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The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.
(READ 2024 UPDATE BELOW)
Amazing App! Definitely going to be investing more in this app than emails. I am a small biz and since September I've made over $7,000 (close to $8,000!) in reclaimed sales from this app alone! Easy to send campaigns and respond directly to your customers concerns. Sent a recent campaign to customers who never purchased before and the return has been AMAZING! Joe is quick to respond to any questions and even hop on a fast zoom call full of advice! If you're looking for an app to text - LOOK NO FURTHER. Seriously the best investment that has paid for itself a thousand times over by now. Thanks Winback & Joe!
2024 UPDATE: HORRIBLE! DO NOT use this service do not expect any assistance with help. For the holiday season my SMS sent to only HALF of my subscribers costing me thousands in sales. They kept telling me they were looking into it and it was fixed and each time was the same issue. This went on for 4 months, I requested reimbursement for 3 months, should have been 4 since I didn't use an entire month, and they keep saying they are escalting the issues and that they have fixed them but it still only would send to half my subscribers. The interesting part was they were saying it was a carrier update- I have my personal number on the subscriber list, out of 4 campaigns my number had a SMS delivered one time- the second one, so if it was a carrier update it should never be delivered to my number. This leads me to believe it was an internal issue. They do not reply anymore and they do not assist. DO NOT USE THIS SERVICE!!!!
Hi Booty Scrunch Mami,
We're absolutely thrilled to hear about your success with our app and the impressive reclaimed sales figures! It's great to know that our easy-to-use features and responsive support have made a difference for your small business. Thank you for your kind words, and if you ever need any help, just let us know.
Best regards,
Gabriel
No longer works :( And crickets from the support team
This staff is amazing. I am not really tech savvy but this time has already helped me out significantly. I have noticed a huge difference since I have downloaded this app. I highly recommend them.
We see major potential in your store and products. I'm pumped to really scale this store with you!
Great app, made me a lot of money. will continue to use this app in the future. very simple to use.
Thanks so much for your review. I hope you don't mind me sharing that the app made $60K for you in the 2 months that you've had it!
I wish we can make a case study of how you're using the app because you're obviously killing it with SMS! Regardless I do have a couple suggestions for you to optimize it even further...
In addition to what I told you about the product images in your abandoned cart messages, let me also suggest turning on abandoned browsers. Right now you're just messaging people who abandoned a checkout. But the majority of your visitors won't even add to their carts. You can reach these visitors with a mobile popup.
It can get triggered after 60 seconds of looking at a product. With 2 quick taps, the shopper can get a discount code texted to them to buy the product they’re browsing. The message is fully customized, so the shopper thinks this you're giving him a discount for this exact product he was considering.
And if they don't buy, the abandoned cart message sequence kicks in to remind him of the precise product he was looking at!
It's super-effective in getting visitors at the top of the funnel. In fact, I wouldn't be surprised if you start getting more sales from abandoned browsers than from abandoned checkouts.
Great app, I installed 2 weeks ago and made an impressive results so far. It was super easy to set up, just a few clicks and Joe showed me how to set up the main features of the app. Absolutely recommended.
Thanks for your review. As a thank-you, I made a 3-min screencast to give you some tips and suggestions for your messages and settings
Works GREAT! shopgabriel.com we have a very large online store and it not only automatically follows up with clients after ordering but also sends recovery messages! It is a great way to get feedback and make new sales
Thanks for your review! shopgabriel.com is getting a 50X ROI from the app from just those 2 features you mentioned.
Happy to hop on a zoom call if you ever have any questions or feedback. I noticed you haven't turned the mobile popup up to recover browser abandonment, so I just added 100 SMS credits for you to get started with that :)
Seems they are no longer in business and offer no support anymore, I was a customer for 2 years and now I just get a 504 error when entering the app. Such a shame because this app generated over $500k in revenue for me :(
Hello Straton Watch Company,
Thank you for your kind words! We're happy to know that you've been a satisfied customer for over a year now. It's great to hear that Joe was proactive in offering suggestions and helping you utilize new features. We appreciate your support, and if you have any questions or need assistance, please reach out anytime!
Best regards,
Gabriel
Lots of reclaimed sales from abandoned carts. I had no idea how much revenue was lost due to this! Increase of over 15% in sales in the first month the Second month on track to do the same! Great system Highly recommend it!
Hi Acoustic Vibes Music,
It's amazing to hear about the significant increase in sales you've experienced with our app! We're happy to know that our system has made a difference for your business, and we truly appreciate your recommendation. If you ever need any assistance, feel free to reach out.
Warm regards,
Gabriel
Been using this app for a few days and my results have been GREAT! App installed and was up and running within a couple minutes. Joe is always super helpful. Customers actually see texts as opposed to emails getting lost in their spam folder.
Thanks Adrienne!
Your ROI is so good, I hope you don't mind me sharing that you're getting more than a 100X return on what you're spending on Winback!
