Where's My Order?

Where's My Order?

by Wonderment

Reporting and alerts for stores on shipping delays.

5.0 of 5 stars(1 review)

Prevent WISMO Support Tickets

No more "where's my stuff?" support requests. Proactively alert customers about delayed or lost shipments to improve customer satisfaction.

Automate via Email and SMS

Send shipping update notifications from Klaviyo for a better customer experience and precise flow logic.

Order status reporting

Arm your support team with a real-time report of delayed orders. Help your Operations team follow up with carrier to find lost packages.


About Where's My Order?

On average, consumers check the status of their order four times until it’s delivered. When packages look as if they’ve stopped moving, going in the wrong direction, or get lost during last-mile shipping, this results in frustrated customers, extra “where is my order?” (WISMO) support tickets, and higher costs to your business. Despite shipment delays being out of your control, it’s a reflection on your brand. How you handle it makes all the difference.

Where’s My Order? app by Wonderment proactively listens to your tracking numbers, identifies the numbers not getting a regular update, and gives you the rich data you need to proactively follow up with your customers before they write into support. We send this event data into the communication tools you use, like Klaviyo!

Often, a merchant won’t know about a stalled or delayed package (or bundle of packages) until the customer reaches out to support about the status of their order, which is not an ideal situation. Rather than waiting for customers to report the problem and lose goodwill to escalation, we keep you on top of your business.

Shipping delays have been a constant headache for ecommerce companies this year. If that’s not worrisome enough, experts predict shipping delays are expected to get far worse this holiday season. Get ahead of the 2020 Black Friday/Cyber Monday (BFCM) and Christmas season by better managing customer expectations and communications around shipping issues.

Proactive communication around delay orders:

  • reduces customer anxiety
  • makes it less likely they’ll reach out to support, reducing ticket volume
  • helps you stay in positive communication with your customers
  • creates a better post-purchase experience, increasing customer loyalty

Most order tracking applications notify customers when an order has shipped and has been delivered, which is great, but not much else in between, which is what causes the majority of “where is my order?” (WISMO) emails to support.

Providing proactive communication around shipping problems is important for any ecommerce business and Shopify Seller, and critical for those who provide perishable or essential supplies.

Great for Operations, Support, Customer Service (CS/CC/CX), or Marketing teams looking to improve customer loyalty, happiness and retention.

Features:

  • Wonderment instantly starts tracking orders once marked as fulfilled in Shopify.
  • Get a real-time report on the status of individual orders and bulk orders.
  • Lookup order status to know which orders haven’t moved or at-risk of late delivery (especially important for customers who pay for expedited shipping).
  • Supports USPS, UPS, Fedex, DHL, and over 80 other carriers.
  • Send automated customer notifications via email or SMS with our Klaviyo integration

Integrates with

  • Klaviyo,
  • Gorgias,
  • Postscript

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Support

Free

  • Track up to 20 orders/month for free

  • No integrations on the free tier

Shopify Basic

$20/month

  • $20/Month for Shopify Basic plans

  • Integrations: Klaviyo, Gorgias, Postscript

  • Unlimited orders per month

Shopify

$40/month

  • $40/month for Shopify plan stores

  • Integrations: Klaviyo, Gorgias, Postscript

  • Unlimited orders per month

Shopify Advanced

$80/month

  • $80/Month for Advanced Shopify plans

  • Integrations: Klaviyo, Gorgias, Postscript

  • Unlimited orders per month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

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Most recent reviews

LuminAID

We ship most of our orders with USPS and were having issues with packages getting delayed and customers thinking they were lost. Customers would reach out asking us to reship their order once it stopped moving in tracking. Now we can proactively notify customers that we're monitoring their shipment and avoid having to re-ship as many orders. This has been the only app we've found that can do this, other popular tracking apps only notify you and the customer when the carrier flags it as delayed.