Where's My Order?

Where's My Order?

by Wonderment

Order tracking, branded Klaviyo shipping emails, delay reports

5.0 of 5 stars(5 reviews)

Prevent WISMO Support Tickets

No more "where's my stuff?" support requests. Proactively alert customers about delayed or lost shipments to improve customer satisfaction.

Send automated shipping alerts

Send branded shipping update notifications from Klaviyo, Postscript, Slack and more for a better customer experience and precise flow logic.

Never miss a shipping problem

Arm your support team with real-time reports and order lookup. Identify stalled shipments, shipping errors and lost packages, instantly.


About Where's My Order?

On average, consumers check the status of their order four times until it’s delivered. When packages look as if they’ve stopped moving, going in the wrong direction, or get lost during last-mile shipping, this results in frustrated customers, extra “where is my order?” (WISMO) support tickets, and higher costs to your business. Despite shipment delays being out of your control, it’s a reflection on your brand. How you handle it makes all the difference.

Where’s My Order? app by Wonderment proactively listens to your tracking numbers, identifies the numbers not getting a regular update, and gives you the rich data you need to proactively follow up with your customers before they write into support. We send this event data into the communication tools you use, like Klaviyo!

Often, a merchant won’t know about a stalled or delayed package (or bundle of packages) until the customer reaches out to support about the status of their order, which is not an ideal situation. Rather than waiting for customers to report the problem and lose goodwill to escalation, we keep you on top of your business.

Shipping delays have been a constant headache for ecommerce companies this year. If that’s not worrisome enough, experts predict shipping delays are expected to get far worse this holiday season. Get ahead of the 2020 Black Friday/Cyber Monday (BFCM) and Christmas season by better managing customer expectations and communications around shipping issues.

Proactive communication around delay orders:

  • reduces customer anxiety
  • reduced ticket volume
  • helps you stay in positive communication with your customers
  • creates a better post-purchase experience, increasing customer loyalty

Most order tracking applications notify customers when an order has shipped and has been delivered, which is great, but not much else in between, which is what causes the majority of “where is my order?” (WISMO) emails to support.

Providing proactive communication around shipping problems is important for any ecommerce business and Shopify Seller, and critical for those who provide perishable or essential supplies.

Great for Operations, Support, Customer Service (CS/CC/CX), or Marketing teams looking to improve customer loyalty, happiness and retention.

Features: * Get a real-time report on the status of individual orders and bulk orders. * Lookup order status to know which orders haven’t moved or at-risk of late delivery (especially important for customers who pay for expedited shipping). * Supports USPS, UPS, Fedex, DHL, and 80+ carriers. * Send automated customer notifications via email or SMS. * Send branded shipping notifications via Klaviyo.

Integrates with

  • Klaviyo,
  • Gorgias,
  • Postscript,
  • Zapier,
  • Slack,
  • Google

Media gallery

Support

Free

  • Track up to 20 orders/month for free

  • No integrations on the free tier

Shopify Basic

$20/month

  • $20/Month for Shopify Basic plans

  • Integrations: Klaviyo, Gorgias, Postscript

  • Unlimited orders per month

Shopify

$40/month

  • $40/month for Shopify plan stores

  • Integrations: Klaviyo, Gorgias, Postscript

  • Unlimited orders per month

Shopify Advanced

$80/month

  • $80/Month for Advanced Shopify plans

  • Integrations: Klaviyo, Gorgias, Postscript

  • Unlimited orders per month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (5)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Knickey

The app has provided valuable visibility into shipping delays and issues that we never had before, allowing us to be proactive with our customers and resolve problems quickly. Customers have really appreciated this and this feels like an essential tool now in delivering our premier customer experience. The Wonderment team is also very responsive and has quickly helped answer any questions and troubleshoot any issues. Would recommend!

tentree

Excellent app and customer care team. They are always open to feedback and have added several of the items we've asked for in order to better dynamically populate our content and serve our customer. It has saved a lot of time for our team by allowing us to be proactive. Highly recommend!

Chomps

Wonderment gives us better visibility into the status of our shipments on a variety of carriers, and it enables us to provide better, more timely experiences for our customers. Great app and support from the developers is fantastic.