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Whiplash - Shopify Fulfillment

Whiplash - Shopify Fulfillment

Developed by Whiplash

52 reviews
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Price: Custom More info
  • Ship orders with zero effort
  • Customers get orders quickly and accurately
  • Orders packed with your brand standards

Shopify Fulfillment


Packing orders is fun at first, but as business grows, order fulfillment can turn into a full-time operation in and of itself. A proper warehouse can free your time up to work ON your business instead of IN your business, lower your shipping costs, and make your customers happier.

But let's face it, do you really want your orders to look like they came from some factory that doesn't have a clue what's in the box? Of course not.

Customers feel Connected


And that's where Whiplash steps in. Once you send your products to us for storage, you've got the power of a modern warehouse network at your fingertips - all without compromising the look and feel of your brand.

Life gets easier


As orders come in, they ship automatically. Did you get an email that a customer needs to change their address? No problem-- you can change an address up until the moment the package goes out the door. Need to swap small out for a medium? Easy as pie.


When orders ship, we update your Shopify store with the tracking number and close the order auto-magically.

Inventory stays Organized


There's something you should know about us- we're neat freaks, maybe even a little OCD. The upside is your inventory is clean, organized, and best yet-- Whiplash updates your Shopify store automatically with exactly what's in stock.

Pricing


$2.95 per order, which includes the 1st item.



  • Items 2-6: $.85 each

  • Items 7+: $.25 each


NOTE: Pricing decreases as order volume goes up. https://www.getwhiplash.com/pricing


Lastly you pay the actual cost of mailing materials, carrier fees (we use USPS & UPS), and a warehousing fee as low as $.45/cubic foot with a $250/month minimum.

The Whiplash Shopify app is free to install. You're only charged once your goods arrive at Whiplash.

No commitment, cancel at any time.

Whiplash - Shopify Fulfillment reviews

52 reviews
  1. 5 stars (49 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (1 review)
  5. 1 star (2 reviews)

We're no longer selling and shipping custom merch, and the process to cancel and get our remaining inventory back has been terrible.

Originally we'd be getting charged over $300 to pull our remaining inventory, and I just want to drive over and pick it up. Not even get it shipped back to us.

Waiting over 2 weeks for it to get resolved.

posted

Whiplash is excellent! We’ve been using them since from day 1 of launching and I couldn’t be happier with how we’ve been able to scale with their technology. The Shopify integration is phenomenal, and their friendly staff is there to help out whenever you run into any issues. Customer service is high on our priority list for our customers, and the Whiplash team has been ever so flexible and accommodating to our needs. I would highly recommend them for your fulfillment needs. Thank you Whiplash!

posted

Bad experience with Whiplash. Expect some bad attitude and rude manners. They have a nice and friendly Marketing but I can't say the same from their people.

posted

Working with Whiplash has been a great experience. The Whiplash back-end has all the technology in place that you need. An intelligent interface, full access to all your data, etc. But to me, the best part of my Whiplash experience so far has been their customer support. In my experiences in the Shopify app world, support is key for making your apps work for you and do the work that you need done. I had tons of up-front questions and the Whiplash support reps have been exceptional. Available and knowledgeable. Exactly what you want when you have that burning question. Highly recommended!!

posted

Working with Whiplash has been easy, I use their warehouses in USA and UK. When I've needed their help, their customer service team have been responsive (by email and messaging). Often when I've needed help it's been to get a report which I've later learned is available on the web-portal. Before working with Whiplash I had terrible experiences with 2 other fulfillment services, I've been with them for over a year now, I'd choose them again.

posted

Steer very, very clear of this fulfillment service. I used them for two weeks, and they've already cost me countless revenue in broken products and lost customers.

I started using Whiplash right before a sale. The sale was a huge success, and I sold out of almost everything. Then I noticed that there were about 25 open orders in Shopify that weren't imported into Whiplash. These orders were sprinkled randomly throughout the sale, and there seemed to be no rhyme or reason to them.

Turns out, because Whiplash controls inventory (they track it and push it live to Shopify) and Whiplash didn't sync those 25 orders correctly, I oversold product by quite a bit and had to then go to my customers and let them know they'd bought a product I said was in stock but was actually sold out.

As if that wasn't bad enough, shortly after the sale, I started getting emails from customers with pictures of their packages. I sell skincare products, so they are mostly small, delicate bottles - these photos were of large cardboard boxes with the products, a packing slip, and literally nothing else. No padding, no peanuts, nothing.

I of course immediately took these concerns to their customer service. They didn't respond to my concerns for a full day, at which point I decided to cut my losses and let them know I'd be leaving Whiplash. What followed was the most bizarre customer service experience I've ever had.

The customer service manager told me that I had changed the settings in Shopify and that's why the orders didn't sync (first of all, I didn't change any settings, but even if I had, it wouldn't account for this specific issue). She said my customers were lying when they sent me photos of their boxes (oh, wait, she was sure to clarify that she wasn't calling them liars, just that Whiplash would never have packed a box like that so they must have forged the photos, which is different than calling them liars, somehow). She refused to even cover shipping to get what little product I had left back from the warehouse.

I'm a small, new business, and I can't take too many setbacks like that. It was a very expensive lesson in making sure I research and vet any potential business partners. Learn from my mistake and stay as far away from this company as you can.

posted

Whiplash has provided excellent service in every facet of their operation. We did a lot of research before we decided that Whiplash had the best features and services for our Shopify shop. A superb solution for small manufacturers like us who also sell their items at retail. We literally could not do this without Whiplash. From receiving, to warehousing, to organization, to CS, to fulfillment and even returns, they handle everything with ease.

posted

Whiplash has been instrumental in the growth of the two shops that I run on Shopify. Both are using Whiplash warehousing and fulfillment. It's seamless, easy, customer service is readily available, everything is so easy. There is literally no way I would be in the position I am in now without Whiplash services. Highly recommended, cannot be stated more enthusiastically! A++++

posted

We are loving Whiplash and are very satisfied and impressed with the service and the experience overall. Our account rep, Heather McCormick has been insanely awesome and an amazing resource and aid for us, I wanted to recognize her personally and let you know that she has done an outstanding job helping us get set up and run smoothly. Her quick consistency in response and in-depth ability to help in so many different ways has harbored and amazing experience for us overall. A+ to both!

posted

Easy and Simple
I love how easy it is to install and set up this application. It is also easy to manipulate all the nice features. Indeed, it’s great to finally find a good product management solution that actually works fine.

posted
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Support & Sales

Whiplash
(888) 634-8751
whiplash@whiplashmerch.com
whiplashmerch.com
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