Marketing | Sales and conversion optimization | Customer support
SMS + MMS Marketing ‑ Winback

SMS + MMS Marketing ‑ Winback

by Altos Software

SMS Text Marketing for Abandoned Carts, Followups, & Campaigns

5.0 of 5 stars(52 reviews)
$29/month. 14-day free trial. Additional charges may apply.
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SMS Marketing on Autopilot

Automatically recover abandoned checkouts with SMS + MMS. Automatically send followup texts to drive post-purchase upsells.

SMS Marketing Made Easy

Once you install the app, you're literally ready to go. No other setup required. Use our message templates right out of the box!

SMS Marketing Compliance

Fully TCPA compliant SMS and MMS marketing for abandoned carts, post-purchase follow-up messages, and campaign blasts

About SMS + MMS Marketing ‑ Winback

SMS for abandoned carts

SMS and MMS texts are the most effective way to recover abandoned checkouts. We know because we've built apps that have done abandoned cart recovery through email and FB Messenger. SMS is by far the best in terms of open rates and recovery rates.

According to Mobile Xco, SMS messages have a 209% higher response rate than phone, email, or Facebook.

SMS for post-purchase upsells

Winback sequences are a powerful way to turn customers into repeat customers. It's our signature feature and VERY effective. Send a follow-up text after they've had a couple days to receive the product. Then follow-up again 30 days and 90 days later to let them know you miss them. Just like abandoned carts, the 2nd and 3rd messages will not get sent if they came back to purchase/

SMS for browser abandonment

Our mobile popup triggers when a shopper browses a product page but hasn't added to cart yet. With 2 taps, the shopper is subscribed and they will get your abandoned cart sequence if they did not purchase the product they were looking at.

Proof it works

Unlike other SMS apps, we give you insights into each message you send out. Our logs show you each person that was texted and what action they took. We link back to your Shopify CRM so you can see each customer's journey if you wanted to.

Pricing

Plans start at $29/month. And go up in $30 increments for every 1000 additional messages. Usage-based pricing is also available

Free trial

You'll get 250 free messages to try it out! We're certain you'll get at least a few sales within your free trial. But get in touch with us if you need more credits to prove the value

See the app in action

Explore how the app works in an example store.

View example store

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Support

Pricing 14-day free trial

$29/month

$30 for every additional 1000 messages

  • 1000 messages/month

  • Abandoned cart automation

  • Winback automation for post-purchase followup

  • Mobile popup for browser abandonment

  • Campaigns

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
 Based on 52 reviews

  • 5 of 5 stars
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    (52)
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View all 52 reviews

Most recent reviews

Spirit Hills Farm

Rating
5 of 5 stars
Posted
March 28, 2020

This app is easy to use and has increased my sales tremendously. The support has been awesome as well. It has been a plug and play app. Very easy to use and adjust. Highly recommend this.

Developer reply

March 28, 2020

Happy the app made 35 sales for you just during the free trial! Thanks for becoming a paid customer and thanks for your review!

Tantrum Fix

Rating
5 of 5 stars
Posted
March 27, 2020

This is an excellent app. Easy to set up, so far only a week in and winning abandoned carts very effectively.

Developer reply

March 28, 2020

Thank you for your review. The abandoned browser feature is killing it for you! Usually the conversion rate of those messages is lower than abandoned checkout since browsers are less committed to buying. But after looking at your stats, your abandoned browser messages are converting very well.

I think its because you set your mobile popup to trigger after 40 seconds. This is a good amount of time for the shopper to get committed. And I think we're going to recommend other merchants to use this 40-second time trigger as well.

Vivo Cosmetics Lebanon

Rating
5 of 5 stars
Posted
March 24, 2020

At first, I used this app just to target customers who abandoned their checkout, and it worked perfectly. After that Joe contacted me and informed me about the campaign option. I launched two campaigns until now and the results are mind-blowing.

I definitely recommend Winback as it helped us a lot in recovering abandoned checkouts and maintaining a great customer relationship with our customers.

Developer reply

March 26, 2020

Thanks for your review. Happy to see the app is crushing it for you! I crunched some numbers, and looks like it's responsible for 8.5% of your overall sales.

That's great! And I think we can get you up to a full 10% lift in sales if you turn on the winback feature as well. This will send a sequence of messages to customers who purchased. And just like abandoned carts, it will stop if the customer comes back to buy again.

You can set it to trigger on order date or fulfillment date. Let me know if you want me to turn it on for you?

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