Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust features such as sales creation for specific customer groups, wholesale customer management, and volume pricing. They commend its seamless website integration and ability to handle complex pricing structures across multiple currencies. The support team is praised for their quick responses and tailored solutions. Some merchants suggest improvements like more free shipping customization and coupon code inclusion. A few reported performance issues, but these were promptly resolved. The app can manage large stores with over 2000 products and both online and local wholesale sales.

January 10, 2024

Using this app is very frustrating. I wish this app would fix the documentation and have better customer support. I would only recommend this app for very basic integrations. There are a few major limitations and Shopify features your store must give up that this app does not make clear.
The documentation is outdated and very unclear. There are multiple spelling and grammar errors as if the person writing it has not learned English. If the team fixed this then we wouldn't need to contact their customer support so often.
Contacting the customer support for this app has been a painful experience. Every reply from their team has been vague as if they are trying not to answer questions. Clear documentation would fix this.

Particle Retail Staging
United States
Almost 3 years using the app
April 15, 2024

So far I don't love it. The customer support is difficult to communicate with because of the time difference. I've repeatedly mentioned an issue and they can't seem to get it fixed. I took the app from demo mode to live mode and its not visible for me to try using it on my own.

Debating installing it. Currently do not recommend.

Cast-A-Way Carbon
United States
14 days using the app