMO inquiries and build customer confidence.
- Real-time shipment tracking and delivery status updates
- Branded order tracking pages that reduce support tickets and drive upsells
- Predictive estimations and alerts for delays, exceptions, and lost packages
- SMS, email & webhook notifications to keep customers informed
- Shipping insights & analytics to improve fulfillment performance
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Attentive
- Gorgias
- Klaviyo
- Postscript
- Reviews Platforms
- Slack
Categories
Pricing
Choose the plan that best fits your business.
Starter Plan
$99 / month
Plus 4 cents per shipment for Stores over 2000+ shipments/month.
Features
- Klaviyo, Postscript, Attentive
- Up to 2,500 shipments/month
- Branded Tracking Page
- Best for self-service
Premium Plan
$189 / month
Plus a variable price per shipment for Stores over 2000+ shipments/month.
Features
- Everything in Starter, plus:
- Included Onboarding
- Advanced Reporting
- Shopify Flow
- Gorgias Integration
- Automation Integrations
Plus Plan
$449 / month
Features
- Everything in Premium, plus:
- Delivery Promise
- Webhooks and API
- Split Shipment Support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (73)
A really great way to provide transparency to customers while also reducing the amount of emails people send asking "where's my order??" Julie in particular was helpful in getting our theme looking great and the team is quite responsive. I love having the klaviyo integration which sends notifications to customers about their order's journey.
Great to have a dashboard and reporting to surface problems with carriers and operations. Love having a tracking page on the store for customers to see status. Using the Klaviyo integration to segment customers as well. Super helpful team made getting set up a breeze!
We've been live with Wonderment for just over a month and it has rapidly become one of the most valuable assets in our tech stack. Not only did we see nearly immediate incremental revenue, but we also improved our customer experience dramatically. The advanced reporting allows us to keep FedEx honest and ensure they're delivering on the service levels we've purchased. In addition, the integration with Klaviyo means we can A/B test subject lines and creative to optimize performance. Lastly, the team, the team, the team. They've been fantastic holding our hand every step of the way. This is a MUST-HAVE Shopify app you won't regret!
Support
App support provided by Wonderment.
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