Reviews (91)

Overall rating
3.4
Counts per rating level
  • 82% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 15% of ratings are 1 stars
November 19, 2024

DIDNT WORK

LIORE'e
United States
About 3 years using the app
June 7, 2024

The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.

TOROE Performance Eyewear
United States
Over 3 years using the app
July 21, 2024

No longer works :( And crickets from the support team

Fido & Flicka
United States
3 months using the app
December 27, 2021

The best SMS app out there! Love the text message feature. If you are serious about growing you're business this is the only SMS marking app needed!

GymDeity.com
United States
Over 1 year using the app
Winback replied April 3, 2023

Hi GymDeity.com,

We're so glad to know that you've been enjoying our SMS features for over a year now! Your success and growth mean a lot to us, and we're here to support you ...

June 3, 2020

Wow! What a great app! In just about a week it helped me to recover nearly $400 in abandoned sales. Thanks so much!

StefsBoutique
United States
Over 1 year using the app
Winback replied June 5, 2020

Thanks Stef!

Our free trial is designed so that it's a complete no-brainer to keep the app after 30 days :) Once your free trial is over, I look forward to seeing you send ...

Edited May 23, 2021

Joe has been really helpful with trying to get me a great ROI. made 30k in sales over a few months. Well done team

L. EYES Eyewear
Australia
Over 1 year using the app
Winback replied April 3, 2023

Hi L. EYES Eyewear,

It's fantastic to hear about the amazing ROI you've achieved with our app! We're proud to have been a part of your journey and success. Thank you for your ...

March 23, 2021

Great app! Easy to setup and works great. Support is always there if you need help. Will recommend the app to everyone!

360SonicBrush
United States
About 1 year using the app
Winback replied April 3, 2023

Hi 360SonicBrush,

Thank you for your kind words about our app and support! We're happy to hear that the setup was easy for you and that it's been working well. We appreciate ...

May 20, 2021

Easy to install and customer service is quick to respond and assist. I recommend this for your business it has helped recoup abandon sales.

Cates Closet Boutique
United States
About 1 year using the app
Winback replied May 20, 2021

Thanks! We love helping, especially driving incremental revenue/sales.

Edited January 13, 2021

This app is great ! I’ve made 500 additional orders with winback. My business has grown so much with this app

The Slay Brand
United States
11 months using the app
Winback replied January 13, 2021

Thanks for your review and congrats on reaching 500 sales through SMS! Here's a screencast with some suggestions for your account: https://www.loom.com/share/ ...

Edited May 20, 2021

Love this app! Customer Winback and Abandon Cart have generated close to $250,000 in extra revenue in the 10 months we have been using it. They quietly do their thing in the background - it is only when you look at the data do you realize how effective it is.

Ocha & Co.
Japan
11 months using the app
Winback replied May 20, 2021

Hi Ocha & Co.,

We're thrilled to know that our app has contributed significantly to your revenue growth over the past 10 months. We love being able to work quietly in the ...