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Answer order questions faster: AI reads each order and drafts the reply and fix for your team.
Wilmo is a shared inbox for your support email. When a customer writes about an order, its AI finds the order in your store and drafts a reply in the customer's language. It can also prepare the fix: cancel or refund the order, change the shipping address, edit items, or create a discount code or gift card. Every change waits for a teammate to approve it until you turn on Autopilot for that kind of question and channel. Wilmo only uses the store permissions you grant.
- See a customer's orders, items and fulfillment status next to their email
- Cancel, refund or edit an order from the ticket, with your approval
- Change a shipping address or contact email when the customer asks
- Send a customer a discount code or gift card from the ticket
- Autopilot per question type and channel, when you trust the drafts
Languages
English
Works with
- DHL
- GLS
- Klaviyo
- PostNord
- Shipmondo
- Webshipper
Categories
Channels
Workflow automation
Pricing
Choose the plan that best fits your business.
Basic
$1,200 / month
Features
- Everything included
- Up to 1,000 tickets/month
- Unlimited users, teams and markets
14-day free trial
Growth
$2,400 / month
Features
- Everything included
- Up to 2,500 tickets/month
- Unlimited users, teams and markets
14-day free trial
Pro
$3,500 / month
Features
- Everything included
- Up to 5,000 tickets/month
- Unlimited users, teams and markets
14-day free trial
Advanced
$5,900 / month
Features
- Everything included
- Up to 10,000 tickets/month
- Unlimited users, teams and markets
14-day free trial
Enterprise
$11,800 / month
Features
- Everything included
- Up to 25,000 tickets/month
- Unlimited users, teams and markets
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by wilmo.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, custom data
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Edit customers
Customer data
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View products
Inventory, products, collections
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Edit orders
Draft orders, merchant managed fulfillment, order edits, all order history
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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View custom data
Metaobjects
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View other data
Locations
