Wonderment Post‑Purchase

Because customer experience doesn't end at the checkout.

Free plan available. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

  • Speed tested: low impact to your online store

Key values section

No More Shipping Blindspots

Quickly find stalled shipments and reveal patterns with your fulfilment and carriers. Gain insight to make delivery improving decisions.

Prevent 'Where's My Order?'

Let customers know you're on top of delivery delays. Use our email and SMS integrations to send notifications before they have to ask CS.

Drive Repeat Customers

Customize your order tracking page with bestsellers, related products, usage tips or a quiz to grow your relationship with customers.

Wonderment Post‑Purchase

Wonderment Post‑Purchase

Your customers deserve a remarkable experience, from start to finish. Make sure their post-purchase experience is delightful, with Wonderment.

Stay on top of stalled deliveries

You’ve done the work to acquire a customer and encourage them to buy your products - don’t lose them at the last mile! With Wonderment’s post-purchase platform, you can sort orders by their fulfillment status, carrier, or region and let customers know about shipping delays before they have to file a support ticket.

Here are some positive outcomes:

  • Your operations manager will dig the visibility into carrier performance
  • Your CX lead will love the reduced ticket volume
  • You won’t send product review requests before an order has been delivered
  • Your customers will know you have their back and return to feeling excited about their purchase.

Change your customer support from reactive to proactive

Shipping delays may be out of your control, but how you handle them is a reflection of your brand. Here are two easy ways to turn a negative experience positive:

  1. Wonderment’s carrier performance dashboard, delivery report emails and Slack notifications help you catch stalled shipments before they impact your customers
  2. Wonderment’s email and SMS integrations let you trigger notifications about delivery delays so your customers are informed about their order status at every stage of the fulfillment process

Offer a premium customer experience

Transactional emails (i.e, “order shipped,” “order delivered”) have way higher open and click-through rates than traditional marketing emails, and it’s our mission to show them the love and attention they deserve.

Wonderment allows you to send customizable shipping and delivery notifications that link to an order tracking page hosted on your website, so each step of the customer journey feels on-brand and relevant.

Our customers use their order tracking pages to:

  • Build their SMS/email lists
  • Answer shipping FAQs
  • Showcase new products
  • Spotlight bestsellers
  • Offer product usage tips
  • Highlight 5-star reviews
  • Encourage app downloads
  • Share a referral or rewards program
  • Promote product quizzes

You can updated your order tracking page whenever you want, so feel free to experiment!

See value quickly

Anxious to solve your shipping problems? We can get you up and running fast:

  • Integrated with 80+ domestic and international carriers, and analyze your order shipment data on the same day of installation and understand where stalled shipments are occurring
  • We tap into other popular Shopify apps like Klaviyo, Gorgias, Attentive, Postscript, Okendo and Junip so you can start triggering flows quickly
  • Our tracking page editor and App Block make it easy to launch a tracking page. No developers or designers needed

Launch date

Fits seamlessly into

  • Shopify Flow

Integrates with

  • Klaviyo
  • Gorgias
  • Postscript
  • Slack
  • Reviews Platforms
  • Attentive
Wonderment Post‑Purchase

Wonderment Post‑Purchase

Your customers deserve a remarkable experience, from start to finish. Make sure their post-purchase experience is delightful, with Wonderment.

Stay on top of stalled deliveries

You’ve done the work to acquire a customer and encourage them to buy your products - don’t lose them at the last mile! With Wonderment’s post-purchase platform, you can sort orders by their fulfillment status, carrier, or region and let customers know about shipping delays before they have to file a support ticket.

Here are some positive outcomes:

  • Your operations manager will dig the visibility into carrier performance
  • Your CX lead will love the reduced ticket volume
  • You won’t send product review requests before an order has been delivered
  • Your customers will know you have their back and return to feeling excited about their purchase.

Change your customer support from reactive to proactive

Shipping delays may be out of your control, but how you handle them is a reflection of your brand. Here are two easy ways to turn a negative experience positive:

  1. Wonderment’s carrier performance dashboard, delivery report emails and Slack notifications help you catch stalled shipments before they impact your customers
  2. Wonderment’s email and SMS integrations let you trigger notifications about delivery delays so your customers are informed about their order status at every stage of the fulfillment process

Offer a premium customer experience

Transactional emails (i.e, “order shipped,” “order delivered”) have way higher open and click-through rates than traditional marketing emails, and it’s our mission to show them the love and attention they deserve.

Wonderment allows you to send customizable shipping and delivery notifications that link to an order tracking page hosted on your website, so each step of the customer journey feels on-brand and relevant.

Our customers use their order tracking pages to:

  • Build their SMS/email lists
  • Answer shipping FAQs
  • Showcase new products
  • Spotlight bestsellers
  • Offer product usage tips
  • Highlight 5-star reviews
  • Encourage app downloads
  • Share a referral or rewards program
  • Promote product quizzes

You can updated your order tracking page whenever you want, so feel free to experiment!

See value quickly

Anxious to solve your shipping problems? We can get you up and running fast:

  • Integrated with 80+ domestic and international carriers, and analyze your order shipment data on the same day of installation and understand where stalled shipments are occurring
  • We tap into other popular Shopify apps like Klaviyo, Gorgias, Attentive, Postscript, Okendo and Junip so you can start triggering flows quickly
  • Our tracking page editor and App Block make it easy to launch a tracking page. No developers or designers needed

Launch date

Fits seamlessly into

  • Shopify Flow

Integrates with

  • Klaviyo
  • Gorgias
  • Postscript
  • Slack
  • Reviews Platforms
  • Attentive

Free Plan

Free

  • Track up to 500 orders/month for free
  • Universal dashboard
  • Detailed tracking history
  • Reporting

Premium Plan

$100/month

4 cents per shipment beyond 4000 shipments/month.

  • Klaviyo Integration and Flow Setup
  • Advanced Reporting
  • SMS Integration
  • Shopify Flow & Webhooks
  • Gorgias Integration
  • Branded Tracking Page

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

Kopari Beauty

Location United States

Working with Wonderment has been an excellent experience. Their team made the onboarding and launch process easy. We've quickly seen a 10:1 ROI on the new order tracking experience and we've only just begun!

Developer reply

June 15, 2022

Wow, we're thrilled to hear you're seeing so much value from our newest feature! Thanks for sharing :).

Homiah

Location United States

Was lucky to get set up with Jess. Wonderment definitely helped us launch with great post purchase experience and has prevented time spent on helping customers track their orders.

Developer reply

June 15, 2022

Jess is the best! So glad to hear we're helping you free up your support team and create a better experience for your customers <3.

Schoolyard Snacks

Location United States

We moved from Malomo and have been on Wonderment for a year+. Wonderment offers tracking page customization (more revenue!) and also tells us proactively when orders are delayed by shipping carriers. Their service has been phenomenal (thanks Jess!) and our customers are happy. Set up and onboarding was fast and eas. Love the Klaviyo integration. This is a no brainer app for any e-commerce store.

Developer reply

June 15, 2022

What a wonderful review, thank you so much. We love how you've customized your order tracking page, especially the founder video and community group - you clearly care a lot about your customers, and it sounds like the investment is paying off. Win/win!

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